Courtesy Subaru

Poor sales follow through and service Do not return calls or put any effort into making a sale happen. Disappointed. Will not be buying a car from this dealer in the future. Do not return calls or put any effort into making a sale happen. Disappointed. Will not be buying a car from this dealer in the future. More

Engine Rebuilt, Died less than 500 miles later Even 1 star is generous for this dealership. I've had wonderful experiences at other Subaru dealers. I broke down while on a road trip, they rebuilt Even 1 star is generous for this dealership. I've had wonderful experiences at other Subaru dealers. I broke down while on a road trip, they rebuilt my engine and I got less than 500 miles before the engine completely blew. They absolutely would not work with me on the bill and handled it extremely poorly (lying and not returning calls). More

Great place to deal with! Just got the best deal in my 50 years of driving from Courtesy Subaru! The salesman was great to work with, after finding the vehicle on line, from 40 Just got the best deal in my 50 years of driving from Courtesy Subaru! The salesman was great to work with, after finding the vehicle on line, from 400 miles away in Colorado. These guys were great, and special kudos to Steve in sales, for all his assistance. Nice guy! I would not hesitate to deal with Courtesy if I was looking for a car or truck.. More

Dishonesty not Courtesy I saw nice looking 2010 Subaru Forester 2.5x Special edition come in the inventory at $13995 w/ about 40000 miles . A nice car to say the least. List I saw nice looking 2010 Subaru Forester 2.5x Special edition come in the inventory at $13995 w/ about 40000 miles . A nice car to say the least. Listed on Carguru and many other sites. "Cole", the sales rep I was directed to via phone stated he would get me pictures as they placed a stock photo. Text me in 15 min with pics. About 50 min later, I call back. I'm told the car is not in the Dealership it is in Texas awaiting the return of the owner as they are snow birds. They are trading the SUV off for a new Subie. They will be on Saturday. I told him I would like to look at it and motivated & would likely come over today to see if I will fit in it. I explained I did not want to miss an opportunity at this car as my last dealings with "Courtesy ", I was undercut by a sales rep whom the sold car I had him set aside & was waiting till my bank check was transferred. They sold that Outback within 1/2 hr of my leaving the dealership. They never called me.. I called them that Monday and was told they sold it. BURNED ME HOT! I bought a car in Jackson Hole instead as they had car in the year I was going to buy in Rapid City. We were borrowing cars since my previous was totaled by a deer. He said he understood would not let that happen again. Since the car was not here and in TX he would call me when it arrived. I thanked him and then used my day off the next day to come see other Foresters to check fit. So we arrive 12.14.2016 We find Cole and look at another 2010 and like the fit. We go and we talk about the previous issue. I have limited time to come over and have travel 70 miles one way, weather issue with coming winter storm, etc.. He becomes pushy about money. He tries to get me to push numbers. I told him I want to see the car and he then tells me, I can put down a deposit on the car. (Putting a deposit on car they don't have. ) NO , I tell him go ahead run the numbers and see what we come up with. Trade in what's owed etc.. (The dealership franchise owner is walking back and forth behind us. ) I know that when he began pushing me to buy the car now and get a deposit I was getting fired up, he kept saying well if someone comes in Saturday after it's here and they have money they will buy it. (They dont even have the car) He comes back with number. Not obscene. But, low and behold says the owner lives in Rapid City is in town and works at the local hospital. It has some slight hail damage. She was waiting for the Subaru she is trading for to be accessorized and will be in Saturday. 1. You lied about the ownership (Old Snowbirds vs working gal) 2. You lied about condition. ( hail damaged)! 3. You don't even have the car, she is driving her car around racking miles. Meanwhile Carfax and others say you have the car and title. 4. You attempt to bully me in leaving a deposit so I won't lose out on opportunity to see the car. ( I don't take threats and you got that in my tone of voice). 5. It is illegal in SD to sell cars you have no ownership of, also lets see about false advertising. Apparently it is common practice in Courtesy Subaru as based on others on Google reviews and experiences, that they will sell right from underneath a buyer despite any paperwork. They are very deceitful in sales from Top manager to floor. I hold both "Cole" and his Bosses accountable for lying, decietful, underhanded, sneaky sales. IF YOU DO NOT HAVE THE CAR YOU SHOULD NOT BE SELLING IT -that would have saved your reputation. DISHONESTY -- NOT COURTESY should be your business name. I called the Owner and she was polite and only apologetic. I told her the situation. She agrees that it should not be for sale if they dont have the car. She says it should be that way. But, she reaffirmed her staff by stating that we won't hold a car without deposit. I again reiterated that you can't place deposit on something you don't have. I told her the dishonesty of ownership, condition, and the bullying tactics are inexcusable and due to this I will not bring my Subie back to their business for repairs, service, nor recalls. I will drive elsewhere and do my business elsewhere. I told her that Travis in service is always awesome and vehicle service has always been honest. I am bit concerned the lying will go down to service and therefore we are done. She said she wishes for us be a part of the Subaru family in Rapid, I said I as well, but this was it. She made no attempt to remedy the situation. Do the right thing!! Fix your business model, because of one customer is unhappy/ angry, etc .. They will tell 20 of their friends and now with social media this is world wide. I love Subarus. I hate the way Courtesy Subaru treats clients and potential clients. You will have effectively lost at this point my future cash money for service, repairs, or new/ used purchase. Honesty is always the best policy! Shame on you. More

