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Courtesy Volvo of Scottsdale
Scottsdale, AZ
1,193 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale.
The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers.
Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,193 reviews
October 04, 2019
Andy in service provided superb service fro beginning to end Andy was my service representative. He followed through on my service needs from the initial phone call to payment for services. I picked up my car Andy was my service representative. He followed through on my service needs from the initial phone call to payment for services. I picked up my car after service hours at the front desk and my keys and paperwork were available without any issues. Thank you Andy for all you do. Juliann Schleuder More
by Juliannv
Verified CustomerEmployees Worked With
Andy Sammis
October 04, 2019
If I could give this dealership 0 stars I would On Saturday I went to Courtesy Volvo to trade in my 2013 Ford Explorer and buy a different vehicle with a lower monthly payment. The salesperson press On Saturday I went to Courtesy Volvo to trade in my 2013 Ford Explorer and buy a different vehicle with a lower monthly payment. The salesperson pressured me into buying a 2016 Chevy Malibu. This was the only car that I was able to test drive before they wanted to write up an offer and have me buy the vehicle. I bought the vehicle and brought it home after getting it home there was an issue with the key fob where it locks in the vehicle when any door is closed. The key fob also doesn't register that it's in the vehicle this causes the vehicle to not start at times. I have contacted the dealership and they have offered to fix it but won't fix it until Tuesday. I can't go until Tuesday with a vehicle that may or may not work. I asked for them to undo the sale and give me the explorer back since I was still in my 7 day period. They will not give the explorer back. I then offered to buy the explorer back for what I owed on it when I brought it in. They have not responded to that request. They admitted to knowing that my explorer was a limited model meaning it had many more features than most explorers and that they sold me a base model knowing full well that I would not like the features present in the vehicle. Chris and his team were horrible to me and wrote me off. They were just trying to get me out the door when I came back to talk about what was happening with the vehicle. Also on my way home, tonight the apple car play function in the car stopped working. I would never use this dealership again and would most certainly not recommend it to anyone I know. Please beware and do not buy from these scams and xxxx bags. They are only looking to make a quick buck and essentially stole my vehicle right from under me. I would not trust them ever again! More
by unhappy
Employees Worked With
Christopher Dee, Tim Raspiller
October 03, 2019
Easy to deal with Really nice new dealership, convenient to the 101 freeway. Everbody was really easy to deal with and efficient, things got done without lots of waitin Really nice new dealership, convenient to the 101 freeway. Everbody was really easy to deal with and efficient, things got done without lots of waiting around. More
by Bud
Employees Worked With
Christopher Dee
October 03, 2019
Positive, pleasant and professional. A bright, new, clean dealership Scottsdale. The entire employment staff that we encountered made us feel like we were part of the family. Nick, ove A bright, new, clean dealership Scottsdale. The entire employment staff that we encountered made us feel like we were part of the family. Nick, over the phone, gave us exactly what we needed. We were introduced to Chris when we arrived with a smooth, timely transition. In no time we had our answers on our trade and found the replacement vehicle. Off to finance where Drew made it painless. A true delight with everyone. Congratulations to you all, and, thank you. Jim and Pat. More
by James Mercier
Employees Worked With
Nick Bakaleinikoff, Drew Luis, Christopher Dee
October 02, 2019
Visit exceeded expectations I've been taking my 2004 xc90 to Courtesy Volvo since they opened their location at 101 and Indian School rd. I usually work with Jud to arrange for d I've been taking my 2004 xc90 to Courtesy Volvo since they opened their location at 101 and Indian School rd. I usually work with Jud to arrange for desired service work and he is a trusted advisor for all work on my vehicle. This most recent visit was for the periodic oil and filter change which, upon work being performed, the service tech [Nathan] recommended replacement of the serpentine belt [many cracks], tensioner, and fuel filter. My vehicle has 190k miles and I would expect these items to be ready for replacement. Courtesy Volvo is always clean, staff are friendly and knowledgeable, and always reasonable with the costs for work performed. I've never been disappointed by their customer service. More
by RHBern
October 02, 2019
Zach was amazing! Zach and his boss definitely went out of their way to ensure we got the car we wanted at the price we wanted. There was a small hiccup but it all work Zach and his boss definitely went out of their way to ensure we got the car we wanted at the price we wanted. There was a small hiccup but it all worked out and I even got a killer extended warranty! I couldn’t recommend a better dealership! More
by Alanahmm
Employees Worked With
Other Employees :
Bucky Bethancourt, Brock Roulier, Drew Luis, Zach Wayne, Carolina Giles
October 01, 2019
Best car buying experience Chris Dee is amazing! He really listened to what I want and needed and went on a hunt for it. I needed an electric car with good safety ratings. I hav Chris Dee is amazing! He really listened to what I want and needed and went on a hunt for it. I needed an electric car with good safety ratings. I have my specifications to Chris and he went to work. He found the perfect car for me and between Chris and Charles in finance, I got a great deal! Charles made the paperwork signing enjoyable with great conversation and great organization so we were in and out quickly! They went above and beyond my expectations and has won a lifelong customer. Thanks again Chris and Chatles for a truly memoriable experience. Look forward to working with you in the future! More
by Janea216
Employees Worked With
Christopher Dee, Charles Bacigalupi
September 30, 2019
A Better Deal I was needing a change for the better. Percy, Drew and all the Finance team kept everything simple with no last minute surprises. I was in and out, wi I was needing a change for the better. Percy, Drew and all the Finance team kept everything simple with no last minute surprises. I was in and out, with my choice vehicle in n only a couple of hours! Thank you for your support and determination in making me believe that I deserved a safer ride! More
by GutierrezMAnna
Employees Worked With
The lady Texas Finzncd Manager, Drew Luis, Percy Campbell
September 30, 2019
Service Center Review I recently brought in my XC90 in for some warranty work. This is the only service center I have actually enjoyed and appreciated the customer experien I recently brought in my XC90 in for some warranty work. This is the only service center I have actually enjoyed and appreciated the customer experience provided throughout my history of vehicles. Andy does a phenomenal job assisting with whatever requested and provides excellent communication throughout the process. I highly recommend this service center for all your repairs. More
by Jb6075
Employees Worked With
Andy Sammis
September 30, 2019
Great service Judd provided fantastic customer service and I appreciate being given a loaner car as I work in real estate and typically need a vehicle most of the d Judd provided fantastic customer service and I appreciate being given a loaner car as I work in real estate and typically need a vehicle most of the day. More
by kajsa_27
Employees Worked With
