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Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.6
1,193 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,193 reviews

September 03, 2018

headlight bulb replacement and headlight refurbishment we own a 2013 Volvo XC60- Which we love. Brian was very courteous and easy to work with. Provided great customer service for us! Nice guy too. We w More

by dburg09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Lawrence
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

dburg09, Thank you for the 5-star review. I was pleased to read that Brian Lawrence and the service team have shown you respect and courtesy during your visit to our service bay. We look forward to assisting you the next time you are in the shop for service. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

September 01, 2018

Excellent advisory service I am still in the review phase of leasing the XC90, I need the cargo space for my huge telescope. I have already met Jason at least twice. He is knowl More

by AZ stars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

AZ stars, Thank you for the kind words. I was thrilled to read that Jason Hise has taken such great care of you and treated you with patience and knowledge during your VOLVO leasing process. We will work hard in the future to earn your 5-star rating on pricing. We greatly appreciate the recommendations and look forward to helping you and your friends and family with a next VOLVO purchase or lease. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

August 31, 2018

Horrible management Great sales experience with Mike Davis. The finance manager and other managers were not as easy to work with. They were rude and very hard to get a ho More

by PD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Mike Davis
Aug 29, 2018 -

Courtesy Volvo of Scottsdale responded

PD, I am was so sorry to read that you were not treated with respect or given the treatment you deserve. This kind of experience is certainly not the Courtesy way. We will work hard to fix this issue and make sure other customers are not treated the same way. Please reach out to me at jchurch@courtesyautomotivegroup.com or call me on my direct line at 480-291-5103 to further discuss how we can make this up to you and fix the problem. My deepest apologies, we hope to earn your forgiveness. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

August 31, 2018

Excellent Customer Service I brought my Volvo in for it's 30,000 mile service. The customer service was impeccable. I mistakenly made the appointment at one of the other Volvo More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armand Slason
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Jeff, Thank you for the excellent review. I was elated to read that Jud White and Armand Slason have taken such great care of you and gone above and beyond to make sure your VOLVO keeps running and that you will not be left stranded with a dead battery or other service issue. We greatly appreciate your loyalty to the VOLVO brand and the Courtesy team. We look forward to assisting you with any future service needs or next VOLVO purchase. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

August 31, 2018

Great service and easy to make a deal! It was a great and smooth experience to buy my new XC60 in this dealer. Friendly, knowledgeable, and professional staff (Mike, JJ, and Cory). The went More

by J. S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Davis, Cory Fair, JJ Burns
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

J. S., Thank you for the 5-star review. I was pleased to read that JJ Burns, Mike Davis, and Cory Fair have shown you the Courtesy Way by being professional and knowledgeable during you car buying process. Congratulations on your new VOLVO XC60. We look forward to assisting you with a next VOLVO purchase or any service needs you may have in the future. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

August 29, 2018

Best experience with a car dealer we have ever had. Best car dealership experience ever! We were surprised that no sales persons came running out to meet us before even parking. We went inside t More

by Randy&stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Perry, Brock Roulier, Mike Cerreta
Aug 29, 2018 -

Courtesy Volvo of Scottsdale responded

Randy & Stephanie, Thank you for the kind words. I was over the moon to read how well Steve Perry and the team took car of you during your purchase. It is always our goal to treat customer the Courtesy Way with respect, patience, and kindness. We greatly appreciate the recommendations and we look forward to assisting you and your friends and family with a next car purchase or service need. Welcome to the Courtesy Family. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

August 28, 2018

Nice easy buying experience Everyone at the dealership was friendly and worked on the pricing to get the deal done. Brock and Frank made it a fast and easy process. Thanks agai More

by Calibiker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brock Roulier, Frank McKnight
Aug 29, 2018 -

Courtesy Volvo of Scottsdale responded

Calibiker, Thank you for this 5-star review. It was great to read that Frank McKnight and Brock Roulier treated you with such respect and efficiency. We look forward to seeing you in the future for a next car purchase or any service needs you may have. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

August 23, 2018

Great experience! Andrew was great! Quick and easy process! Friendly staff! Over all great buying experience! And Brian in the service department was fabulous to work w More

by Cambrie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lawrence
Aug 29, 2018 -

Courtesy Volvo of Scottsdale responded

Cambrie, Thank you for taking the time to leave this 5-star review. We are elated to know that Andrew Caron and Brian Lawrence were able to earn your trust while buying and servicing your new-used car. We look forward to helping you with any car purchasing or service needs you may have in the future. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

August 23, 2018

Excellent Customer Service. Would recommend to anyone!! Purchased a beautiful Camaro SS. Had been searching for a while, they had a great price on the car and gave me an excellent value on my trade in. Wo More

by New Camaro SS Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior Alvarez, Mike Cerreta
Aug 29, 2018 -

Courtesy Volvo of Scottsdale responded

New Camaro SS Guy, Thank you for taking the time to write us this excellent review. I was thrilled to read that Junior Alvarez and Mike Cerreta showed you the Courtesy Way during your car purchasing experience. Our goal is to treat all of our customers with respect, efficiency, and patience and to best meet their personal needs for the car and financing. We look forward to assisting you with a next car purchase or any service needs you may have in the future. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

August 22, 2018

$35,000 for a $15,500 car Took veteran son to purchase car 15,500 1500 in trade in they want 6250 down 457 per month thats 35,100 really next stop BBB and other reviews More

by Steve H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr Knight
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