Courtesy Volvo of Scottsdale

Worst car buying experience we have ever had! Called the dealership to inquire about a used Honda CRV for our daughter. Spoke with a salesman by the name of Micah. Micah promised to call me back Called the dealership to inquire about a used Honda CRV for our daughter. Spoke with a salesman by the name of Micah. Micah promised to call me back before closing with answers to my questions and we never heard from him again. The next day we called and spoke to a salesman named Jesus. Jesus was awesome! He answered all of our questions and assured us we could make a deal on the vehicle we were interested in. We were given an "out the door price" before driving 100 miles to close the deal on the Honda CRV. When we got there we were met by Micah (Jesus was with a customer) and he showed us the CRV. We inspected the car and found two valve stem caps missing, engine was low on coolant, and someone had spilled coffee all over the rear seat of the car. Micah assured us he would have everything corrected before we left with the vehicle. After a test drive we decided to proceed with negotiations to purchase the vehicle. We agreed on the price and down payment and that's when things went south. We had checked our daughter's credit score online and had an idea of what her payment and interest rate should be. When the sales manager ran the credit he came up with a much different number on the credit score. We were told the car buying credit score was much different than the one we pulled from BOA. That's when things got weird. The sales manager said he had the option of taking the credit score/interest rate offered and adding up to two percent (by law) at his discretion. He said he didn't add any extra points but we were still close to 15%+ with a 60 month loan. This was unacceptable to us and we asked if we could co-sign (our credit scores are 850) and bring the interest rate down for our daughter. He ran my wife's credit and said he could get us the loan for around 5%. Needless to say we were okay with that. We got to the dealer at 4:30 PM and sat in the showroom for hours waiting to close the deal. Around 9:30 PM Jesus told us they would not be able to honor the interest rate we were promised by the sales manager. He said the best they could do was 14%+. At this point we were ready to leave! Jesus returned and offered us a 12%+ interest rate to close the deal and we agreed to do so just to get the car and let our daughter establish more credit. We sat in the showroom waiting for the finance manager and at 10:00 PM we finally sat down with the finance manager. He said the age of the car and the mileage were the reasons for the interest rate change. My wife and daughter were signing the paperwork and writing checks for the $4000 down when I noticed the finance manager had added $1000 to the price of the auto loan. I told them to stop signing and made it clear I had had enough of the lies and deception. We produced an email from (Tim) the sales manager showing the out the door price we had been quoted and the finance manager reluctantly reduced the price to what we were quoted. We finally left the dealership around 10:45 PM! Our intentions are to refinance (with a reputable company) and pay this loan off due to all of the lies and deception. We contacted the loan company the dealership used and we were told there was no pre-payment penalty also, there's no mention of it in the paperwork Courtesy Volvo gave us. I called the dealership on 8-28-2022 and spoke with the same finance manager and he said we would pay a penalty if we didn't wait 4 months to pay off the loan. Maybe it takes 4 months for the dealership to get its kickback from the loan company. This was the most dishonest /shady car buying experience I have ever been involved in! Side note, the coffee stains were never cleaned up and the tire pressure monitor alerted us to an issue on the way home. The dealership had installed two new tires and one of them had 48 PSI (passenger front) and the other three were under inflated. There's supposed to be 33 PSI in all four tires. The spare tire was flat 0 PSI. They obviously don't know how to do a pre-delivery inspection either. I wish I could give this dealership a negative star rating! More

I purchased my 2020 Toyota Avalon Hybrid remotely thru email and phone calls with Max Chiandet and Micah Chun. They were very professional dealing with me prior to me driving from Colorado to Phoenix to email and phone calls with Max Chiandet and Micah Chun. They were very professional dealing with me prior to me driving from Colorado to Phoenix to pick up the vehicle. I would highly recommend working with them and the Courtesy Volvo dealership. The pick up/delivery was seamless and quick with online DocuSign with the Finance department. More

Michael was professional explained all the aspect of my car problems and was very kind.. I will definitely go to courtesy Volvo in my next Volvo service thank you Michael car problems and was very kind.. I will definitely go to courtesy Volvo in my next Volvo service thank you Michael More

Service was on time, completed quickly and I was updated when the vehicle was finished. Service writer Jud was knowledgeable and courteous. when the vehicle was finished. Service writer Jud was knowledgeable and courteous. More

It was very easy to get an appointment with the Service Department. Everyone knowledgeable and they kept me informed during the process. I highly recommend Courtesy Volvo of Scottsdale. 👍 Jacob Kannada Se Department. Everyone knowledgeable and they kept me informed during the process. I highly recommend Courtesy Volvo of Scottsdale. 👍 Jacob Kannada Service Advisor More

They always explain what work needed to be done. Pick up and drop off even if the don't have personal. They get a ride service. Pick up and drop off even if the don't have personal. They get a ride service. More

Christopher Dee was very helpful. He helped us thru the process. Chris did a great job. He helped us thru the process. Chris did a great job. More

Very helpful, friendly and made my whole experience easy and enjoyable will definitely continue to return to them for all my services 😊 and enjoyable will definitely continue to return to them for all my services 😊 More

Another excellent experience getting my Volvo taken care of. I've been driving an XC90 since 2007 (currently on our 2nd Volvo). Jud White is the best - kind, trustworthy, efficient, responsive, courteous, of. I've been driving an XC90 since 2007 (currently on our 2nd Volvo). Jud White is the best - kind, trustworthy, efficient, responsive, courteous, attentive to all your needs and concerns. We are thankful for him. More

To Date I have had several different experiences with Courtesy Volvo, with some things yet to be decided. On a whole my sales person Brenna did a good job and I appreciated her straight forward approach Courtesy Volvo, with some things yet to be decided. On a whole my sales person Brenna did a good job and I appreciated her straight forward approach. I made an appointment to come back to get some questions answered about the cars operation which wasn't exactly handled well and not much got accomplished because I had the wrong key and the person I dealt with wasn't able to answer some of my questions....... There is a monetary discrepancy which hasn't yet been finalized, but is being worked on, and should be refunded soon I am told. The Very Best Help I have received so far is from MAX who took the time to review some of the technical operations which were never fully explained to me and showed me how to operate my radio via my phone, awesome!! I am taking my new car on my first road trip and he helped me understand all the importance features I will be using. I would like to know that management reads these reviews and acknowledges Max's great knowledge and the "Courteous" service he provides. More