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Courtesy Volvo of Scottsdale

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.4
1,190 Reviews
The Courtesy automotive brand has been serving Phoenix customers since 1955. Courtesy Automotive in addition has a Chevrolet store in San Diego and a Chrysler Dodge Jeep Ram store in San Juan Capistrano in CA. This will be the first new store in Phoenix since 1955. Courtesy Automotive started in 1955 with the family member Ed Fitzgerald. Not long after that, William Gruwell joined the family and the business, and today leads the organization as President of Courtesy Automotive. He is joined by his two sons, Mark Gruwell, General Manager of Courtesy San Diego, Scott Gruwell General Manager of Courtesy Chevrolet in Phoenix and his son in law, Jason Church, who is the General Manager of the new Courtesy VOLVO of Scottsdale. The Courtesy family has three generations of ownership and is excited to add the VOLVO brand to the Courtesy Group. With the amazing line up of new VOLVO products, and the Courtesy reputation of looking after our customers, we look forward to serving the Valley's VOLVO customers. Construction started in January, 2017 and with a completed store ready to open in August 2017. The family is excited to offer a full line up of new VOLVO cars and SUVs serving the Scottsdale, Phoenix and Paradise Valley areas at first. Courtesy VOLVO of Scottsdale will offer a complete line up of Certified Used VOLVOs, as we have a heritage of supporting and promoting the benefits of a strong Certified program to our customers.
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4001 N 89th St

Scottsdale, AZ

85251

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Showing 1,190 reviews

October 09, 2024

You don't seem to value your customer's time. We spend way too much time doing nothing. Other than that, it was fine. More

by Dwebb
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaz
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Oct 09, 2024 -

Courtesy Volvo of Scottsdale responded

Dwebb, thank you for your feedback. We apologize for any inconvenience and appreciate your patience during the visit to Courtesy Volvo of Scottsdale. We'll work on improving our efficiency to better serve you next time! Jeremy Sarnataro - General Manager - (480) 291-5107

October 01, 2024

Classic bait and switch by Mr Hise I explained I did not want all the ridiculous warranties. He understood but not happy. Must have screwed up his end of the month kickbacks. Signed on a pad. Got my paper More

by bwcarlson54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Hise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Courtesy Volvo of Scottsdale responded

We apologize for the frustration and inconvenience you've experienced. This situation certainly doesn't reflect our standards of transparency and customer care. We would like to address this issue directly with you, so please reach out at your earliest convenience. Thank you, Dana Miller - General Sales Manager - 4805272907

August 27, 2024

Always good service, great customer service. I feel like I’m respected and appreciate the no pressure approach More

by emarotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Courtesy Volvo of Scottsdale responded

We're delighted to hear you felt respected and enjoyed the no-pressure approach at Courtesy Volvo of Scottsdale. Thanks for sharing your positive experience with us! - Jeremy Sarnataro - General Manager - (480) 291-5107

April 19, 2024

Outstanding service and support. Even though I had a Mexican registered car with a unique problem, Terry and the rest at courtesey Volvo were first class. Took the car in at closin More

by Hossdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Dobbins - Service advisor 5*
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Apr 19, 2024 -

Courtesy Volvo of Scottsdale responded

We're delighted to know that Terry and the rest of our team at Courtesy Volvo of Scottsdale were able to provide you with first-class service. We always aim for quick diagnoses and clear communication throughout the process. Thanks for your review!

March 28, 2024

They do a great job and Jud is awesome to work with. I’m very happy with Courtesy Volvo. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Courtesy Volvo of Scottsdale responded

Jesse, thanks so much for sharing your five-star experience with Jud at Courtesy Volvo of Scottsdale! We look forward to assisting you again in the future.

February 18, 2024

Excellent service, nice waiting area, great hours and days! I was delighted they were able to give me an appointment that fit my schedule perfectly. Thanks to Mr Rangel for his help. More

by Mtheart68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ventura Rangel
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Feb 19, 2024 -

Courtesy Volvo of Scottsdale responded

We're glad to know that our service and scheduling flexibility at Courtesy Volvo of Scottsdale met your needs! We'll pass along your thanks to Mr. Rangel. Appreciate the review! Jeremy Sarnataro - General Manager - (480) 291-5107

February 17, 2024

Excellent service! Professional and friendly staff. My experiences have always been exceptional with both service and sales! More

by riz2554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ventura Rengal
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Feb 19, 2024 -

Courtesy Volvo of Scottsdale responded

We're delighted to know that you've had consistently exceptional experiences with our service and sales teams at Courtesy Volvo of Scottsdale. Thanks for the positive review! Jeremy Sarnataro - General Manager - (480) 291-5107

December 21, 2023

We were very pleased with our service and the quality of our loaner, service manager was very good More

by emarotta 01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jud White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Courtesy Volvo of Scottsdale responded

Thank you for your kind words regarding our service and quality! We appreciate your positive feedback here at Courtesy Volvo of Scottsdale. Have a great rest of your day, Jeremy Sarnataro General Manager (480) 291-5107

November 21, 2023

I love this dealership. Rick is my Service Advisor and he is Amazing. The Service is excellent and completed in a timely manner. I recommend them for any of your service ne More

by dorothyiknight
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kazanjian
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Nov 22, 2023 -

Courtesy Volvo of Scottsdale responded

Dorothy, it's delightful to know you can count on Rick and the team at Courtesy Volvo of Scottsdale to keep your car running smoothly. We appreciate your recommendation and look forward to serving you for miles to come! Thanks for your support, Jeremy Sarnataro - General Manager - (480) 291-5107

November 08, 2023

I recently purchased a 2021 Volkswagen Golf Gti from Martin Esparza and it was one of if not the best experiences I had buying a car. He is an awesome salesman and all around great guy who did whatever More

by Chris McQueary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Esparza
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Nov 09, 2023 -

Courtesy Volvo of Scottsdale responded

Chris, it's fantastic to know that Martin and Sam provided you with such a memorable car buying experience at Courtesy Volvo of Scottsdale. We appreciate your kind words! Enjoy your 2021 Volkswagen Golf GTI!

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