Parts Advisor Lance Just purchased a 2008 Tribeca. Stopped in for a new key. Lance took great care of me and took the time to learn more about my needs. By the time I wa Just purchased a 2008 Tribeca. Stopped in for a new key. Lance took great care of me and took the time to learn more about my needs. By the time I was done, I knew this young man would take care of me if I have any additional needs. Great person to deal with...this kid confirmed for me I will continue doing business at Courtesy Subaru. Thank you Lance! More

Rebuilt Engine, Dead Subaru less than 500 miles and 24 hours I blew my head gasket just outside of Rapid City, SD. Courtesy Subaru advised replacing the head gasket, and also replacing nearly everything else in I blew my head gasket just outside of Rapid City, SD. Courtesy Subaru advised replacing the head gasket, and also replacing nearly everything else in the engine. I expected my beloved Subaru to go over 200,000 miles after all this work! However, less than 24 hours after picking up the car, and less than 500 miles, the engine overheated in Montana. I was deeply disappointed and stranded with my 5 year old son. Courtesy Subaru took no responsibility and would not negotiate with me on the $3,000+ repair bill, and on top of it was extremely unresponsive in even returning calls. If you can't trust a Subaru Dealership to repair your Subaru, who can you trust? More

First time I am a first time Subaru owner and very happy with my purchase. Stuart was very thorough pointing out all the great features. Love the great gas mile I am a first time Subaru owner and very happy with my purchase. Stuart was very thorough pointing out all the great features. Love the great gas mileage without giving up performance. More

Sami S. The whole purchasing experience at Courtesy Subaru was pretty good from beginning to end. Cole found the car I wanted, he was very knowledgeable on th The whole purchasing experience at Courtesy Subaru was pretty good from beginning to end. Cole found the car I wanted, he was very knowledgeable on the product he was selling. More

Most pleasant car-buying experience I've had! I came in to trade in my old Subaru for something with better gas mileage. Even though they new I was not committed to buying another Subaru, they di I came in to trade in my old Subaru for something with better gas mileage. Even though they new I was not committed to buying another Subaru, they did everything possible to get me the right car for me. I immediately got a more than fair price for my trade-in and decent price for my new (used) car, and it made the whole experience much more enjoyable. They even went so far as to recover the backseat headrests from the previous owners after I had purchased the vehicle. Thank you so much for the pleasant experience! Especially to Steve Borchert for being a great salesman! More

Be careful when you trade in a vehicle with them We traded in a 2009 Ford F-150 and after sending numerous pictures we got a fair price for our trade. We found a 2013 Subaru Legacy we liked and work We traded in a 2009 Ford F-150 and after sending numerous pictures we got a fair price for our trade. We found a 2013 Subaru Legacy we liked and worked out a deal and got our new car. Afterwords however, we received multiple calls asking if we had the old tires for our truck which we did. We were then asked to drive the 2 hours to Rapid to bring them which we did. Our old vehicle still had the old tires on it, they wouldn't fit in our vehicle. The staff treated us rudely and were disrespectful to us after we went out of our way to bring them our old tires. We finally did get the new tires in our vehicle and left the dealership unhappy. The next day I received another call asking if I had another set of tires for the truck I had traded in. Very unprofessional and I would find a different dealership to purchase from in the future. We love the car we got, but the experience was something I wouldn't want any one else to go through. More