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Courtesy Volvo of Scottsdale

Scottsdale, AZ

4.4
1,190 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,190 reviews

November 20, 2021

I have purchased/lsd 3 cars with this dealership. They are always great to work with up front, however this last car purchase will be my very last car purchase. Salesperson Jason, was incorrect about amen More

by Prove35
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason H was in sales when I worked with him., John O'Connor
Dec 06, 2021 -

Courtesy Volvo of Scottsdale responded

I can understand why you're frustrated, and I'm very sorry for the trouble you've had with your recent purchase. This experience certainly doesn't reflect our goals to provide attentive and efficient care. It's hard to hear we haven't met your expectations, and I will discuss this review with the appropriate personnel so we can elevate our guest's future visits. I think it would be best if we spoke about your review. I don't have your name, so I will be unable to look you up in our system. Please consider contacting me at your earliest convenience. Thank you, Jeremy Sarnataro - General Manager - (480) 291-5107

November 11, 2021

This dealership is the worse dealer i have ever dealt with. Their sales people lies to you to get the sale, then after that they do not want to talk to you. When you call in for a problem, they ignore yo More

by gmacyn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Condie, Bucky Bethancourt, Cindy Brown
October 30, 2021

Today was an extremely disappointing interaction for several reasons. The largest one being the inconsistency of advertised price. More

by mh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Kendricks
Nov 18, 2021 -

Courtesy Volvo of Scottsdale responded

I'm sorry to hear that you're disappointed in your experience with us. Providing our guests with consistent and upfront pricing is always our goal, and if there was a discrepancy, I apologize. This feedback is appreciated, and we will review our advertised prices to be sure they are correct. If there is anything more I can do for you, or if you care to provide more detail, please reach out to me directly. Thank you, Tim Raspiller - Sales Manager - (480) 291-5117

October 29, 2021

Even though I live 2 hours away, Frank and Courtesy Volvo did everything online and Frank delivered my new car. I highly recommend Frank. More

by lmari32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight, Vincent Maldonado
Oct 29, 2021 -

Courtesy Volvo of Scottsdale responded

Thanks for taking the time to leave Courtesy Volvo of Scottsdale this great review. We're pleased that Frank worked hard to ensure that your purchase experience was an excellent one. Best, Jeremy Sarnataro - General Manager - (480) 291-5107

October 14, 2021

Needing a lower height car than my expedition after Needing a lower height car than my expedition after having had spine surgery. My sister-in-law drove me thru all the auto parks in town. Almost read More

by ftorba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight
Oct 14, 2021 -

Courtesy Volvo of Scottsdale responded

What a wonderful review! We're so glad that your long search for the perfect vehicle led you to Courtesy Volvo of Scottsdale. It's outstanding that you had the chance to work with Frank and that he genuinely went the extra mile to ensure that you got a vehicle that would suit all your needs. We're lucky to have someone so patient and knowledgeable on our team, and it's great that you were able to experience his above and beyond service firsthand. Many thanks for leaving us such a positive review, and we hope you continue to love every mile in your new car! Jeremy Sarnataro - General Manager - (480) 291-5107

Oct 14, 2021 -

ftorba responded

Everything I said was true ! My husband is in a wheelchair and me just having had surgery. I needed a caregiver who was wonderful. We explained everything to Frank and he couldn’t be more understanding or helpful.

Oct 19, 2022 -

ftorba responded

All true

October 13, 2021

I’ve been coming to this dealership to service my XC90 for over four years now. They used to be great. That’s not the case anymore. They have turned over a number of their staff (including their service More

by Ron B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy Sarnataro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John O'Connor
October 07, 2021

Frank and Vincent worked with me to get my Honda Odyssey. Go see them for an excellent deal. More

by dallas.jamie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight, Vincent Maldonado
Oct 08, 2021 -

Courtesy Volvo of Scottsdale responded

Congratulations on your new Honda Odyssey! We are so happy to hear Frank and Vincent were able to send you home in a car that is right for you. Thank you for choosing Courtesy Volvo of Scottsdale and we wish you the best in your new ride!

October 01, 2021

this was the best car buying experience i’ve ever had. every question i had was answered and i didn’t feel rushed into a purchase at any point. the carfax and warranty was available to me while looking at More

by hgracetiffany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight, Drew Luis, Tyler Wierzgacz
Oct 04, 2021 -

Courtesy Volvo of Scottsdale responded

Grace, it's terrific to hear that our transparent and informative care made your purchase so seamless. We're glad you're so satisfied with your experience at Courtesy Volvo of Scottsdale and hope your new vehicle is everything you imagined and more! - Jeremy Sarnataro - General Manager - (480) 291-5107

September 29, 2021

My husband, Steve, and I purchased our third Volvo from Frank McKnight this weekend. Frank is a pleasure to work with and very knowledgeable about Volvos. He always remembers us when we call and is ver More

by Gretchen Folson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight
Sep 30, 2021 -

Courtesy Volvo of Scottsdale responded

Gretchen, thank you for the great review! We appreciate your support and are thrilled to hear that you and your husband had such a successful purchase experience working with Frank. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Courtesy Volvo of Scottsdale!

September 25, 2021

I made an appointment with Frank McKnight for my daughters first car. His manager Vincent worked hard to get me a great deal. They were a pleasure to work with. More

by taztrend
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank McKnight, Vincent Maldonado
Sep 27, 2021 -

Courtesy Volvo of Scottsdale responded

Thank you for sharing and for trusting the Courtesy Volvo of Scottsdale team to get you a great deal on your daughter's first car! We hope it serves her for years to come. Safe travels! Best, Tim Raspiller - Sales Manager - (480) 291-5117

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