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Courtesy Volvo of Scottsdale
Scottsdale, AZ
1,193 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale.
The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers.
Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,193 reviews
October 06, 2023
The entire process with Courtesy Volvo was great! Martin Esparza was amazing, everything was seamless! Martin Esparza was amazing, everything was seamless! More
by ShariCashman
September 29, 2023
We were lied to by three different sales and sales managers when shopping for a Volvo XC60. We were looking for a feature and asked Ricky (who was new) to verify with the manager if this feature exist managers when shopping for a Volvo XC60. We were looking for a feature and asked Ricky (who was new) to verify with the manager if this feature exists. He came back after talking to his boss and said yes. We found out later that this fearture doe not exists. There's was no need to lie to a customer. If the vehicle doesnt have a feature dont lie about it. We were working with Ricky and called to make another appointment with him. We were told he would be in the afternoon. But then got confirmation that we had an appointment with someone else. We also go emails from other sales reps. We thought this was suspicious. So we called back to make sure we would have an appointment with Ricky. They said yes. When we got to the dealership and asked for Ricky the receptionist said that Ricky was no longer there. Calvyn Clatanoff approached us and said he would help us and re affirmed that Ricky was no longer there. So I said that it looks like Courtesy Volvo has lied to us three this about Ricky. It's none of our business if Ricky is there or not but they didn't have to lie about it. I don't feel comfortable working with anyone at this dealership after this. Go somewhere else. More
by sandy.dalsanto
Employees Worked With
Calvyn Clatanoff
June 10, 2023
Jesus Florys was my salesman. He did a Great job. Everyone at the Dealership was so nice and helpful. I love my SUV. I recommend this Dealership He did a Great job. Everyone at the Dealership was so nice and helpful. I love my SUV. I recommend this Dealership More
by carolynschoen
Employees Worked With
I dont know his name. Last office by door. A “5”, Jesus Flores
June 04, 2023
In one word AWAFUL, starting with Volvo billing, general manager, sales manager, service agents, sales agent etc, etc. My problem started 7 months age, I have not been able to get to finalize my previous le manager, sales manager, service agents, sales agent etc, etc. My problem started 7 months age, I have not been able to get to finalize my previous lease. Will never go back to volvo More
by Sandra Aviles
Employees Worked With
Calvin, cant remember last name, Tim Raspiller
May 01, 2023
EDITED REVIEW (4 star): After posting my original 2-star review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or voicemails. After some reflection, I've concluded that he is likely telling the truth. Tim and I have agreed to a solution that is fair to both sides, and I have updated my review accordingly. This incident aside, my experience with Courtesy Volvo Cars of Scottsdale was very favorable and I would consider buying from them again in the future. Original Review (2-stars): No Service after Sale. I really hate to do this, but hopefully it will help someone. We had a great experience at Courtesy Volvo of Scottsdale right up to point where we paid cash and drove the vehicle off the lot. After that, everything changed. When we got the vehicle home, we noticed a problem with the driver's side mirror. I don't know if it was broken all along or if it happened in the interim between inspecting the car and driving it home. I acknowledge both scenarios are possible. I not implying blame, but I wanted to discuss my options. I reached out by phone, text and email to the salesperson Brenna Kennedy and the Sales Manager Tim Raspiller. Neither Brenna nor Tim ever acknowledged any of attempts to communicate. Regardless of what happened to the mirror, I expect a reputable dealer to at least communicate with me after the sale. Instead, Courtesy Volvo of Scottsdale ghosted me. I'm stunned by this behavior and would have a hard time doing business with them in the future. More
by CE
Employees Worked With
Tim Raspiller, Brenna Kennedy
