Courtesy Volvo of Scottsdale

We were lied to by three different sales and sales managers when shopping for a Volvo XC60. We were looking for a feature and asked Ricky (who was new) to verify with the manager if this feature exist managers when shopping for a Volvo XC60. We were looking for a feature and asked Ricky (who was new) to verify with the manager if this feature exists. He came back after talking to his boss and said yes. We found out later that this fearture doe not exists. There's was no need to lie to a customer. If the vehicle doesnt have a feature dont lie about it. We were working with Ricky and called to make another appointment with him. We were told he would be in the afternoon. But then got confirmation that we had an appointment with someone else. We also go emails from other sales reps. We thought this was suspicious. So we called back to make sure we would have an appointment with Ricky. They said yes. When we got to the dealership and asked for Ricky the receptionist said that Ricky was no longer there. Calvyn Clatanoff approached us and said he would help us and re affirmed that Ricky was no longer there. So I said that it looks like Courtesy Volvo has lied to us three this about Ricky. It's none of our business if Ricky is there or not but they didn't have to lie about it. I don't feel comfortable working with anyone at this dealership after this. Go somewhere else. More

They are Always helpful and friendly and give updates throughout the service of my car. throughout the service of my car. More

Service advisor, Chris V. Is excellent. Very thorough and attentive. Keeps me informed of all necessary information Is excellent. Very thorough and attentive. Keeps me informed of all necessary information More

Jesus Florys was my salesman. He did a Great job. Everyone at the Dealership was so nice and helpful. I love my SUV. I recommend this Dealership He did a Great job. Everyone at the Dealership was so nice and helpful. I love my SUV. I recommend this Dealership More

Got Next day appointment, flawless service, fast, friendly, easy access, good report on future (upcoming) service needs friendly, easy access, good report on future (upcoming) service needs More

EDITED REVIEW (4 star): After posting my original 2-star review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or review, Tim Raspiller (sales manager) reached out by phone. He claims that he was unaware of the situation and had not received my previous emails or voicemails. After some reflection, I've concluded that he is likely telling the truth. Tim and I have agreed to a solution that is fair to both sides, and I have updated my review accordingly. This incident aside, my experience with Courtesy Volvo Cars of Scottsdale was very favorable and I would consider buying from them again in the future. Original Review (2-stars): No Service after Sale. I really hate to do this, but hopefully it will help someone. We had a great experience at Courtesy Volvo of Scottsdale right up to point where we paid cash and drove the vehicle off the lot. After that, everything changed. When we got the vehicle home, we noticed a problem with the driver's side mirror. I don't know if it was broken all along or if it happened in the interim between inspecting the car and driving it home. I acknowledge both scenarios are possible. I not implying blame, but I wanted to discuss my options. I reached out by phone, text and email to the salesperson Brenna Kennedy and the Sales Manager Tim Raspiller. Neither Brenna nor Tim ever acknowledged any of attempts to communicate. Regardless of what happened to the mirror, I expect a reputable dealer to at least communicate with me after the sale. Instead, Courtesy Volvo of Scottsdale ghosted me. I'm stunned by this behavior and would have a hard time doing business with them in the future. More

Great customer service! And they do excellent repair work . Highly recommend this dealer. Best in the Phoenix area. And they do excellent repair work . Highly recommend this dealer. Best in the Phoenix area. More

Poor knowledge, don't like to put things in writing, they don't acknowledge their own mistakes. I have had problems with them since January 2023; so far they have been unable or unwilling to fix it. I'm ho don't acknowledge their own mistakes. I have had problems with them since January 2023; so far they have been unable or unwilling to fix it. I'm hoping that by me posting my complaints, they will fix the problem More

I took the car into the service department without an appointment. I live in Colorado and there is no Volvo Dealer close to Durango and so while I was here, I thought I would see if they would be able to appointment. I live in Colorado and there is no Volvo Dealer close to Durango and so while I was here, I thought I would see if they would be able to service my car. They had an opening and got my car serviced for its 10,000 mile maintenance in about one and one-half hours. Ventura was very helpful and was recommended by my sister-in law who also lives in Colorado and has her car serviced here. The dealership itself is spacious, clean and decorated in a very Swedish/Scandinavian style. This is a very comfortable place to wait for your car. More