Courtesy Volvo of Scottsdale

Jud always does a great job making sure my XC90 keeps running. I had an issue with a window not going back up. Although it was expensive to fix I appreciate Jud ordering the part and fixing it the next d running. I had an issue with a window not going back up. Although it was expensive to fix I appreciate Jud ordering the part and fixing it the next day More

Jud was great as usual! Service was completed earlier than promised. Was able to get a last minute appointment on Friday and car was done by 11 on Saturday. than promised. Was able to get a last minute appointment on Friday and car was done by 11 on Saturday. More

We started coming to Courtesy Volvo with our car when we moved to Az. Since, we've purchased a new XC60 and recently a S60 sedan after our 2012 S60 was totaled. We had amazing customer service from previous moved to Az. Since, we've purchased a new XC60 and recently a S60 sedan after our 2012 S60 was totaled. We had amazing customer service from previous purchase with Jake. The last purchase was very disappointing with Sean. After agreeing to the purchase we saw Drew, who is amazing, but Sean went to another couple and we were 'handed off' to another salesman. I know he was new, but we've never been treated like that at Volvo or Mercedes dealerships! My husband comes in and everyone says hello and the service dept is wonderful!! My husband was in last Friday and Sean just walked right past him without a greeting...not smart business on his part. He certainly won't have our return business but others there will..he has alot to learn in the customer service aspect of selling automobiles! As a dealership 99% is great business! More

Johnny was Our sales men he was really nice and very helpful I would recommend him to any one that comes here or any one who hasn’t came here... he went above and beyond to make sure we got the best dea helpful I would recommend him to any one that comes here or any one who hasn’t came here... he went above and beyond to make sure we got the best deal possible and didn’t leave with out a car ... he m More

unbelievable great people to work with ...the salesman ...frank mcknight .... was good...the best i have dealt with... very knowledgeable,,,,, no presssure ... great people to work with ...the salesman ...frank mcknight .... was good...the best i have dealt with... very knowledgeable,,,,, no presssure ...the car sold itself ...... and the whole team bent over backwards to make the purchase work..... i spent 20 years in sales and to say i was impressed !!!!!!!!!!!!!1 More

Art Scharff was great to work with, both over email and in person. He listened to what we were looking for and answered all our questions. We would highly recommend! in person. He listened to what we were looking for and answered all our questions. We would highly recommend! More

After sale issues I purchased an XC90 from this dealer in early November, 2019. The sale process was professional and enjoyable. Prior to closing, I informed the sale I purchased an XC90 from this dealer in early November, 2019. The sale process was professional and enjoyable. Prior to closing, I informed the salesman that I would be registering the car in another state and would need a front license bracket. At closing, I was charged a registration fee for the car. Thinking that the dealer ship would take care of the out of state registration, I didn’t question it. Also, at closing, I was given a credit to the purchase price to resolve a last issue. I was told I would get a check in short order. A day after closing I called to confirm they would be handling the registration. I was told, no, they didn’t do that. I said they needed to refund me the registration fee paid at closing. I was told, first that it would be sent after 10 days, then later that it took 30-45 days. I finally received a check more than two months after closing, but only for the registration fee. I have still not received the closing credit, which is supposed to be forthcoming some 2 1/2 months late and counting. Also, when I returned from out of state with my license plates, I discovered that the front plate bracket had not been installed. I asked the dealership to send someone to install the bracket, but they refused. I will have to drive 50 miles and wait for their service department to install something that they screwed up on. Unfortunately, there isn’t the same urgency to satisfy a customer after a sale as before it. I have indicated 3 management individuals that I worked with, but only because this form requires me to name someone. I don’t know them. I decline to name my salesman because he has treated me fairly. I think these issues are beyond his control. More

I have never had such a great experience with a car dealership service center. Jud was great to work with and I'm happy I purchased my Volvo. dealership service center. Jud was great to work with and I'm happy I purchased my Volvo. More

It took a couple of visits but the problem with my rear hatch was ultimately diagnosed and corrected. Thank you, Andy, for taking care of me! hatch was ultimately diagnosed and corrected. Thank you, Andy, for taking care of me! More

Excellent check in and getting me through the process. Call for Uber transport. Seamless service in and out the door. Repairs completed timely and XC90 clean. Well done Andy! Thx Call for Uber transport. Seamless service in and out the door. Repairs completed timely and XC90 clean. Well done Andy! Thx More