Courtesy Volvo of Scottsdale

This place has misleading and unethical practices. Went in two times for a particular vehicle. From the beginning they used common auto dealer scams to try to get over on me. The advertised price online lo in two times for a particular vehicle. From the beginning they used common auto dealer scams to try to get over on me. The advertised price online looked great until they added over $4,000 in fees to the out the door price. This is known in the car industry as "packing the contract". I agreed to terms on a price on the first visit, but went home to do some more homework. I got a pre-approval through a local credit union and set up another appointment. I attempted to re-negotiate the deal in person. They told me in person that they would not budge so I left. As I get on the freeway due to a family emergency, a salesman calls me with a deal much closer to the price that I wanted PRIOR TO LEAVING. He proceeds to act as though he felt bad that I left and verbally tells me an out the door price on the phone as I am driving. We negotiated a price and I told him that we have a deal. I told him I would come back after taking care of the emergency and that I would call my credit union. The salesman then calls me back saying that someone is on their way to look at the same vehicle and asks if I would like to put a deposit down. I refused because I did not feel comfortable doing this over the phone as I was just there in person to make the deal. I call back and all of the sudden the car is sold. These guys are time wasters and don't care about customers. They only care about making profit. BUYERS BEWARE! You have been warned. More

It was nice and pleasure working with Art. Good experience with buying and trading at courtesey volvo. Definely highly recomend for anyone looking for new volvo. experience with buying and trading at courtesey volvo. Definely highly recomend for anyone looking for new volvo. More

Frank and courtesy Volvo of scottsdale did a very great job making this deal very low hassle. I would Recommend any family and friends go see Frank and the others at courtesy Volvo of scottsdale! job making this deal very low hassle. I would Recommend any family and friends go see Frank and the others at courtesy Volvo of scottsdale! More

We had a great experience at Courtesy Volvo! After researching a number of SUVs all over the valley, we found one that met our family’s needs at CV. CV offered to bring the used 2019 Suburban to our h researching a number of SUVs all over the valley, we found one that met our family’s needs at CV. CV offered to bring the used 2019 Suburban to our house for a test drive, but we had a few other test drives at other lots scheduled that day. When we showed up to CV dealership, I texted Daniel to let him know we had arrived. Although he was with another customer in his office (the dealership was crazy busy!), Art got us on our way within 5 minutes of arriving on the lot. We spent maybe 20 minutes total at the dealership, including the test drive. From there, the negotiations were very minimal and everything we needed to see and confirm was handled via videos/texts/calls from Daniel (super convenient!). We closed on the Suburban the very next day! Drew in finance was great at his job in letting us know of warranties, gap coverage, and other options available to us. Buyers should know that this is simply part of the process when financing a vehicle at any dealership. As a buyer, it’s good to have options available that are certifiable and completely up to you as to whether or not you decide to add-on to your purchase of the vehicle. From the customer service we’ve already received as first time buyers at Courtesy Volvo (we previously bought/sold a handful of vehicles in Denver), we’re very confident they’ll continue to provide excellent customer service. Simply put... family-owned Courtesy Volvo wants to ensure you’re happy with your purchase! PS - Huge kudos to Courtesy Volvo’s detailing team! While we may have purchased a used 2019 Suburban, it looks and even smells like a brand new vehicle. Gotta love that “new car smell!” More

Art was very professional and knowledgeable. Worked hard to find the right deal and made the transaction very smooth. Great experience with Scottsdale dealership. Thank you Art! to find the right deal and made the transaction very smooth. Great experience with Scottsdale dealership. Thank you Art! More

Fantastic group to work with, Frank is one of the most customer centric sales guys I've met. I look forward to future car purchases through him. customer centric sales guys I've met. I look forward to future car purchases through him. More

Everything about this dealership is amazing! Frank went above and beyond to get everything handled for us. The GM was amazing and really set the bar high for any other dealership. This place is an A+ in ou above and beyond to get everything handled for us. The GM was amazing and really set the bar high for any other dealership. This place is an A+ in our book! Thank you for helping me get my dream car! More

It was a pleasure working with Jason. He was very attentive and personable, making this experience a great one. He is certainly an invaluable asset! I can't say enough good things about him! attentive and personable, making this experience a great one. He is certainly an invaluable asset! I can't say enough good things about him! More

In this time of Covid 19, I was very impressed with the cleanliness of Courtesy Volvo of Scottsdale There was hand sanitizer on EVERY table. Social distancing was in effect. Almost every person in the deal cleanliness of Courtesy Volvo of Scottsdale There was hand sanitizer on EVERY table. Social distancing was in effect. Almost every person in the dealership was wearing a mask, I really appreciate their effort. The test drive process was great. I was able to pick were I drove, not just follow a right turn route. Left turns are part of daily life. We drove two vehicles, neither of them were the dealer brand, but our salesman Juan Paniagua was very knowledgeable about the two different brands we drove. There was absolutely NO pressure to buy. Juan has a very laid back personality, very knowledgeable, it was a pleasure having him as our salesman. Throughout the entire process he kept us informed and involved. The finance process was as painless as it could be, without the pressure of up-sale the back end items. We were given the information about warranties and insurance products, and allowed to make our an informed choice without the pressure. Juan Paniagua and Courtesy Volvo of Scottsdale exceeded our expectations. I would definitely return and recommend friends and family alike. Thank You Juan and Courtesy Volvo of Scottsdale ! More

I called about a van that I was interested in and got Mike Brady— I asked for the out the door price and he gave it to me— we drove up and met Mike, we test drove it and brought it— he made it the best c Mike Brady— I asked for the out the door price and he gave it to me— we drove up and met Mike, we test drove it and brought it— he made it the best car buying experience ever and I am old — he did the paperwork quickly and treated us like his long lost uncle— in other words he treated us like royalty—we were driving home before we knew it- on a scale of 1-10 I would give Mike a 20– really the only car buying experience that didn’t send me home with a headache well done Mike More