
Courtesy Volvo of Scottsdale
Scottsdale, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,193 reviews

Excellent Car Buying Experience I recently purchased a used truck from Courtesy Volvo and actually really enjoyed the car buying experience. I was fortunate to have Sean Steele han I recently purchased a used truck from Courtesy Volvo and actually really enjoyed the car buying experience. I was fortunate to have Sean Steele handle the sale. Sean knew the vehicle well and made the process super fast, efficient and fair. Tim Raspiller is the GM and took great care of me. I added a few custom items to the truck and Sean made sure they got them all installed quickly. I would highly recommend asking for Sean and Tim if you’re at Courtesy. More
Great Service Jud was great to work with. He reviewed recommendations from another out-of-state service provided and gave me an honest appraisal of what was needed. Jud was great to work with. He reviewed recommendations from another out-of-state service provided and gave me an honest appraisal of what was needed. He also found another covered issue that was previously unidentied. He got it all Done in a timely manner and it was much cheaper than the alternative. More
AC Fix Andy’s team promptly secured me an appointment and diagnosed my AC issue without issue on the same day. I would highly recommend this team. Andy’s team promptly secured me an appointment and diagnosed my AC issue without issue on the same day. I would highly recommend this team. More
A+ Customer Service Customer service at it's finest. Simple as that. Let's face it buying a car is never fun. The process can be daunting and tiresome. I first called Customer service at it's finest. Simple as that. Let's face it buying a car is never fun. The process can be daunting and tiresome. I first called into the dealership and inquired about a test drive. I stopped in and test drove my car with Chris Jones. Who was both friendly and professional. I let him know that I wanted to continue shopping and would follow up. He said no problem and left me with his card. So last week on the 11th I stepped in ready to make a deal on a the vehicle. I worked with Ben Brown and Daniel Morgan. They really made the process streamlined. I did a 2nd test drive to solidify my decision and then continued on to finance. I cannot stress the transparency that Daniel provided and the re-assurance from Ben. Albeit I stepped in with financing just about set so everyone's situation maybe different. Nonetheless they really worked hard to earn my business. I was in and out within about 1 hour or so. I was surprised and appreciated their respect for time. The combination of the transparency, service, and streamlined process made this a great experience. I've purchased vehicles before. Both Ben and Daniel along with the rest of the staff at Courtesy Volvo showed me and proved to me that it could be better. Great customer service personified. Thank you your service was much appreciated and made the buying experience much better! V.S.L. More
Waiting I waited every step of the process. One service manager completed his paperwork in front of me rather than helping me before he assigned me to another I waited every step of the process. One service manager completed his paperwork in front of me rather than helping me before he assigned me to another service manager. When I picked up my car, my service manager was in a meeting. Although the people at the dealership kept looking for him and telling me he was almost there, I waited about 25-30 minutes while 3 other service managers (who didn't have customers - again - completing paperwork) didn’t have the common sense to help me. I feel there could be an improvement in their process if this is the standard. I intentionally came at slower times so I would not have to wait in a line behind other customers. Additionally, they could not fix my car. One problem is a known problem (I tried to google and fix it myself before I went in). I am not sure they even looked at that issue. Maybe they should call Volvo direct for guidance. The other problem they could not locate (car lurches after stopping), this same problem happened to my husband as he was driving my car the same night I got it back. I also asked them to clear the maintenance notice I have been getting since the last time I was in for maintenance (and they did not clear it), guess what- they didn’t clear it. Super frustrated with the service (or lack there of). The gentlemen moving my car around were all super nice. More

Painless Very professional team who don’t waste time and are motivated to make a deal. Definitely expect a expedient and enjoyable experience at courtesy volvo Very professional team who don’t waste time and are motivated to make a deal. Definitely expect a expedient and enjoyable experience at courtesy volvo! More

Quick, Transparent, Exceptional Ben Brown and the Courtesy Volvo team played no games and were honest throughout the entire process. Go see these guys, the team is great! Ben Brown and the Courtesy Volvo team played no games and were honest throughout the entire process. Go see these guys, the team is great! More
Quick new car purchase Knowing what car I wanted helped in the quickest sale of a new car I have experienced. Being realistic and knowledgeable in the area of sales as well Knowing what car I wanted helped in the quickest sale of a new car I have experienced. Being realistic and knowledgeable in the area of sales as well as realistic expectations on what you can get the car for helps move the process. Jeremy and Nate were great and fast. I arrived at 8:30pm (30 min before closing) and was shaking hands on a completed deal with finance by 9:30pm. Our price was negotiated rather quickly and I am happy with my outcome. Super easy to work with those two. Thank you guys More

Easy, great , helpful , caring super nice and cool he helped me out a lot. He made everything a lot easier and faster ! He was also very patient I’m a very picky person and we went super nice and cool he helped me out a lot. He made everything a lot easier and faster ! He was also very patient I’m a very picky person and we went through so many cars before we found the right one couldn’t of done it anywhere else ! More
Amazing Care Nick was a great. Walked in looked at cars & they made the deal happen. They listen to what you want & deliver a great experience. Car, price & financ Nick was a great. Walked in looked at cars & they made the deal happen. They listen to what you want & deliver a great experience. Car, price & finance amazing More