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Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.4
1,190 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,190 reviews

December 30, 2017

Used car buy Ed was fantastic to work with. Very courteous and thorough. I came from San Diego to purchase the car and he even came and picked me up to take me to More

by Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Himes
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Car, Thank you for the great review. I was thrilled to read that Ed Himes made you car buying process pleasant and convenient. We will work hard in the future to earn your 5-star rating on pricing. We look forward to helping you with any next car purchases. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 27, 2017

Great Service Consultant Jud White is the most honest consultant we've had in 40 years of owning cars. We followed him from a previous dealership (even though it is a bit far More

by B Yates
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

B Yates, Thank you for the kind words. I was glad to read that you found Jud White again at our Courtesy dealership and that we lived up to your expectations. He and I are both grateful for your loyalty to him and the VOLVO brand. We greatly appreciate the recommendations and look forward to helping you and your friends and family with any future service needs. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 27, 2017

Outstanding service consultant My wife and I have been taking our vehicles to Judd for many years. He is honest and forthright when it comes to what is wrong and always gives us opt More

by markc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

markc, Thank you for the excellent review of the service team. I was elated to read that Jud White has earned your trust and loyalty, he and I are both grateful for it. We greatly appreciate the recommendations and look forward to helping you and your friends and family with any future service needs. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 23, 2017

First time at Dealership I am a Volvo fan and used to go to Volvo Tempe for service until they moved to a new location in a Gilbert. There was never any question I would be go More

by pappyspa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Donald Harvey, Thank you for taking the time to leave this excellent review. I was pleased to read that you found Jud White again at our Courtesy dealership and that we have lived up to your expectations. Thank you for the compliments on the design and layout, we work hard to make things pleasurable and open for our customers. We look forward to your next service visit and seeing the rest of your VOLVOs in the bay. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 23, 2017

Good service over location anytime. I had originally had my XC70 serviced at the Gilbert location. I had a battery replaced under warranty but 4 weeks later my car had problems starting More

by robapharm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

robapharm, Thank you for the great review. I was thrilled to read that Jud White and the service team have earned your trust and loyalty in servicing your VOLVO XC70. We look forward to assisting you the next time we see you in the service bay. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 18, 2017

Car purchase experience Daniel was very responsive to my inquiry and contacted me quickly to discuss purchasing details. I live fairly far from the dealership so most communi More

by Maj2288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hickey , Daniel Morgan, Steve Trapasso
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Maj2288, Thank you for taking the time to leave this glowing review of the Courtesy sales team. I was elated to read that Daniel Morgan was diligent and knowledgeable with you to help you feel comfortable during the car buying process. Congratulations on getting in the car that met all your wishes and needs, I am glad we could be a part of it. We look forward to assisting you with a next car purchase or any service needs you may have. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 08, 2017

Jud White - Service - Perfect Score Jud White is the most trustworthy person I have met in business, not just the car business. Our family has had two S80s, an XC90 and an XC60. Jud has More

by Mike in Phoenix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

Mike in Phoenix, Thank you for the glowing review. I was glad to read that you found Jud White again at our Courtesy dealership and that we lived up to your expectations. He and I both greatly appreciate your loyalty to him and the VOLVO brand. We look forward to the next time we see you in the service bay, or in the sales showroom for a next VOLVO purchase. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 08, 2017

Courtesy and Jud White did excellent work My recent service at Courtesy was excellent. A free alignment check was followed by a well reasoned service recommended by Jud which solved car proble More

by rtmsaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

rtmsaz, Thank you for the kind words. I was thrilled to read that Jud White and the service team made your service experience pleasurable and easy. We look forward to the next time we see you in the service bay. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

December 07, 2017

They tried to sell me unnecessary repairs Came in with a small concern and needing service done. Was provided with a huge estimate of things that need to be done. Several weeks later I remem More

by Dsd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jud White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2017 -

Courtesy Volvo of Scottsdale responded

Courtesy Volvo has reached out to Dsd, unfortunately we have not heard from this customer to resolve his issues. This was our message to Dsd. Dsd, My name is Armand Slason service manager with Courtesy Volvo, following up on your DealerRater review. We appreciate your feedback about your experience, , and just as we are glad that you let us know something has gone wrong, we also rely on you to help let people know that we have made things right. I can assure you, recommending things that are not needed is not the Courtesy Way or Judd's way. You can see by the other reviews he is highly recommended as is Courtesy Volvo. I would like to investigate this further and address this matter but I need more information to continue, name and vehicle. I have spoke with Jud and reviewed all our past experiences and cant come up with an incident like this. I would appreciate an opportunity to address this and earn your business. I can be reached at aslason@courtesyautomotivegroup.com, 480-291-5123 . Thank you for the review. Armand Slason

December 07, 2017

Impeccable service and knowledge Jud has been my service advisor for many years; I won’t take my car to anyone else. Friendly, thorough, and informative. I’ll take my car in and when More

by V4life_82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Courtesy Volvo of Scottsdale responded

V4life_82, Thank you for the great review of the Courtesy service team. I was pleased to read that you have found Jud White again at our dealership and that we have lived up to your expectations. He and I both appreciate your loyalty to him and the VOLVO brand. We look forward to the next time we may assist you in the service bay or sales showroom. Regards Jason Church General Manager Courtesy Volvo of Scottsdale

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