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Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.4
1,190 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,190 reviews

September 08, 2021

Frank has been working with me for over a month to get me the best car and best deal. He was very responsive and quick with answers More

by shant.janesian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank McKnight
Sep 08, 2021 -

Courtesy Volvo of Scottsdale responded

We are delighted that Frank has gone the extra mile to get you into the right car! Thank you for choosing Courtesy Volvo of Scottsdale and for sharing your five-star review. We wish you safe and happy travels ahead!

September 05, 2021

The salesman was awesome but my three terrible experiences in their service department gives this dealership a negative 50 stars. I will never return to this dealership. They damaged my rim and di More

by Rewards2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jud White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager
Sep 20, 2021 -

Courtesy Volvo of Scottsdale responded

We set a higher standard for our valued customers than what you have described and I apologize that you didn't have a better experience with us. I understand your frustration. I will share your comments internally to ensure we are continuing to go above and beyond for each guest, but if you'd like to discuss this on the phone, I also welcome the chance to have a conversation. Thank you, John O'Connor - Service Manager - 602-325-3155

September 04, 2021

Great communication and frank was very helpful and informative. Great experience. After purchase frank showed me all the bells and whistles in my new vehicle. Will definitely recommend to friends and More

by DM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight
Sep 07, 2021 -

Courtesy Volvo of Scottsdale responded

Your recommendation and positive feedback mean the world to us! Thank you for choosing Courtesy Volvo of Scottsdale - we hope your new ride provides many safe and happy miles! Best regards, Vince Maldonado - Sales Manager - 480-291-5324

September 03, 2021

Frank McKnight was very patient and helpful. Took the time to help me get the best deal on an incredible Buick. Ask for Frank for a great deal. More

by taztrend
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight, Vincent Maldonado
Sep 06, 2021 -

Courtesy Volvo of Scottsdale responded

We are grateful for your kind feedback! We will certainly let Frank know you appreciated all of the help. Enjoy your new Buick. Have a great day! Jeremy Sarnataro - General Manager - (480) 291-5107

August 16, 2021

Frank McKnight is most professional n considerate salesperson I've met in all my decades. Above n beyond. I probably bought least expensive vehicle at Courtesy and I was treated before n after sale More

by zero-mb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight, Drew Luis
Aug 17, 2021 -

Courtesy Volvo of Scottsdale responded

Thank you for posting about your experience with Frank. We're happy to hear that he walked you through the purchase of your vehicle. On behalf of all of us at Courtesy Volvo of Scottsdale, safe travels!

August 06, 2021

Frank was very knowledgeable on the products and a joy to work with. Displayed extreme patience when it came to helping me with the apps and and the tutorial on how the vehicle operates. We have purchas More

by rdrake7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank McKnight
Aug 08, 2021 -

Courtesy Volvo of Scottsdale responded

We're so glad we could set a new standard in your vehicle-buying experience! Thank you for trusting Courtesy Volvo of Scottsdale with your business and leaving us such a kind review - and safe travels in your new ride! Best, Tim Raspiller - Sales Manager - (480) 291-5117

August 03, 2021

I’m very impressed by the quality, not only from your cars but your people. Frank took all the time we needed and more. He was patient and knowledgeable. I will refer you to all my friends. I had never More

by pepa0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight, Vincent Maldonado
Aug 03, 2021 -

Courtesy Volvo of Scottsdale responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Frank and the Courtesy Volvo of Scottsdale team. Drive safely in your new vehicle, and we hope to see you again down the road! Jeremy Sarnataro - General Manager - (480) 291-5107

July 31, 2021

On multiple occasions this place has absolutely failed us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in More

by ajdonnelly13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Hise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karina Reagan, Tim Raspiller, Max Chiandet, Cindy Brown
Sep 07, 2021 -

Courtesy Volvo of Scottsdale responded

This review was concerning to read. We strive to deliver our customers the most pleasant and straightforward buying experience possible, and it sounds like we missed the mark. I will make a note of the concerns you've raised so we can evaluate and improve our practices moving forward, but I'd also like to apologize for the inconvenience this situation has caused. While I understand you are upset, I'd love to have a conversation about this. Please give me a call, if you are willing - I will look for your contact details in the meantime. Best, Tim Raspiller - Sales Manager - (480) 291-5117

July 15, 2021

That was the best and easiest car buying experience I’ve ever had. Frank is no nonsense and no games. Every dealership needs about 30 Frank’s on their staff. Seriously. What a guy. More

by suenai.m.duncan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank McKnight
Jul 16, 2021 -

Courtesy Volvo of Scottsdale responded

Suenai - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with the Courtesy Volvo of Scottsdale team. Drive safely in your new vehicle, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

July 02, 2021

We are very excited about the Volvo XC90 Inscription we purchased at the Courtesy Volvo of Scottsdale dealership. Thank you for the help every one. More

by Rachelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Reagan, Frank McKnight, Drew Luis
Jul 02, 2021 -

Courtesy Volvo of Scottsdale responded

Rachelle, thank you for the review! It was our pleasure to assist you here at Courtesy Volvo of Scottsdale, and we hope that you continue to enjoy your Volvo XC90! Jeremy Sarnataro - General Manager - (480) 291-5107

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