Courtesy Volvo of Scottsdale

Stop Searching! Go to Courtesy Volvo! I bought a BMW 135i from this dealership back in November of 2017. The car had a small oil leak but I was reassured that the dealership was going to t I bought a BMW 135i from this dealership back in November of 2017. The car had a small oil leak but I was reassured that the dealership was going to take care of me! Unfortunately we ran into a few issues with the car being out of warranty and a little miscommunication. Over time the car continued to leak and problems escalated. There was a lot of back and fourth over what needed to be done but Im very thankful for the customer service at this dealership as it can not be surpassed. Jeremy Sarnataro alone is enough of a reason to make me want to return to this dealership, as well as Brian Lawrence and Armand Slason. For anyone who reads this and is interested in buying a used car I can personally vouch for this dealership. This dealership had an easy shot to screw me over in my used beamer by not taking care of defects that the warranty didn't cover, but they did. Buying a used car is always scary because you never know what you're truly going to get as Carfax can't tell you everything. Unlike most dealerships Courtesy Volvo of Scottsdale isn't just chasing after people for their money! They actually stick around and help their customers out even after a purchase has been made. My car has been in the shop for the past few weeks being fixed and worked on and Jeremy was kind enough to lend me a loaner car! This dealership is honestly a dream as long as the staff stays the same I will be sure to continue coming back to this dealership in the future. Jeremy Sarnataro has personally gone above and beyond in helping me through this entire process and I feel confident recommending them to anyone. You will not be let down as this is one of the only dealerships that I have had a positive outcome with in the past 6 cars I've had. I honestly would have never posted a review on here but after reading a few negative reviews I wanted to set the record straight. I personally feel those negative reviews were a result of not letting the dealership take car of them. As stated before this experience could have been a total nightmare but I was lucky to find a dealership who cares so much about their customers. This is an amazing dealership and I have yet to meet a single person who works their who would convince me otherwise. Best of luck to all those in the search for a new car! Thank you Courtesy team! More

Great experience Ed and everyone at the dealership were very nice and helpful when my son needed a new vehicle for his family. He got the vehicle he wanted at a price Ed and everyone at the dealership were very nice and helpful when my son needed a new vehicle for his family. He got the vehicle he wanted at a price he could afford. More

First Volvo Experience We had a great experience buying out first Volvo. Robby answered all our questions and took the time to show us how to operate everything. He was ve We had a great experience buying out first Volvo. Robby answered all our questions and took the time to show us how to operate everything. He was very knowledgeable and patient. Jeremy also was great and making sure the deal worked out for all parties. Great customer service all around! More

Service Department - Exceptional Experience I recently experienced a challenging problem with my car. This is a very nice vehicle that I purchased from this dealership. As it should, the story I recently experienced a challenging problem with my car. This is a very nice vehicle that I purchased from this dealership. As it should, the story ends with my car in good working order. More importantly, it ends with me happy. Armand, Jud, and Vince Sr. transitioned me from being genuinely disgruntled into a happy customer who feels well-treated in addition to the having a pleasing outcome. This was no small feat and is why I'm taking the time to submit a review. The reality is that "I" was probably at least as challenging for the service department as was my car. I primarily interacted with Armand. He was respectful throughout the process, not only to me, but also to my wife. Listening to my concerns, not always with me in the best mood, Armand took as much time as needed while I voiced my concerns, never cutting me short. It was clear that was not only listening, but also following-up. He was rock solid under fire. He also took the time at each appropriate interval to personally call and update me. Of course, most customers do not and should not need this sort of coddling. Clearly, Armand knew that, this time, I needed the extra attention. His willingness to "go the extra mile" made all the difference to me. Jud and Vince Sr. were enmeshed in the process, clearly playing significant roles in the process and, among other things, made it possible to actually get Vince Sr. into the car with me, on my schedule, to evaluate the car and validate my concern. They knew I needed the attention and made it happen. If I were in the auto industry, I'd find a way to make sure these guys work for me. Good work, you saved my day. More

Great experience It's a great dealership great people. I would recommend it to my friends and family. It was good service all the way around I would go back. It's a great dealership great people. I would recommend it to my friends and family. It was good service all the way around I would go back. More

Great caring Service Consultant Always makes me feel welcome and that he will see that my car is returned in perfect condition. Great to always get the same person every time that k Always makes me feel welcome and that he will see that my car is returned in perfect condition. Great to always get the same person every time that knows my car and me. More

See Ben for continuous service Came in today for detail and he was so nice and put gasoline in my vehicle TOO!! What awesome service! Thank you Ben.. YOU TRULY ROCK! Came in today for detail and he was so nice and put gasoline in my vehicle TOO!! What awesome service! Thank you Ben.. YOU TRULY ROCK! More

Exceptional SERVICE I am a "VOLVO for Life" customer/client (now the proud owner of our 5th VOLVO!) and was delighted to see a VOLVO dealership closer to our home when Co I am a "VOLVO for Life" customer/client (now the proud owner of our 5th VOLVO!) and was delighted to see a VOLVO dealership closer to our home when Courtesy VOLVO opened earlier this year. We purchased our XC90 (the MOST FABULOUS car I've owned!) from Tempe VOLVO where we had already been dealing with Jud White on previous vehicles. Dealing with Courtesy VOLVO has, in general, been a welcome change as many of the Tempe VOLVO associates are now located here in Scottsdale and their customer service is fabulous! Particularly helpful and wonderful to deal with is Andrew Caron (in fact, my sister purchased her XC60 from Andrew). Andrew is super knowledgeable as far as the sophisticated technology VOLVO offers and he will take great care of you! From your first experience with Reception to your ongoing relationship with Service, you will LOVE Courtesy VOLVO!! More

Exceptional Service from Brian I love my VOLVO Service Consultant. When he left another Volvo dealership I tracked him down so I could still have him be my service Consultant. He I love my VOLVO Service Consultant. When he left another Volvo dealership I tracked him down so I could still have him be my service Consultant. He works for me, is fair with me and I trust him with my Volvo Convertible C70.. He is the reason I drive over 25 miles when my car needs a repair or a recommended service. Happy Customer! More

Ed Himes was a Pleasure to Work With Ed was very patient with our multiple test drives, and even seemed by enjoy my boyfriend's rather aggressive road tests. Ed conducted our negotiation Ed was very patient with our multiple test drives, and even seemed by enjoy my boyfriend's rather aggressive road tests. Ed conducted our negotiations fairly, and I'm very happy with my purchase of the XC60 Hybrid. More