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Covert Cadillac Bee Cave

Austin, TX

4.7
132 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 132 reviews

October 24, 2024

Rachel Deck made the whole process very easy. I contacted Covert Cadillac Bee Cave with a certain vehicle on my mind and Rachel made it happen. I am very pleased with my experience with Covert Ca More

by Pablo Castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Borrego
Oct 25, 2024 -

Covert Cadillac Bee Cave responded

Pablo, Thank you for sharing your fantastic experience with us at Covert Cadillac Bee Cave! We're delighted to hear that Rachel Deck and Sandra Borrego made your car-buying journey seamless, from finding your perfect vehicle to delivering it right to your doorstep. We strive to make every step as efficient and enjoyable as possible, and it's wonderful to know that our team could provide that level of service for you. If there's anything else you need or if we can assist in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thank you again for choosing Covert Cadillac Bee Cave!

October 22, 2024

Nice relaxed atmosphere. Easy to communicate with team. Friendly.. I liked that they washed my car before I took it home. More

by JENIANNESELF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary King
Oct 22, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your great review! We're so happy to hear that you enjoyed the relaxed atmosphere and found our team at Covert Cadillac Bee Cave easy to communicate with. We always aim to provide a friendly and comfortable experience for our customers. It’s wonderful to know that the complimentary car wash added to your satisfaction. We look forward to serving you again in the future!

October 21, 2024

Our sales man was very helpful … it was his first new car sale… we really enjoyed working with him! We think her was very knowledgeable. I think he will be one of your top sales person in the near future … t More

by cmichael2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Green
Oct 22, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much, Cindy and Randy, for sharing your experience! We’re thrilled to hear that you enjoyed working with our sales team at Covert Cadillac Bee Cave, especially knowing that it was his first new car sale! Your kind words and confidence in his future success mean a lot to us. We’re proud to have him on our team, and it’s great to know that his knowledge and helpfulness made a positive impact on your experience. We truly appreciate your feedback and look forward to serving you again in the future!

October 17, 2024

Fast easy purchase, price was a deal, negotiating with finance dept. as usual on the upsell. Auto was delivered next day as promised, thank you for this wonderful service. More

by ddelg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Gordon
Oct 18, 2024 -

Covert Cadillac Bee Cave responded

Thank you for sharing your experience with us at Covert Cadillac Bee Cave! We’re glad to hear that your purchase was fast and easy, and that you got a great deal. It’s wonderful to know that we were able to deliver your vehicle the next day as promised. We truly appreciate your business and your feedback. If you need anything in the future, don’t hesitate to reach out. Enjoy your new ride! 😊

October 15, 2024

I always appreciate the availability for you guys to squeeze me in on a last minute appointment, the great communication you have throughout the whole process and ESPECIALLY returning it so clean.....th More

by CORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Leblanc
Oct 16, 2024 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words and for trusting us with your vehicle for the past 30 years! We’re thrilled to hear that our team at Covert Cadillac Bee Cave has consistently met your expectations, from accommodating last-minute appointments to providing great communication throughout the process. We’re especially glad that you appreciate our commitment to returning your vehicle in pristine condition. Your loyalty means the world to us, and we look forward to serving you for many more years to come!

October 11, 2024

Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Ishak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Rojo
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Yoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

October 04, 2024

It was the most enjoyable auto buying experience I've ever had. Everyone was so helpful and gracious - from opening the doors with a smile and a welcome, to offering cool water. Ragen was very attentive More

by also
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ragen Shein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Borrego - Finance Director
Oct 04, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had such an enjoyable auto buying experience at Covert Cadillac Bee Cave. It’s fantastic to know that our team, from the warm welcome to Ragen’s attentive service and Sandra’s amazing support in finance, made a positive impact. We truly appreciate your kind words and hope you enjoy your new vehicle. If you need anything in the future, don’t hesitate to reach out!

September 27, 2024

The support staff at Cadillac went the extra mile to help repair my Ford F150 More

by jsonBAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbothem
Sep 27, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your feedback! We're glad to hear that the support staff at Covert Cadillac Bee Cave went the extra mile to assist you with your Ford F150. Our team is dedicated to providing exceptional service, no matter the make or model. If you need anything else in the future, don’t hesitate to reach out. We appreciate your trust in us!

September 23, 2024

Very thorough in their search to find the causes of the issues I had brought to their attention. The service department at this dealership is excellent. More

by RG100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Zach in the Service Dept.
Sep 24, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that you had a thorough experience with the service department at Covert Cadillac Bee Cave. Our team is dedicated to identifying and addressing any issues you bring to our attention, and it's great to know that their efforts made a positive impact on your experience. If you need any further assistance or have more concerns in the future, please don’t hesitate to reach out. We appreciate your trust in us!

September 22, 2024

Great service, not pushy, wanted to make sure my interests were taken care of. Honest More

by steven.poitras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Covert Cadillac Bee Cave responded

Steven, Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team at Covert Cadillac Bee Cave. Providing honest, attentive service is our priority, and we’re glad you felt your interests were well taken care of. If you need anything in the future, don’t hesitate to reach out. We look forward to seeing you again!

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