Courtesy Palm Harbor Honda
Palm Harbor, FL
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My experience with this dealership was excellent - starting with the prompt return call from Jamie shorly after my internet request. I had an appointment set for the following morning to view the car starting with the prompt return call from Jamie shorly after my internet request. I had an appointment set for the following morning to view the car I had selected. He was very informative - having all the highlights of the vehicle I was interested in. Upon arriving to the dealership, the entire staff was friendly and helpful. Since it was raining that morning, they pulled the vehicle under cover for me to inspect thoroughly...Don went through the entire vehicle before I ever got behind the wheel - opened every door, under the hood, showed me all the features of the vehicle and exceeded my expectations of someone trying to sell me a car. After our test drive (during which time Don explained the attributes of the car) we returned to the painless task of the paperwork. Once that was completed, Ron took over the signing portion - which can never be short with the myriad of lines to sign upon - but Ron made the experience less daunting. His sense of humor and full explanation of each step was refreshing to say the least. Though I had been pre-approved through USAA, there was an issue with the website and we couldn't get the needed documents to print. Ron went the extra mile, calling my lender and speaking with customer service (with me in the room) to try to work it out. Finally deciding that a faxed verification was sufficient to get me out the door until the website was functioning. Throughout the process, Jamie and Don checked back often on my progress. They even switched over my tag (along with my Rays plate surround) and helped me get all personal items out of my trade-in. Having never owned a Honda, I can tell you that my experience with Coutesy Palm Harbor Honda and the education I received on this make of vehicle, I will be very inclined to purchase Honda again from them specifically. I will also share my great experience with my friends and family. Kudos to Courtesy Palm Harbor Honda for putting customer satisfaction and service first. It was a feel good experience to say the least! More
They gave me the deal I ask for. The trade in value was good. Found the car I requested within a very reasonable time. Very friendly staff from the salespersons, manager & finance manager. Car was in excel good. Found the car I requested within a very reasonable time. Very friendly staff from the salespersons, manager & finance manager. Car was in excellent condition and ready to go when I got there. The only hitch was I thought I was eligible for the .9% interest rate, but found out that expired on 4/30/2011. I made the deal on 5/1 and took delivery on 5/5. I was still happy with the 2.9% rate. More
My wife and I still can't get over how easy and pleasant this car buying experience was. Over our lifetime we've probably purchased a dozen or so cars and have come to expect a certain level of shady behav this car buying experience was. Over our lifetime we've probably purchased a dozen or so cars and have come to expect a certain level of shady behavior from car salespeople and finance managers. That was absolutely not the case here. Ty delivered on what he promised - gave us a great deal and made the process easy. I will definately be recommending this Courtesy Palm Harbor Honda to everyone I know. More
Tim was very professional and helpful. Our last car was from here as well, so we are fond of working with Palm Harbor Honda. We didn't come in expecting to trade in our current Honda that day, but they eas from here as well, so we are fond of working with Palm Harbor Honda. We didn't come in expecting to trade in our current Honda that day, but they easily accommodated our needs and we walked out with a new car without any regrets (a great price too). More
I have bought several cars from here over the last few years and I have always gotten good service. Apparently there have been some new management changes and the pressure is really high. After spending t years and I have always gotten good service. Apparently there have been some new management changes and the pressure is really high. After spending time with a salesperson who knew nothing about the SUV's, I got "introduced" to an manager. Then it got even worse. You know those kinds of slick guys who always answer everything with a question? Yeah. I had heard good things but this place has gone downhill with rude, nasty managers. I won't be back. More
Justin is far and away the most courteous and agreeable sales professional we have ever dealt with! Highly recommended! My wife and we very clear with Justin up front that we were 'just looking'. Justin to sales professional we have ever dealt with! Highly recommended! My wife and we very clear with Justin up front that we were 'just looking'. Justin took the time to show us 3 honda models to help us make our choice. More