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Courtesy Volvo of Scottsdale
Scottsdale, AZ
1,193 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale.
The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers.
Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,193 reviews
October 09, 2019
Overview Prompt attention, No need for standing around, Appointment time honored. Required service time as was estimated. Overall experience was gratifying Prompt attention, No need for standing around, Appointment time honored. Required service time as was estimated. Overall experience was gratifying. No disappointments during our 2 year relationship. More
by Slinger1
Verified CustomerEmployees Worked With
October 08, 2019
Great service I’m really happy I chose Courtesy Volvo. They were very easy to work with and helped me choose the exact model and trim that was best suited for me. I I’m really happy I chose Courtesy Volvo. They were very easy to work with and helped me choose the exact model and trim that was best suited for me. I love my Volvo so much!! 10/10 would recommend :) More
by Alix
Employees Worked With
Brock Roulier, Zach Wayne, Max Chiandet
October 08, 2019
Great Service from the Service Department Andy was great at making sure my car service needs were taken care of. He communicated well and the service was quick. I will be contacting him agai Andy was great at making sure my car service needs were taken care of. He communicated well and the service was quick. I will be contacting him again when my Volvo needs service again. More
by jessicayingling
Employees Worked With
Andy Sammis
October 08, 2019
Friendly and Fast Service First time to have my Volvo serviced at this location (new Scottsdale Auto Park). Took the car in for its annual service — oil change, tire rotation, First time to have my Volvo serviced at this location (new Scottsdale Auto Park). Took the car in for its annual service — oil change, tire rotation, etc. Jud was more than friendly and completed the work in the expected time frame. Will go back again! More
by Barb
Employees Worked With
October 08, 2019
Great service advisor Andy Sammis is always dedicated and professional and keeps me informed the entire service process. I am very happy with his the service he provided to Andy Sammis is always dedicated and professional and keeps me informed the entire service process. I am very happy with his the service he provided to me. More
by Volvoowner
Employees Worked With
Andy Sammis
October 07, 2019
Repair service & maintenance Great service & concern for the customer. Unfortunately, previous work had to be redone because of a defective part but all went smoothly. Appreciate Great service & concern for the customer. Unfortunately, previous work had to be redone because of a defective part but all went smoothly. Appreciate the towing service! More
by tracyb
October 07, 2019
Courtesy Volvo and Courtesy ChevyBack story: I was Courtesy Volvo and Courtesy Chevy Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on thi Courtesy Volvo and Courtesy Chevy Back story: I was involved in a car accident and our main reliable vehicle was totaled. We were not planning on this situation so our funds are very limited for a down payment. We were only able to scrape together 1000. We were looking for vehicles with 3 rows as we have 4 kids, and low price to stay within our budget. We were told by Daniel after a few days he had the deal wrapped up with 1500 down which was stretching us but we really need a vehicle to get to work. We were very clear with the amount we had down and that we were driving over and hour from San Tan Valley. They assured us we were good and they would not waste our time like the previous dealership had. We went into the dealership. Daniel presented with a payment which we agreed to and were told Finance would be out to grab us for paperwork. Then came the bait and switch.... Suddenly they needed 1500 more down, which we are not able to do. A bit more back and forth and the deal was off. They recommended we go to their sister dealership Courtesy Chevy. After the treatment we received here we were hesitant to go to their sister dealership but we called and spoke to Shola. He assured us we could get it done with him at Courtesy Chevy and we drove over to that dealership. I should have gotten the bad vibe when Shola didn’t even bother to come to the showroom to meet us before he pawned us off on another sales person Crystal. We discussed our needs (3 rows, reasonable payment). We offered her the same 1500 we had offer Courtesy Volvo. She came back with can we put more down, we agreed to the 1500 and an additional 500 deferred till Oct. She came back and said she was given a couple of vehicles to show us. She shows us a Prius? At that point we felt really offended and were ready to leave, but she asked that we meet with the Finance Mngr of the CAC Dept Carlos Valenzuela. After a conversation he tells us he can get the deal done. He needed copies of our bank statements which we couldn’t get until Monday morning. So two more days wasted we are now on Monday. We spend all day Monday running around for bank statements, and this form, and that form. Finally Monday afternoon after assuring us he would be able to get a deal done, he has the sales person call me to let me know they need 3000 down to get into the car we were told we were good on. Conclusion: We spent the remainder of that week trying to get together some more funds. We got some help from family and with the 3000 down they gave us two options a version of the vehicle we were told we would qualify for with the 3000 down and a Traverse with a payment of $689. There seems like need for Customer Service training and development here when you have a conversation with one of them and minutes later they have completely forgotten any of the things important to you and your family. There also should be a point where you follow thru when you give a customer your word. I would not recommend Courtesy Brand of dealerships as a whole. Even when they were possibly my only option I didn’t want to give them my business. I am pleased to say I purchased a vehicle at $120 lesser from a payment stand point and for 60 months as opposed to 72. More
by joepierce75
Employees Worked With
Daniel Morgan
October 06, 2019
Used car purchase Had a good experience with Ben. He was easy-going, helpful, and easy to talk to. Ben helped make my trade-in and used car purchase seamless. Had a good experience with Ben. He was easy-going, helpful, and easy to talk to. Ben helped make my trade-in and used car purchase seamless. More
by DJ
Employees Worked With
Ben Brown
October 05, 2019
Simply Awesome Jeremy and Andrew made a great team in making the total experience of purchasing a new Volvo an awesome experience - stress-free, friendly, patient, k Jeremy and Andrew made a great team in making the total experience of purchasing a new Volvo an awesome experience - stress-free, friendly, patient, knowledgeable, and professional. Both represent the company well and I would consider them both an asset to the Dealership. More
by toxjean
October 04, 2019
Quick and efficient Jud is always polite and super helpful. Happy with my service there, have been working with him for years. Volvo has great service. Would recommend Jud is always polite and super helpful. Happy with my service there, have been working with him for years. Volvo has great service. Would recommend More
by Nina Gomez
Employees Worked With
