Covert Buick GMC

Covert GMC Austin would not accept an all cash/ check payment. Amanda and Roland insisted I finance the full amount with all fees if I wanted to buy the truck. General sales manager, Mason, never respo payment. Amanda and Roland insisted I finance the full amount with all fees if I wanted to buy the truck. General sales manager, Mason, never responded back as promised. It appears this dealership is more interested in manipulating customers than they are selling vehicles. Answer to dealer owner. The salesman, Roland Duron, called me and asked me to reconsider and wanted to earn my business. We agreed on a final price and he requested, again, I finance. I dove 3.5 hours one way to meet with Covert GMC staff. The used car staff never intended to sell me a car but retaliate against me for making a google review about my experience. They ran my credit report without my permission and my son's as well, who was not there. They stated they would look at my credit through a "soft" pull and it would not affect me. They pulled my credit multiple times without my permission, not smart or legal. This is the slimiest and most dishonest dealership. Buyer beware if you are white, blue-collar worker, Covert don't trust you or your money (They said this to me). The sales managers will just look at you and won't come say hi or thank you for your business. I have never been to a dealership where the sales manager did not stop by and introduce himself. Deceptive and unfair trade practice is a real thing at Covert GMC. BUYER BEWARE. This place lacks integrity and honesty and it starts at the top with the general sales manager, Mason. More

Absolute worst when it comes to customer communication! I inquired about a 4Runner that they had listed at 10:00am. Chatted with someone online about my inquiry and was told they still had the vehicle an I inquired about a 4Runner that they had listed at 10:00am. Chatted with someone online about my inquiry and was told they still had the vehicle and that someone would reach out to me as soon as they were available. Well 7 hours later I told them they could disregard the inquire. I received an email replay stating that the car sold the previous night. 1) If your car is no longer available, why keep it listed and tell a potential client it is still available, and 2) Is it so hard to send a simple text, better yet a phone call to let a potential customer that it's gone? Is that really too much to ask for? Definitely avoiding this dealership! More

Effrim at Covert Austin provided Excellent Service! I met him 3 years ago. Great Employee and friend! I met him 3 years ago. Great Employee and friend! More

Great experiencing Employees and service were top-notch would recommend The covert dealerships to everyone. would recommend The covert dealerships to everyone. More

Saved my money for the weekend by buying from Jackie and my wife and my family loved me more for making a good deal. my wife and my family loved me more for making a good deal. More

Not confident in this truck purchase not even a week after driving off the lot with this truck Engine component failure. I have asked the To work with me and trading this vehicle to get another one from after driving off the lot with this truck Engine component failure. I have asked the To work with me and trading this vehicle to get another one from the lot now they give all kinds of excuses, saying that they need to know how the car drives the condition of the car only only have the car 600 miles on it. Don’t even feel comfortable and driving his truck out of town. now I’m stuck in a situation that I’m unhappy with as covert in the sales team to help no response but they very happy In selling me this truck More

Showed up tonight at 6:45 to buy my wife a new Yukon XL. Pulled up with her and my 3 kids (one newborn which is why we need a bigger truck) and a salesman walking by introduced himself and proceeded to tell Pulled up with her and my 3 kids (one newborn which is why we need a bigger truck) and a salesman walking by introduced himself and proceeded to tell me if I wanted the keys to look at something to go ahead and come in and he would help us. We proceeded to walk the entire lot looking at cars for 1 hour and never had any employee offer to help. Could see them all through the window in groups talking to each other, not customers. After the hour of us going through all the Yukons and finding the trims we wanted we saw they already locked the front gate and were ready to go 15 minutes before their closing time. I took a picture of the window sticker of the one we want and will find it elsewhere and we figured out how to get out of the locked lot. Really thought you would get some help when walking through $95k+ vehicles. Either they had a great sales day or didn’t want to get stuck at work a little late on a Friday. Thanks for all the information on the vehicles Covert. I’m sure whatever dealership I just walk in and purchase without needing to be shown the truck tomorrow will really appreciate it! More

Second time around at Covert GMC, exceptional sales team. Shout out to our sales person Alexis, he really ticked all the boxes we were looking for in a vehicle. Thank you Jackie for facilitating. You are d Shout out to our sales person Alexis, he really ticked all the boxes we were looking for in a vehicle. Thank you Jackie for facilitating. You are definitely gonna see us, we will be recommending this dealership! More

Here is the whole story of how a normal regular and simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. The simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. They need at least 3 days to fix. But it is under warranty. I was told I can also rent cars and GMC will do reimbursement. 2, On the same day, I was told I need to change batteries and my transmission issue was related to the battery. I spent more than $300 to change the battery. By the way, they also asked me to change oil, but this is what I know that is not related to my car inspection, so I declined. 3, Then the transmission issue is gone. (Of course it will be gone, my transmission has no issues at the very beginning) and I got my car returned and batteries changed on the second day. I have no reimbursement for rental cars because my car just changed batteries. Then I realized lots of similar red-flag patterns in dealerships: customers are warned by a severe issue in the first place and then after a change of a maintenance part (such as battery, engine oil, filters ), all severe problems are gone! But at the same time, the customer's trust is gone as well. More

Exceptional! - The one word that describes Jackie Oliver and the Covert Buick GMC team. I live in Tennessee and was looking for a preowned Jeep Wrangler Rubico - The one word that describes Jackie Oliver and the Covert Buick GMC team. I live in Tennessee and was looking for a preowned Jeep Wrangler Rubicon 392 and found one at Covert Buick GMC in Austin Texas. From the moment I called Covert Buick GMC, I was greeted with warmth and professionalism that set the tone for an outstanding car-buying experience. Jackie Oliver was a standout during this process. My wife and I flew to Austin to finish the paperwork and pick up the Jeep, and Jackie even had a ride arranged for us from the airport to the dealership! Jackie Oliver and Covert Buick GMC in Austin, Texas, have earned my highest recommendation. Their commitment to excellence is evident in every aspect of the sales process, and I am delighted with my new Jeep Wrangler Rubicon 392. Thank you, Jackie, and the entire team at Covert Buick GMC, for an experience that was not just good, but truly exceptional. More