Back

Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.4
1,190 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
Contact Dealership

4001 N 89th St

Scottsdale, AZ

85251

Directions

By Type

Showing 1,190 reviews

May 21, 2022

I am having to change a 5 star purchase to a 1 star service. This started a few weeks ago when I dropped the car off for service and never received a call that the car was ready. So I reached out only More

by mrs.yarboro
Customer Service
Recommend Dealer
No
Employees Worked With
Jud White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Raspiller
May 23, 2022 -

Courtesy Volvo of Scottsdale responded

I am very sorry that we have fallen short of our high standards during your service visits. What you are describing is far from the attentive, efficient work we expect for our guests and we would be grateful for another opportunity to give you a five-star experience. Please don't hesitate to reach out so we can discuss this further and hopefully make things right. Thank you, David Kim - Service Manager - 480-291-5123

May 09, 2022

Great job on my car. Excellent service. Super people to work with and went out of the way to help More

by Kevin.keele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Courtesy Volvo of Scottsdale responded

Kevin, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Courtesy Volvo of Scottsdale team. Drive safely, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

May 08, 2022

I love coming here they’re very thorough and very friendly. Very wise with her decision making and professional suggestions. More

by Shampooink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Courtesy Volvo of Scottsdale responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Courtesy Volvo of Scottsdale team. Drive safely, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

May 05, 2022

Follow up on first review……. I called David first thing this morning, he was kind of aware of the issue. Which I feel warrants me a call, not me calling in to find out what’s More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Sarnataro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Church
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kim
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Courtesy Volvo of Scottsdale responded

Hello there- I am concerned to see that our team let you down. We strive to ensure that our customers feel taken care of, and I apologize that you're frustrated with your service experience. I can assure you that we would never intentionally make false promises, so if we can do anything further to help you, please get in touch. Thank you, David Kim - Service Manager - 480-291-5123

April 27, 2022

Andrew is a liar, and has deplorable character! I recently purchase a car from Courtesy Volvo of Scottsdale. I DO NOT recommend this dealership or Andrew Luis. He is deceitful! From beginning to More

by AD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Luis, Tim Raspiller, Max Chiandet
Apr 28, 2022 -

Courtesy Volvo of Scottsdale responded

This feedback is very concerning to receive. It is our goal to deliver a seamless and straightforward purchase experience, and it is never our intention to mislead or take advantage of our guests. I apologize for any confusion regarding your purchase and for the issues you have encountered working with my team. I would appreciate another opportunity to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call directly. Thank you, Dana Miller - Finance Director - 4805272907

April 25, 2022

We are part time residents in Scottsdale. Our 2021 XC60 had a headlamp malfunction warning indicator light come up a few days before we were heading back to Canada. I used the on line servi More

by LARRY C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wagner
Apr 25, 2022 -

Courtesy Volvo of Scottsdale responded

Thank you for trusting Courtesy Volvo of Scottsdale with your service needs. We're happy to hear Michael and the rest of the service team stepped in to make sure your 2021 Volvo XC60 was taken care of. Please let us know if there is anything else we can do for you! Jeremy Sarnataro - General Manager - (480) 291-5107

April 20, 2022

I purchased an XC90 in January. The purchase process seemed like a smooth and efficient operation. Then the problems showed up. Purchase documents are all electronic and provided More

by Dalderman01
Recommend Dealer
No
Employees Worked With
Jason Hise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Courtesy Volvo of Scottsdale responded

It is disappointing to see this review as we strive to provide our customers with a smooth, straightforward buying experience. I am very sorry for the mix-ups with your paperwork and the inconveniences this has caused. This is not the five-star standard we expect to deliver, and your feedback will help us improve in the future. Your concerns are our priority, and if you were willing to give me a call, I would like to make sure that we leave a better impression moving forward. I hope to hear from you soon. Thank you, Tim Raspiller - Sales Manager - (480) 291-5117

April 15, 2022

Very cordial from the start! Communication is top notch. Very pleased with everything. Definitely will become my Volvo dealer. More

by jerrymack06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wagner
Apr 15, 2022 -

Courtesy Volvo of Scottsdale responded

Jerry - Thank you so much for sharing this fantastic feedback! We are delighted to hear that you're a satisfied customer and grateful for your business. See you next time at Courtesy Volvo of Scottsdale!

April 07, 2022

Christopher Dee is very likable and friendly. More importantly he knows Volvo cars. We love the Volvo XC60 Recharge he sold us and we will definitely return to Christopher and Courtesy for the ne More

by tws
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Dee
Apr 08, 2022 -

Courtesy Volvo of Scottsdale responded

Congratulations on your new Volvo XC60! We are delighted that you had such a positive experience working with Christopher and our team. Thank you for giving Courtesy Volvo of Scottsdale your business!

March 30, 2022

Had appointment for speaker repair for my Volvo Volvo they took three hours to do it I know they were busy at the time but I felt like I was low priority, didn’t seem fair. More

by Clyvonne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jud White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Courtesy Volvo of Scottsdale responded

Hello and thank you for sharing your review with Courtesy Volvo. As the Service Manager, first I wish to say thank you for your business. And our goal is to always listen to each of our customer’s requests. I cannot meet every request, however if you have a minute to discuss with me the item, perhaps we can find a way to learn from and possibly even resolve your concern? I look forward to hearing from you. My direct line is 480-291-5123 and my email dkim@courtesyauto.com - Respectfully, David Kim, Service Manager

...
8
...