Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crabtree Nissan
Middlebury, CT
124 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
124 Reviews of Crabtree Nissan
December 07, 2024
They need to pay attention to details or they will be losing more customers. I brought a new suv in 2022. I was happy until i got a leak, took almost 2 months for them to fix, waiting on parts. Then less losing more customers. I brought a new suv in 2022. I was happy until i got a leak, took almost 2 months for them to fix, waiting on parts. Then less them a year later it was pouring in water again. But, was leaking for a while but didnt noticed it until we saw water stains in levels. Service department said i had to pay for them to check it out. It was in same spot but they said it was something else. I made a fuss and they said they would fix it under warranty. Smh. Same spot, same leak. When i picked it up. It looked like glue on outside of vehicle in cracks as if they just put it on to please me. Brought my car to collision department and i said i needed a rental (truck) when i bring it in to my appointment. When i got there they only had cars and i needed to go to work. They said they will call me when a truck comes in. Never did i have to call them for 2 days. Picked up my vehicle and notice new damage and new scratches. When i confronted Chris he apologize and said he thought he told me that a part was not in and it will be replaced. But he had to she the other damage. After he looked he said he will order the rubber trim that was ripped whlie in their care. 3rd and final time i will give Crabtree my money i got a quote for 4 new tires and when i wrnt to pay for it it was 140. More saying taxes and fees. When i got quotes from other tire places they made it clear what the walk out price is. Smh saw tires and they looked old. I address it and was told it was the salt on ground of why tires had white on the it but all they needed to do was clean my tire and wheels from greese/glue or whatever. I just drove off after i was told to go through a car wash by the service department. I drove off and car was driving to the right and wasnt before i dropped it off and paid for balance and alignment. I was told i had to wait over a hour for them to cheak it out. My point is they need to double check the work before you say you arw finish fixing someones car. PAY ATTENTION TO DETAIL, IT MAKES THE COMSUMER FEEL LIKE THEIR BUSSINESS IS REALLY APPRECIATE. But this tops it all, when i voiced my disappointment to someone they sent me to a nasty, sarcastic and rude financial guy John something. I had to hang up on him because he wanted me to take a free car detailing and i didnt want it. I had just did it. What i wanted to do was let Crabtree know they do messy work and they need to PAY ATTENTION TO DETAIL. AND STOP TAKING PEOPLE MONEY IF YOU ARE NOT GOING TO DO THE JOB CORRECTLY. SMH More
by KELLBEE
Employees Worked With
Finance guy john something
November 21, 2024
Worked with Joe Lewis Jr. in sale & Robert Radi in finance. Both were extremely easy to deal with, very professional and made car buying easy. They have made a new customer fo in sale & Robert Radi in finance. Both were extremely easy to deal with, very professional and made car buying easy. They have made a new customer for life and won’t even consider going anywhere else. More
by Bill C.
Employees Worked With
Joe Lewis Jr.
November 07, 2024
Be careful when you go to the dealership, they will take advantage of you. I am disabled. They took advantage of me. I am very disappointed in them and disgusted in them with everything they did to me. I ne advantage of you. I am disabled. They took advantage of me. I am very disappointed in them and disgusted in them with everything they did to me. I never been treated like dog xxxx in my life sold something that I didn’t want, they knew because of my disability I didn’t understand and I also need a truck for my wheelchair. The guy told me that he would help me he was he was lying to me. He sold me this contract. I don’t even know what’s on it. I don’t have no paperwork on it. I keep trying to ask them to give me paperwork. Nobody will give me paperwork. I have been to multiple dealerships because I need to get a truck for my wheelchair to fit in and they said the value on the car is not even worth it. They can’t believe what these people did to me they said find out if they put gap or what on your loan now mind you every time I go in this dealership I’m treated disgusting I don’t know why I cried because I have a disability, and I didn’t understand what they were selling me and the man just took a vantage of me and my mom said you got played and they’re telling me that they cannot trade that car and they sold me that car multiple other Nissan dealerships told me they can take the car back that they played me. They told me to contact a lawyer due to my contract and all I’m asking them is to let me do a trade-in and get what I really ask for I can take a Nissan kick something to make sure that my wheelchair can fit in the back. They won’t even treat me with no type of respect to give me my contract so the guy Kia can help me figure all this out , I’ve just never been treated like this because I’m so disgusted with how I was treated all I’m telling you guys be careful I see advertisement on TV. I wish I knew how to contact corporate or contact the owner because they give advertisement and they will take advantage of you , so please go there with somebody that knows what you’re doing More
by Desarea Morris
Employees Worked With
I worked with Rob the financial guy
April 07, 2024
Today we meet Amanda at Crabtree, and I must say she is an amazing sales rep who helped us understand various car features. Overall great experience visiting Crabtree. an amazing sales rep who helped us understand various car features. Overall great experience visiting Crabtree. More
by Soni
Employees Worked With
Amanda 5 star rating
August 06, 2023
Bruno is a very knowledgeable, trusted salesperson. He helped us through the process of buying our car with patience and honesty. We will certainly be spreading the word about the great experience we h He helped us through the process of buying our car with patience and honesty. We will certainly be spreading the word about the great experience we had purchasing our new vehicle with Bruno. More
by ackermap
Employees Worked With
Bruno
April 28, 2023
Art was great to deal with. ..very personable, easy to talk with, professional and knowledgeable aout the vehicle I leased....would recommend anytime ..very personable, easy to talk with, professional and knowledgeable aout the vehicle I leased....would recommend anytime More
by Jbigbotch_1951
Employees Worked With
Art
February 03, 2023
Work van died, visited eight different car dealers over a very frustrating two day period...With the help of Ely at Crabtree Nissan found a great pre-owned Nissan Frontier truck within my budgetary price lin very frustrating two day period...With the help of Ely at Crabtree Nissan found a great pre-owned Nissan Frontier truck within my budgetary price line. Thank you Ely for all the help and excellent customer support. More
by anthonykay21
Employees Worked With
Ely
