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Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.4
1,190 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,190 reviews

March 03, 2023

Unprofessional communication and rude behaviors. They just care about their pocket instead caring about customer satisfaction. More

by Liam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Sarnataro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Raspiller
Mar 03, 2023 -

Courtesy Volvo of Scottsdale responded

Liam - I am sorry to read this feedback, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Tim Raspiller - Sales Manager - (480) 291-5117

February 22, 2023

Excellent service. I purchased a 2023 Volvo XC40 and they delivered it to my home in Sedona. Price negotiation was straightforward and Brandy explained all the cars fea More

by LP Sedona
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandy Anderson , Tim Raspiller
Feb 22, 2023 -

Courtesy Volvo of Scottsdale responded

We are delighted to hear that you are satisfied with our prices and service. Thank you for trusting Courtesy Volvo of Scottsdale with your business. Enjoy your new 2023 Volvo XC40! Jeremy Sarnataro - General Manager - (480) 291-5107

February 13, 2023

Very impressed with the way we’re treated! We called because the dealer where we bought our car (Volvo of Gilbert) refused to examine our new car for three weeks, despite a safety issue after More

by JustD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Santillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Courtesy Volvo of Scottsdale responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Courtesy Volvo of Scottsdale! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

February 09, 2023

Jud in the service department is the most knowledgeable and fun service guy I’ve ever met. I got a new XC90 and he helped me with my dog gate and having my Polestar installed. Communication was top notch a More

by Flynn.Jessica
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Courtesy Volvo of Scottsdale responded

We are delighted to hear that Jud provided fantastic support with your installation service. He will appreciate your kind words. Thanks for your great review of Courtesy Volvo of Scottsdale. –Jeremy Sarnataro - General Manager - (480) 291-5107

February 08, 2023

Jud is always professional to deal with and the dealership is very flexible and accommodating with setting up service appointments. More

by Chriscova
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Courtesy Volvo of Scottsdale responded

This review means a lot to us! Thank you for choosing Courtesy Volvo of Scottsdale and for sharing your thoughtful feedback about Jud. We hope to see you again!

January 26, 2023

Went in for an oil change…. Died on the way home, water pouring out from under the dash… Cars done…trashed. First time using this dealership. 2005 v50 106k on the motor. More

by Volvo4salenorun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendan Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Courtesy Volvo of Scottsdale responded

I am very concerned to hear about the issues you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and I am truly sorry that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, David Kim - Service Manager - 480-291-5123

Jan 30, 2023 -

Volvo4salenorun responded

Canned reply… No assistance, Towed to salvage yard….

January 25, 2023

Chris was very professional. Communication of what my XC90 needed was prompt and reasonable. Thank you. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulises Jacobo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Collings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Kalafut, Joey Navejas, Hayden Berg, Caleb Maroushek, Brandon Garcia, Salvador Lopez
Jan 25, 2023 -

Courtesy Volvo of Scottsdale responded

Tom - thanks for the great review and for trusting Chris to be professional and nice to work with. See you and your XC90 next time. Jeremy Sarnataro - General Manager - (480) 291-5107

January 25, 2023

Excellent service dept. Jud White does a great job with customer service. Even the lady who's a receptionist at the desk in the sales showroom is a peach. More

by Mandyzmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man who delivered my loaner. Super nice
Jan 26, 2023 -

Courtesy Volvo of Scottsdale responded

Thanks for the awesome feedback! Jud and the team appreciate your support and business. Please let us know if there is anything else we can do for you here at Courtesy Volvo of Scottsdale. Jeremy Sarnataro - General Manager - (480) 291-5107

January 23, 2023

The service department takes great care of my S60, and Jud White, my service advisor, always makes me feel like I'm the most important customer there. Those are the two reasons I always get any necessary More

by Mandyzmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Spikerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Courtesy Volvo of Scottsdale responded

Thank you for the review! We are thrilled to hear that Jud delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Courtesy Volvo of Scottsdale!

January 11, 2023

Always treated as family. Fast, efficient and people oriented. A pleasure to visit and get the car serviced. More

by Charlie S
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Courtesy Volvo of Scottsdale responded

Your review is everything we hope to see, Charlie! It's our pleasure to deliver prompt, personable, and professional service. Many safe and happy miles from your Courtesy Volvo of Scottsdale family! Jeremy Sarnataro - General Manager - (480) 291-5107

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