Courtesy Volvo of Scottsdale

Nice guy very professional seem like you likes his job You tried to get everything I need He may sure the I got the best deal You tried to get everything I need He may sure the I got the best deal More

good experience did online entire purchase they delivered car took 6 hours todal from finding car online and delivery not bad. Good experience for my son his first car. car took 6 hours todal from finding car online and delivery not bad. Good experience for my son his first car. More

I don’t even know what to say... extremely disappointed with Courtesy Volvo service advisor Andy and service manager John. The dealer is supposed to be the best place to take your vehicle for repairs with with Courtesy Volvo service advisor Andy and service manager John. The dealer is supposed to be the best place to take your vehicle for repairs with the best techs, tools, and parts but sadly they are a huge rip off. When I dropped my car off in December to have it repaired I was quoted $1800. I had compression in 4 out of 6 cylinders and needed a head gasket on a 2013 s60. With only 85000 miles, and the cost of parts and repairs that doesn’t speak well of the reliability of the brand. There was little to no communication from the service advisor to keep me informed on the status of my car. The only thing this dealer could come up with as a solution was to charge me $13000 to put a new engine in the car. I told them i wanted them to fix the one I had and not spend that kind of money. The head was removed and after a long time it was finally sent out for repair. I was never notified of the cost of the repair and i was never informed that the engine might not run after reinstalling the head. I asked for the numbers my car made as far as compression timing and fuel pressure as well as the tolerances and never received the information. I had to track down the technician to find out that the engine made compression prior to taking it apart but now that it is back together it has about 5 psi across the board. I found this out doing a compression test myself. If I had been told it wouldn’t run when they put it back together I would have picked it up then. After the dealer had my car from December to the beginning of April I rented a car trailer to go pick the car up. When i pulled in with the trailer i noticed someone replacing a broken tail light on a car with a damaged rear bumper and as luck would have it, that was my car. One of the employees told me it had been hit a couple weeks ago. I was never notified and the service advisor was trying to hide it rather than tell me about it even when i called ahead to Let the service advisor know that i was coming from 2 hours away with the trailer. The dealer was trying to cover it up by making a unauthorized repair on my car. I walk into the office to be told that it wasn’t a big deal not something a custer wantohear especially when not only were they unable to fix my car but they actually made it worse off mechanically and cosmetically than it was when i dropped it off over 3 months ago. I was asked to catch my bill up, come to find out my $1,800 quote turned into $5,500. Andy then knocked it down to $4752, I was not happy, but after being assured they would make it right and take care of me i left my car so they could have the opportunity to make it run and fix the damage. I paid the bill and decided to let them keep the car under the impression they would get my car running for a minimal amount more if any. Boy was i wrong. The next day i had to call to find out what was going on to be told that they would be able to get it running for roughly $6,000 more. I was infuriated. Now i had to rent a trailer again, and waste my whole day, just to go back down to get my 3500 pound paper weight. I had to pay nearly 5 grand to get out of this horrible dealer after another 5000 dollar repair last March. My dealings with Courtesy Volvo have been a ridiculously over priced nightmare and I want my money back. It would be nice to be paid for the damage to my car too. I got a estimate from a local body shop for approximately 1700 to repair the bumper to be told by John the service manager they would do it cheaper on their own. Well I was charged top dollar for them to work on my car and not fix it. I don’t trust them to fix it properly as they were unable to fix my car. Even after having it for months I want to be reimbursed at the rate they would have charged me to fix it. Why should i have to settle for a repaired bumper rather than a new one. Absolutely will never do business with any courtesy dealership. Its a poor excuse for a business model but effective i guess. Extort the customer, who needs them anyway. More

Nick was great and knows the Volvo product very well which made the whole experience smooth and pleasant. Thanks for your assistance even after the purchase of my Volvo. which made the whole experience smooth and pleasant. Thanks for your assistance even after the purchase of my Volvo. More

Great Experience Start to Finish Great process via online, text, phone and email for the entire transaction up to delivery. In stock selection was great and personal delivery 4 hours Great process via online, text, phone and email for the entire transaction up to delivery. In stock selection was great and personal delivery 4 hours away to my home is awesome. Chris did great start to finish. More

Fantastic. Really friendly and helpful. There estimate on time and expense were spot on. They protected my car and gave me a beautiful loaner to use time and expense were spot on. They protected my car and gave me a beautiful loaner to use More

Very simple experience with knowledgeable sales and management team. I was very impressed with the speed of the process and the ability for the staff to work with me to meet my budget. management team. I was very impressed with the speed of the process and the ability for the staff to work with me to meet my budget. More

Excellent service, efficient and great communication, took care of what I wanted and went the extra mile in delivering a loaner while car was being worked on. took care of what I wanted and went the extra mile in delivering a loaner while car was being worked on. More

The entire staff from greeting to sales and financing were top notch. We could not be any happier. Everything was above and beyond service. They even came and picked up my car at my house and dropped off were top notch. We could not be any happier. Everything was above and beyond service. They even came and picked up my car at my house and dropped off a loaner vehicle! More

Honestly one of the best dealership experiences that I have had in recent years. They were accommodating and tried their absolute hardest to make a deal when I initially had hesitations due to my own igno have had in recent years. They were accommodating and tried their absolute hardest to make a deal when I initially had hesitations due to my own ignorance on how the federal tax credit for the T8 worked. After negotiating a bit more, they were able to completely pay off my trade and were willing to get rid of a handful of dealer add ons that were a bit too marked up for my liking. In the end we all agreed on an agreeable deal where both sides compromised to reach a beneficial ending. They are far from pushy and were open to very constructive negotiation. Max and Tim were an absolute blast to work with and they treated me with respect from the moment I walked through the door. Bryan in finance was very thorough and did not push anything extra into the deal but did present a handful of options that other buyers may find agreeable. Overall this was an A+ team that completely made up for a negative experience I had earlier in the year. Fantastic group of people! Look forward to many years of service at this dealership in my new S60 T8 More