Courtesy Volvo of Scottsdale

Frank at Courtesy Volvo makes the transaction simple and pleasant. Drew in finance kept us informed and on track. Thanks to a great team by a repeat customer. Looking forward already for the next Volvo n pleasant. Drew in finance kept us informed and on track. Thanks to a great team by a repeat customer. Looking forward already for the next Volvo next year!! More

VOLVO XC90 BRAKE DEFECTS: We purchased a 2017 Volvo XC90 from this dealership at the end of 2017. A few weeks before our first maintenance vist at roughly 12k miles we started noticing an intense shaking wh from this dealership at the end of 2017. A few weeks before our first maintenance vist at roughly 12k miles we started noticing an intense shaking while driving on the freeway. So much so that we would pull over thinking something was broken on the vehicle. We live in Arizona so we took the vehicle to Scottsdale Volvo for maintenance. We we're told that they could find no issue in regards to the shaking but that our brakes we down to 20% life already. At 12k miles we had no brakes left. We asked them if that was normal to which they told us it depended on how we drove the vehicle. It has an "active" braking system they told us. Eventually we found out from one of the service techs that Volvo has a brake issue on the XC90. Basically if they do not use an organic (softer) pad, your brakes will sqeal like crazy. The problem is your brakes go out every year as a result of the organic pad, or twice a year if you drive alot. It's about $1100 for 4 new brake pads. We had our Volvo for a little over 2 years. About 40k miles in total on the vehicle. In that time we went through 9 rotors, and a few sets of brakes. And these we're not just worn rotors due to normal wear, they would end up being warped. One person we found online went through 2 sets of brake pads and rotors in 6 months. If you look hard enough you can find issues like this all over the internet for the XC90. Basically Volvo uses an organic brake pad to mask the real issue and then they tell you it's your braking habits and make you pay for it. But I've never heard of a vehicle that has brake pads that go out at 12k miles. And I would never consider that normal by any means. I've owned alot of vehicles but I've never had brakes go out sooner than 50k miles. It just seems bizarre that you would have to replace your brakes every year or "twice" if you drive alot. I have a truck that out weighs the XC90 by a long shot and I always get 80k miles out of those brake pads. Now, the brakes were just one issue we had. The intense shaking at high speeds was never resolved. And to my knowledge there's a few forums online for the same issue and no one has ever had any resolve. The problem was intermittent for us. You would be driving on the freeway and then all of the sudden you would feel this intense pounding like you had a cupped tire or something. We would pull over thinking something broke on the vehicle. We took it in to Scottsdale numerous times. They told us for them to fix anything we would have to duplicate the issue every time. And if we happened to duplicate the issue, they would try something and then if the issue persisted, they would require us to produce it again. With an intermitent issue, you can imagine how many times we took it in just to reproduce the issue. For us it would happen numerous times a week. We we're lucky to get it to happen on the day we took our vehicle in for the issue. We did reproduce the issue numerous times but Volvo could never figure it out. All they tried was force balancing all the wheels. They spoke to many of their engineers but never really did much. It got so bad that the car felt unsafe so we ended up getting rid of the vehicle. We lost $8k of our own money in doing so. One thing my wife and I commented on was, we never thought Volvo was this bad. We had always thought Volvo had a good name. But man, they we're so terrible. We did everything we could short of hiring an attorney. We called Orange County Volvo where we bought the vehicle to see what they would do. And all they did was try to sell us a new XC90. If I really got into the full story with all of this, my review would be pages long. And I don't normally post reviews of any kind, good or bad. But this experience has just been so terrible and we lost so much money on this vehicle. I would want to know of problems like this before making a purchase. I've never been treated like this from any manufacturer. We splurged on this vehicle with the R Design and all the extras but I have to say, this by far was the worst vehicle I have ever owned and the worst manufacturer by far. More

I Drove up from Yuma for a quick, easy car buying experience working with Art, Vince and Bryan. Will be back for the next one. experience working with Art, Vince and Bryan. Will be back for the next one. More

art was super easy to work with, very helpful, non pressure sales. The finance team was very quick and to the point. I am very happy with my experience and recommend this place highly. I will be back pressure sales. The finance team was very quick and to the point. I am very happy with my experience and recommend this place highly. I will be back More

Outstanding staff and service! The process took no time. Would recommend to anyone looking for a vehicle. Frank and Drew are true professionals! Thank you!! Would recommend to anyone looking for a vehicle. Frank and Drew are true professionals! Thank you!! More

Nick was great. Thanks so much. for having him take care of us. He knows his car inside and out, and took his time making sure we knew how to set up the electronics. Thanks Nick! We would recommend him. of us. He knows his car inside and out, and took his time making sure we knew how to set up the electronics. Thanks Nick! We would recommend him. More

We had such a good experience at Volvo we bought two! They have us a great value on our trade in. Frank really took care of us and financing was super easy! They have us a great value on our trade in. Frank really took care of us and financing was super easy! More

AMAZING experience! I was taken care of by Frank McKnight who was attentive, listened and helped me find my new vehicle! Bryan Stokes in Finance was awesome in getting everything lined up. I never felt rushe who was attentive, listened and helped me find my new vehicle! Bryan Stokes in Finance was awesome in getting everything lined up. I never felt rushed into a choice and I am LOVING my T6 Momentum! Thanks again Courtesy Volvo Scottsdale! More

Great car buying experience all around. Willing to help us into getting the car of our dreams! Frank was phenomenal with how kind and up front he was. Jeremy was amazing as well helping to get the numbers us into getting the car of our dreams! Frank was phenomenal with how kind and up front he was. Jeremy was amazing as well helping to get the numbers to work in our favor. I appreciate how to the point and professional these people were through the entire experience. I highly recommend this place just for the buying experience. More

Jason was wonderful! He was very attentive and listened to our needs and wants from the minute we walked through the door!! We were greeted with his smile, and he was eager to answer all of our questions. to our needs and wants from the minute we walked through the door!! We were greeted with his smile, and he was eager to answer all of our questions. I wish I could add more stars, as he’s a 10!!! More