Covert Cadillac Bee Cave

Covert Cadillac Bee Cave responded

Thank you for your kind feedback! We’re delighted to hear that your experience at Covert Cadillac Bee Cave was positive and that you found our staff professional, friendly, and welcoming. Providing timely service in a clean and inviting environment is a priority for us, and we’re so glad we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We’re thrilled to hear that you found Covert Cadillac Bee Cave to be clean and welcoming. It’s also great to know that our service advisor provided you with excellent customer service and demonstrated professionalism and expertise. Providing a top-notch experience for our customers is always our goal, and your feedback lets us know we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re delighted to hear that you consistently experience excellent customer service at Covert Cadillac Bee Cave. Providing a friendly, efficient, and welcoming environment is always our goal, and we’re so glad you enjoy our clean and comfortable waiting area. Your feedback means a lot to us, and we look forward to continuing to serve you with the same level of care in the future. If there’s anything else we can do for you, don’t hesitate to reach out.

Covert Cadillac Bee Cave responded

Thank you so much for your amazing review! We’re thrilled you made the trip to Covert Cadillac Bee Cave and had such a positive experience. We’re sorry to hear about the challenges you faced at other dealerships, but it means the world to us that we could turn things around for you. We’re so glad Ira and Alex provided you with exceptional service and went above and beyond to make you feel welcomed and cared for. It’s our mission to create a friendly, judgment-free environment for every customer, and we’re delighted we could deliver that for you. Your recommendation to family and friends is the highest compliment, and we’re honored to be your go-to dealership. If there’s anything else we can do for you, don’t hesitate to reach out. Thank you again for choosing Covert Cadillac Bee Cave—we’re here for you anytime!

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Wade made your experience at Covert Cadillac Bee Cave so easy and enjoyable. Our goal is to make every visit stress-free and pleasant, and it’s great to know Wade delivered on that promise. We look forward to welcoming you back in the future! If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you again for choosing Covert Cadillac Bee Cave!

Covert Cadillac Bee Cave responded

Marcus, Thank you for your kind review! We’re so pleased to hear that our team at Covert Cadillac Bee Cave provided you with courteous service and answered all your questions. Customer satisfaction is our top priority, and we’re thrilled to know we met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new vehicle! 🚗✨

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention. We take all feedback seriously and want to ensure we address your concerns properly. However, we don’t seem to have any record of working with a Cesar Kravmaga. Could you please provide us with your actual name or any additional details about your visit? This will help us look into the situation and ensure we resolve any issues. We’re committed to providing the best possible service and look forward to hearing back from you soon.

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. After reviewing our service footage, it appears you were greeted promptly upon arrival, though we apologize if the wait felt longer to you. Our team was actively assisting other customers when you arrived, and we appreciate your patience. Matt, our Service Drive Manager, explained that your system's functionality was affected by the conclusion of your free trial, which may have caused some confusion. While he offered to contact OnStar on your behalf, we understand that you preferred not to pursue this option. Throughout your visit, Matt checked in with you multiple times to keep you updated and apologized for any inconvenience, though it seems we may have missed the mark on meeting your expectations. We strive to provide clear and accurate information, and we certainly have no reason to misrepresent details. Your experience matters to us, and we're here to assist further if you have additional concerns.

Covert Cadillac Bee Cave responded

Eddie, Thank you for sharing your wonderful experience with us! We’re delighted to hear that Scott Mullican and our team at Covert Cadillac Bee Cave were able to create an atmosphere of comfort and trust during your purchase. Congratulations on your new 2024 CT4 Sport! We're thrilled that you're enjoying the performance and features of your first Cadillac. It’s fantastic to know that Scott and the rest of the staff made your experience seamless and enjoyable. Thank you for recommending us, and we look forward to being here for you in the future. Enjoy every mile in your new Cadillac!

Covert Cadillac Bee Cave responded

Danielle, Thank you so much for your kind review! We’re delighted to hear that our team at Covert Cadillac Bee Cave was understanding and responsive to your needs, especially with a newborn at home. We know how important clear and flexible communication is, and we’re glad we could make the experience smooth and convenient for both you and your husband. Congratulations on your new addition, and thank you for choosing Covert! We’re here whenever you need us.