Courtesy Volvo of Scottsdale

Unfortunately, I can not recommend a used vehicle here. I reached out on 02/12/26 and inquired about a used 2024 Lincoln Navigator. I live in MI and had inquired with major brands that only sell online as I reached out on 02/12/26 and inquired about a used 2024 Lincoln Navigator. I live in MI and had inquired with major brands that only sell online as well as other out of state dealers in OH, FL, KY and IN. I was sent a video, was told other than a couple small scratches (circled from a screenshot of the video) it was clean and they service all their vehicles. I was aware it had been in a minor accident with no significant damage. That didn't bother me since I was driving a used Expedition Limited that had the same report when I bought it in 2023. Upon arrival of the Navigator, I saw many more blemishes than the couple noted upon sale. A missince accent on the passenger mirror, chip in the windshield, all 4 wheels scratched and various areas of the body with scratches along with cracks in the front bumper. I should note I was not made aware there was only one key fob too. About 10 days after it was delivered, the front brake/collision sensor failed. I thought it was due to snow and ice. Upon cleaning it (touchless car wash only), the sensor still had an issue. I called my dealer that had previously serviced 6 Ford vehicles for me and their review said it was failing due to the accident and would be $1900 to replace & reprogram. At that time I dug in a bit and saw it is possible to reprogram and it'll fix the sensor temporarily. I reached out to the GM of this store and within minutes his sales GM called me. There were some initial back and forth emails as to the appropriate people being out of office, sick leave, etc. and I followed up once more last week with both GMs and much more detail. I never heard back this time around. I think the sales rep (RJ) was a bit overzealous to sell a car and didn't really know much about it, took one video of the vehicle and overlooked all the problems I included in photos. I also believe the dealership did what it needed after taking the vehicle in from auction in November 2025 so it would pass any road tests and best of luck to the new owner. Had I had the opportunity to view the vehicle in person I would've been able to see all the scratches, broken or peeling pieces, and all 4 wheels being damaged. I probably would've passed but I can't say for sure in hindsight. However, a road test wouldn't have spotted this sensor issue. I have no way to prove it but I truly believe this was an intentional short term fix. If I were to fix this safety issue that prevents collisions and allows for cruise control (it's equipped with Blue Cruise ability that I paid $399 with the sale too) as well as the bumper, 4 wheels and windshield I'd be north of $6000-7000 in unexpected repairs all while still overlooking a handful of other scratches on the body & hood since it is a used black vehicle after all and they will show basic wear after 58,000 miles. I was hopeful there would be some solution for the sensor and I'd go on my merry way as well as provide a much better review. Communication has totally stopped from the dealer about the primary concern and notification that many other things were overlooked at the time I asked for a dealer's inspection & information on the vehicle. More

This dealership was amazing from start to finish. Our sales consultant, Kyle, went above and beyond to make sure we got exactly what we wanted and at an amazing deal. If it weren’t for Kyle, we would Our sales consultant, Kyle, went above and beyond to make sure we got exactly what we wanted and at an amazing deal. If it weren’t for Kyle, we would have never even considered this dealership. He was absolutely AMAZING, communicative, efficient, and genuinely invested in helping us. His sales manager, Gary, was equally wonderful. He was incredibly supportive and worked with us to ensure we landed on a payment that was realistic and affordable. That alone was such a huge relief for us. The finance manager, Danielle, was also fantastic! So organized, prepared, and efficient. This was hands down the smoothest car buying experience we’ve ever had. We couldn’t recommend this team more! More

It’s pretty organized for the customer. It’s very clean and I’m probably gonna be buying another car soon with the same person that sold me a car 3 years ago. It’s very clean and I’m probably gonna be buying another car soon with the same person that sold me a car 3 years ago. More

as always, excellent service, Rick is awesome Excellent customer service. I wouldn't not take my car anywhere else for service. customer service. I wouldn't not take my car anywhere else for service. More

How Volvo Saved Our Daughter’s Life — A Grateful Mom's Story We bought our first Volvo from Courtesy Volvo in Scottsdale in December 2024, and Cooper in Sales was fantastic. From the start, he was kind Story We bought our first Volvo from Courtesy Volvo in Scottsdale in December 2024, and Cooper in Sales was fantastic. From the start, he was kind and patient—never once did I feel pressured to make a purchase. He took the time to understand our family, making the whole process easy and comfortable. Not long after getting the Volvo, our 17-year-old daughter was in a terrible accident. I’ve attached a picture from after the accident. She wouldn’t have survived if she had been driving one of our other cars. Thanks to Volvo’s safety features, she did. I genuinely believe she wouldn’t be here today if she had been in any other vehicle. Volvo saved her life. After the accident totaled our car, I spoke with Dana in Finance, who treated me like family. She was so understanding and kind that I even told her, “I have to give you a hug when I meet you!” When we returned to buy a new Volvo, Dana and Cooper went above and beyond. They clearly explained the prices of two different cars, and although the dealership could have made more on the first one, they honestly suggested the second one, saving us thousands. Once we made our choice, Gary in Finance took his time going over the contract with us. He made sure we understood everything without rushing, which really put us at ease. If you think a Volvo is too pricey, think again. For us, it wasn’t just a car—it saved my daughter’s life. I’m incredibly thankful for Cooper’s care, Dana’s kindness, and Gary’s patience. The team at Courtesy Volvo truly cares about their customers. Thank you, Cooper, Dana, and Gary, for everything! More

Jud and the Team in the Service Dept. were very informative on our recent repair request. Especially when it comes to our loaner transportation needs, and the value of service and repair were very informative on our recent repair request. Especially when it comes to our loaner transportation needs, and the value of service and repair being done, Jud is always a pleasure to work with. More

Judd is very responsive and knowledgeable. The service is always high quality and they provide transportation to and from your home as required The service is always high quality and they provide transportation to and from your home as required More

Steve David was exceptional and easy to work with! In fact, everybody was very helpful and low pressure which made our buying experience very comfortable. In fact, everybody was very helpful and low pressure which made our buying experience very comfortable. More

Vivianette sales Rep at Courtesy Volvo of Scottsdale, is a great salesperson, very knowledgeable. kind, professional, and courteous, as she's very attentive to your goals as what your looking for in a vehic a great salesperson, very knowledgeable. kind, professional, and courteous, as she's very attentive to your goals as what your looking for in a vehicle. and very thorough, one of the best representatives i've had the pleasure to meet. More

You don't seem to value your customer's time. We spend way too much time doing nothing. Other than that, it was fine. We spend way too much time doing nothing. Other than that, it was fine. More