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Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.4
1,190 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,190 reviews

March 08, 2021

This is a top notch crew. They were friendly and accommodating. I had an issue with a cracked taillight and was given incorrect information, but when I talked to Jud, he took care of the issue immed More

by Heidipence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Courtesy Volvo of Scottsdale responded

We are happy that Jud and the team could address your concerns and make you a happy customer! Thank you for giving Courtesy Volvo of Scottsdale your business and great review. Drive safely!

Sep 29, 2022 -

Heidipence responded

Great experience, as always. Timely. Accommodating. Very friendly.

March 03, 2021

A very disappointing experiencing! Car buying always has it's challenges, but this was by far the very worst car buying experience we've had...EVER. Think of every cliche bad thing you hear about car dealer More

by DisappointedBuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Dee
Mar 17, 2021 -

Courtesy Volvo of Scottsdale responded

This is a concerning review to read, and it certainly doesn't sound like the transparent and accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about this and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jeremy Sarnataro - General Manager - (480) 291-5107

Mar 29, 2021 -

DisappointedBuyer responded

We actually did reach out to you but you had someone else respond to us.

Apr 01, 2021 -

Courtesy Volvo of Scottsdale responded

Thank you - I apologize we were not able to touch base. Please reach me at 480-291-5107.

February 26, 2021

Great dealership. Salesmen, Mitch Gable, main reason for the purchase of my first Volvo. Manager Vince, and financial personnel quite professional and courteous. Great car! More

by RONALD Dobkin
Recommend Dealer
Yes
Employees Worked With
Dana Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Gable, Vincent Maldonado, Jeremy Martinez
Feb 26, 2021 -

Courtesy Volvo of Scottsdale responded

Hi Ronald - Thank you for taking the time to share! We appreciate your business and are happy to hear that Mitch and Vince went the extra mile to assist with your purchase. Enjoy your new vehicle, and we are wishing you many happy miles! - The Courtesy Volvo of Scottsdale team

February 25, 2021

I just bought a Volvo from Courtesy Volvo and was treated very well. Mitch, my salesperson worked closely with me to help select the right car for me. Mitch was great and followed up on some items as request More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Gable
Feb 26, 2021 -

Courtesy Volvo of Scottsdale responded

Susan - Congratulations on your new vehicle! We are so happy to hear that you had a positive experience working with Mitch and drove home from Courtesy Volvo of Scottsdale in the right car for you. Thank you for your business!

February 17, 2021

Purchased a new Volvo 10/28/2020. Charges for items we did not want or receive were included in financing and still waiting for refund! More

by lageg
Customer Service
Recommend Dealer
No
Employees Worked With
Valerie Solis, Dana Miller, Tim Raspiller
Mar 03, 2021 -

Courtesy Volvo of Scottsdale responded

I sincerely apologize for the lack of effective follow-up communication on our end here. I would certainly like to speak with you directly and ensure we get this all sorted out for you. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Dana Miller - Finance Director - 4805272907

February 17, 2021

Had my car serviced here a few times. Services varied from oil changes to some warranty covered repairs. Ultimately, had a very positive experience. I have been working with Jud every time I come in. He More

by Alex K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Courtesy Volvo of Scottsdale responded

Alex - Thank you very much for your repeat business! We are happy to hear that you can depend on Jud to keep your Volvo S90 running smoothly and safely. Our team at Courtesy Volvo of Scottsdale looks forward to seeing you down the road.

February 16, 2021

A very pleasant experience with Frank & Courtesy. Attentive, receptive and professional. So far, so good. We are please with the purchase and response to follow up. More

by freddy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight
Feb 16, 2021 -

Courtesy Volvo of Scottsdale responded

Freddy, thank you for the review! We are grateful that we got the opportunity to assist you here at Courtesy Volvo of Scottsdale, and we will certainly let Frank know that you appreciate his help. If you ever need anything else, don't hesitate to give us a call or come back and see us again!

February 14, 2021

This was a Wonderful, Stress free experience and transaction. Frank and the staff was courteous and professional, the dealership is clean and welcoming..... Thank you More

by Mr.atowns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank McKnight
Feb 15, 2021 -

Courtesy Volvo of Scottsdale responded

Thank you for trusting Frank and the team with your business! We are thrilled that you had such a positive experience here at Courtesy Volvo of Scottsdale. Safe travels in your new car!

February 03, 2021

I went in looking for a specific car, they had 4 of them. I was encouraged to compare them. I finally decided on one. Frank took his time and was extremely helpful. I ended up buying the car here. Thanks More

by jablett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight, Drew Luis
Feb 03, 2021 -

Courtesy Volvo of Scottsdale responded

Thank you for taking the time to share! We are very proud to have Frank on our team and hearing that he went the extra mile to assist with your vehicle made our day. Drive safely in your new vehicle, and we hope to see you again at Courtesy Volvo of Scottsdale!

January 30, 2021

Excellent service and friendly and helpful staff. Art and Brian assisted in making my car purchase smooth and stress free! I would definitely recommend this dealership. We live far away, so I was nervous More

by carolb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Scharff, Bryan Stokes
Feb 01, 2021 -

Courtesy Volvo of Scottsdale responded

Thank you for taking the time to leave us a review! Art and Brian are both excellent members of our team at Courtesy Volvo of Scottsdale, and we will be sure to let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased Chevy Equinox LTZ!

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