Courtesy Volvo of Scottsdale

It started last year - we were looking for a new XC40. the sales guy was disinterested in our color choice... and in their inventory vehicle parked in the handicapped space. We drove further, found an the sales guy was disinterested in our color choice... and in their inventory vehicle parked in the handicapped space. We drove further, found and purchased the right car - and have been very pleased. now it is time for a monitor recall and regular service. so we tried these folks again [they are pretty close]. after 10+ minutes of on hold messages suggesting a call back, their phone system DEMANDED a call-back number. i hung up and went to the website. after finding an open spot for the service, i needed to confirm they could do the recall at the same time. i gave the chat person the recall # and asked for confirmation. she went silent for minutes - until i asked whether she was still "there". her reply was that they had to call me back to answer this simple question. again i optioned the dealership much further from home - they answered their phone, knew about the recall and i am scheduled for service. i don't know if these folks are overworked/understaffed, think they're the only game in town or just cranky. but I'm committed to the drive across town for the next few years More

Wonderful service manager and service dept Fixed recall very promptly and very efficiently li just a few minutes very promptly and very efficiently li just a few minutes More

Awesome service thanks shawn. .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridic .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridiculously over priced but since I been looking for cars for months and no luck due to shortage I finally found the frs that I really liked. So I took the chance and bought it. I test drove it it was all great. Took the car home, literally 1 week of having it , it broke down on me in the middle of road! I was lucky enough to pull on the side. Car was completely dead would not start at all! I thought it was the battery so I called my dad to jump my car and no luck. Dealership called a tow truck picked it up and took it back. That was November 26th. I get no call no updates. Dec comes around, I get a call from service like 2nd week of dec asking if I installed something.!! Basically blaming me for having the car issue. (Let's get one thing straight I only had this car for 1 week drove it for like 4 days since I work at home) why would I install something in my car that i only had a week?! This is ridiculous. That was the last time I hear from them until Dec 30 this time the MANAGER Jeremy calls me leaving a vm saying that I had their loner car and needed to return it !!!! No one updated me with the car situation no one said what was wrong no one said anything but yet I get a call from him saying they needed their car back. I called him I told I will not give their loner back until I get my car fixed or I get my money back. Simple as that. Again he blamed me for installing something in the car. I was pissed at this point. I called my lawyer for advise, I ended up sending them a letter if they don't fix my car or give me my money back I was taking them to court. January 10 comes around, I get a call from another sales rep Jacob because Jeremy didn't want to speak to me in person. Jacob updated me telling me that a car shop was going to fix it . I just got my car back feb 12th! It runs again. Jud fixed my window tint because it had air bubbles and it was too dark. It's perfect now! John service manager is the one taking care of my car (scheduling, explaning things that my car had, making me understand why my car wasnt performing right) from all the interior damage that previous owner did to it. Seems like he is the only one that cares about what i have to say. Good thing is, its running again and will be taking car back next month to get other things fixed which john and i already spoke about ! Even though car has been fixed and I appreciate that very much from service department side I do not recommend this dealership at all. Any dealership what so ever actually but this one really did it. From the beginning blaming me for causing the issue . Very unprofessional, very weak customer service. Especially from the general manager Jeremy who should of been the main one to take care of me but failed to do so. Horrible experience. Wish it would of been different this was my first dealership car I ever bought and they completely ruined my experience. More

Max made the experience very easy! Fast easy way to purchase. Finance was a smooth process. Fast easy way to purchase. Finance was a smooth process. More

Best car salesman ever! Smart, quick, transparent. Logistics got weird, as I needed to be at dinner to meet family from out of state. After a very quick and honest deal, Chris gave me a lift 25 minu Logistics got weird, as I needed to be at dinner to meet family from out of state. After a very quick and honest deal, Chris gave me a lift 25 minutes away. Granted I spent a lot of money…but he didn’t have to do that. The dude is transparent, go-getter personality, and he don’t lay on the traditional cliche sales pitch. I love the energy and enthusiasm. Glad to be a new XC60 Volvo owner. Thanks Chris! -Scott and Noi More

Haven’t been to Volvo since the dealer moved from Tempe. So, it’s my first visit to visit Courtesy Volvo. The place is very clean and above all I met JW. His service was so.good that I will go back there ag So, it’s my first visit to visit Courtesy Volvo. The place is very clean and above all I met JW. His service was so.good that I will go back there again next time. More

Great service. Reasonable wait time. Positive experience! Don’t like the idea I have to write a 15 word review. experience! Don’t like the idea I have to write a 15 word review. More

Fast and friendly service, Judson in the service department is really nice and attentive. Thank you department is really nice and attentive. Thank you More

Jud has been an outstanding service writer for my family for over 23 years. Many Volvos later including 740,850,S70,XC90,S60,XC60. Jud knows Volvos! He is helpful and a pleasure to do business with. for over 23 years. Many Volvos later including 740,850,S70,XC90,S60,XC60. Jud knows Volvos! He is helpful and a pleasure to do business with. Courtosy Volvo is far and away the best dealership I have worked with. My next purchase will for sure be a Volvo and for sure from Courtesy! Courtesy is interested in repeat business and building relationships. More

Thank you John for taking the time to reach out to me today and addressing my concerns. I am looking forward to following up with service next month. Thanks today and addressing my concerns. I am looking forward to following up with service next month. Thanks More