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Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.4
1,190 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,190 reviews

September 08, 2023

They are Always helpful and friendly and give updates throughout the service of my car. More

by sarahsus23
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Courtesy Volvo of Scottsdale responded

Sarah, thanks for the five-star review of Courtesy Volvo of Scottsdale! We are so glad to hear our services are top-notch.

July 18, 2023

Service advisor, Chris V. Is excellent. Very thorough and attentive. Keeps me informed of all necessary information More

by Daniel54
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Verdugo
Jul 19, 2023 -

Courtesy Volvo of Scottsdale responded

Daniel, thank you for the positive feedback! We're glad to hear that Chris provided excellent service and kept you well-informed. We appreciate your support and hope to see you again at Courtesy Volvo of Scottsdale! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

June 10, 2023

Jesus Florys was my salesman. He did a Great job. Everyone at the Dealership was so nice and helpful. I love my SUV. I recommend this Dealership More

by carolynschoen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I dont know his name. Last office by door. A “5”, Jesus Flores
Jun 12, 2023 -

Courtesy Volvo of Scottsdale responded

We're thrilled to hear about your fantastic experience with Jesus and the team here at Courtesy Volvo of Scottsdale! Thank you for taking the time to share your positive feedback and for recommending our dealership. We hope to see you back again down the road! Jeremy Sarnataro - General Manager - (480) 291-5107

June 04, 2023

In one word AWAFUL, starting with Volvo billing, general manager, sales manager, service agents, sales agent etc, etc. My problem started 7 months age, I have not been able to get to finalize my previous le More

by Sandra Aviles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Calvin, cant remember last name, Tim Raspiller
May 10, 2023

Got Next day appointment, flawless service, fast, friendly, easy access, good report on future (upcoming) service needs More

by Stine
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Courtesy Volvo of Scottsdale responded

Stine, your five-star review means the world to us at Courtesy Volvo of Scottsdale! We're thrilled to hear our team provided you with efficient and friendly service during your visit. Thanks for taking the time to share your positive experience and we look forward to assisting you with any future services and sales!

May 01, 2023

EDITED REVIEW (4 star): After posting my original 2-star review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or More

by CE
Recommend Dealer
Yes
Employees Worked With
Tim Raspiller, Brenna Kennedy
May 23, 2023 -

Courtesy Volvo of Scottsdale responded

Thank you for taking the time to update your review! I am happy to hear that Tim reached out and worked with you to find a solution that worked for you and our business. Customer satisfaction is our priority, and we always strive to ensure we are leaving a good impression. I apologize for the initial issues here and will continue to work with my team to improve. Please reach out with any additional questions. Take care, Jeremy Sarnataro - General Manager - (480) 291-5107

May 01, 2023

Great customer service! And they do excellent repair work . Highly recommend this dealer. Best in the Phoenix area. More

by Cwsedona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Courtesy Volvo of Scottsdale responded

Thank you for sharing this positive feedback! We are happy to hear that our team gave you a great experience and we hope to have the opportunity to assist you again down the road. Have a wonderful day! - Jeremy Sarnataro - General Manager - (480) 291-5107

April 29, 2023

Poor knowledge, don't like to put things in writing, they don't acknowledge their own mistakes. I have had problems with them since January 2023; so far they have been unable or unwilling to fix it. I'm ho More

by Sandra Aviles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't see the name Store manager, sales agent I have dealt with , Tim Raspiller
May 24, 2023 -

Courtesy Volvo of Scottsdale responded

Sandra, I'm sorry to hear about your negative experience with our team. It's disappointing to hear that you were left unsatisfied and feeling like your concerns weren't taken seriously. I would like to speak with you directly to learn more about the issues you experienced and see how we can address them moving forward. Please reach out at your convenience and let's work together towards a resolution. Thank you for sharing your feedback with us, Jeremy Sarnataro - General Manager - (480) 291-5107

April 15, 2023

I took the car into the service department without an appointment. I live in Colorado and there is no Volvo Dealer close to Durango and so while I was here, I thought I would see if they would be able to More

by Geoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ventura Rangle
Apr 19, 2023 -

Courtesy Volvo of Scottsdale responded

Geoff, thank you for choosing Courtesy Volvo of Scottsdale for your service needs! We're glad that we were able to accommodate you without an appointment and that Ventura provided helpful assistance. We appreciate your kind words! Jeremy Sarnataro - General Manager - (480) 291-5107

Apr 19, 2023 -

Geoff responded

One of the questions I had was about Overseas Delivery. I previously lived in Chicago and have used overseas delivery at Howard Orloff Chicago to buy a Volvo and pick it up in Gothenburg and drive around Europe. Orloff has a dedicated sales representative that deals with all overseas delivery which makes the paperwork processing consistent without each sales rep having to learn how to do it. When I inquired, no one seemed to know much about overseas delivery and so I asked your finance person if he has processed overseas delivery and yes he has. Perhaps it is not a big marketing push for you. According to the Overseas Delivery Representative at Orloff they are one of the biggest in the country. I just thought I would send this on for your information. Next time I'm in Scottsdale, I'll try to stop by and talk to you. It will be next Fall as i am picking up an XC40 in June and spending time in Europe.

March 22, 2023

I recently bought an S60 2019. Certified pre-owned with extended warranty. I have my own autoshop that takes care of my cars. I had a low wiper fluid level warning, so I filled it More

by JB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jud White
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Courtesy Volvo of Scottsdale responded

Thank you for bringing this to my attention. We strive to provide our guests with top-notch experiences and it is disappointing to see that you left unsatisfied and that your inquiry remains unresolved. I would like to step in to see what I can do to resolve this issue for you in a timely manner and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you, Jeremy Sarnataro - General Manager - (480) 291-5107