Courtesy Palm Harbor Honda
Palm Harbor, FL
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Easy Car buying experience I had am easy time looking for a new car. Boris was very knowledgeable about the car and all it's features, worked with me to find one in a color I lo I had am easy time looking for a new car. Boris was very knowledgeable about the car and all it's features, worked with me to find one in a color I love, didn't bug me while I was making up my mind. Some other dealers called and called my house pressuring me to make a decision. I love my new car and it was just what I was looking for! Boris was great when I picked up the car too and explained all the forms I had to fill out and helped set up all the options on the Honda Link system and various things like lights, locks, etc. options. He was willing to spend more time with me- but I had to be some where so he offered to help me later if I had any questions. More
Great service Service rep was pleasant and knowledgeable. Amenities were there Service was done well and the car was washed Price was right Nice atmosphere and Service rep was pleasant and knowledgeable. Amenities were there Service was done well and the car was washed Price was right Nice atmosphere and friendly people. More
Palm Harbor Honda For many years I owned Mazdas and enjoyed the autos but most of all enjoyed the care of the service department of the dealership when I visited. That For many years I owned Mazdas and enjoyed the autos but most of all enjoyed the care of the service department of the dealership when I visited. That all changed when the dealership in Clearwater closed and was subsequently taken over by another dealership. On several occasions the service team, at the new location, recommened repairs or replacement of tires that were totally unnecessary. When I sought to buy a new car I decided to look at Hondas and it has been a good move for me. Not only is the car more economical to drive BUT the important thing is the service department team. They are extremely courteous, helpful and I very much appreciate being treated like a valuable customer once again. I am not picking a name of an employee below because I think the entire team is to be congratulated. Thank you. More
Great The best car buying experience I have had so far the staff was helpful, my sales person Boris was nice and helpful. I did not expect to have such a p The best car buying experience I have had so far the staff was helpful, my sales person Boris was nice and helpful. I did not expect to have such a pain free experience. Thanks! Kay More
AWESOME CUSTOMER SERVICE!! I started a new car search with True Car.com which revealed three local dealers. Courtesy Palm Harbor Honda was the only dealer that went the extra I started a new car search with True Car.com which revealed three local dealers. Courtesy Palm Harbor Honda was the only dealer that went the extra mile and called me in addition to emailing me a response. Three people called the following day and by lunch I had been set up for a VIP appointment. I was greeted by the internet manager, Michelle MacKinnon, and then introduced to Joe Childers, Internet Sales Representative, both of whom I had spoke to on the phone. They were very friendly, courteous, and understanding that I was car hunting due to a total loss from an accident. They went the extra mile to have the cars that fit my requests already pulled up front so we did not have to look all over the lot. Looking at a 2014 Honda Civic LX was a vast difference to my 1996 one and Joe spent the extra time to go over all of the details. He even crawled in the trunk through the back seat opening to demonstrate that my 6' ladder would indeed fit! They worked with me for pricing that would fit my budget and understood that I wanted to see the cars in the daylight before making a decision. I even received a follow up call from Joe after the purchase to see if everything was going well and if there were any questions he could answer. I could have driven only 1 mile to a closer dealer and gotten my car for the same price but Palm Harbor was was exceptional! Their customer service earned my business. It was a worth the 20 mile drive to have such an awesome car buying experience! I highly recommend them to anyone looking for a car! More
Fenomenal experience Very courteous. They gave me the opportunity to get educated about all the different options that I have for lease and finance; they always answer all Very courteous. They gave me the opportunity to get educated about all the different options that I have for lease and finance; they always answer all my question without hesitate, even by phone. I have to say that it was a great experience for me. I'm very grateful with Jim Wilson, the sales person who took his time to find the best deal for me... More
Lease New Honda CRV-EXL Received call from Lilly Swensen about 2 weeks ago while in NY letting me know of Honda incentives offered on leasing a new 2014 since our 2012 Accord Received call from Lilly Swensen about 2 weeks ago while in NY letting me know of Honda incentives offered on leasing a new 2014 since our 2012 Accord lease was up in 2 mos. When I returned I called and everything was worked out over the phone with Lilly and Aaron Smith getting a great price including tax on the new vehicle. We made the appointment for Monday evening and from her introduction to the time we left with the new car Lilly handled my wife and I in a friendly, professional manner explaining everything about the vehicle making sure we were totally comfortable. When someone is passionate about their job and does it with knowledge and sincere concern for you, that make the whole experience enjoyable. I have purchased and leased many automobiles in my lifetime and this was by far the best experience I have ever had. From Lilly and Aaron to Elgin , the Finance guy who closed the loan documents with us, we were made aware of everything along the way. Elgin was truly professional and for someone like me who spent 25 yrs in banking I can appreciate the great job he did. I have been dealing with Palm Harbor Honda for purchases and service for over 10 yrs and will continue in the future. I will also refer anyone I hear of who is looking for an automobile to Lilly and the staff at Palm Harbor Honda! More
Great Buying Experience All of the staff with whom I interacted were professional, courteous, and kind. I traded in my 2010 CRV-EX for a 2014 model. Although I paid a littl All of the staff with whom I interacted were professional, courteous, and kind. I traded in my 2010 CRV-EX for a 2014 model. Although I paid a little more than I anticipated I would, I believe that I got a fair price for a great car. Jackie, the salesperson who handled the transaction, was simply superb. This was her first sale of a new car, and she handled it all with finesse and thoughtfulness. Margaret in finance was equally as superb. I will definitely have my two CRVs maintained at this dealership too. More
Service techs can't think for themselves It's a sad commentary when a service business whose sole purpose is to both diagnose and repair a mechanical problem loses sight of the simple fact th It's a sad commentary when a service business whose sole purpose is to both diagnose and repair a mechanical problem loses sight of the simple fact that in order to prevent a problem from simply reoccurring they must get to the root of why something happened and correct that cause. We had a P0303 Misfire on cylinder 3 DCT code with a check engine light occur. When brought to this dealer who we purchased the car from and have used over the years, they repeatedly referred to a service bulletin that directed them to replace the spark plugs and update the software at no charge. When the spark plugs were removed, they were fouled and oil was present. Well let's see, if you just replace the spark plugs and never investigate the cause of the oil and subsequent fouling, what is to prevent the problem from just reoccurring. Valve misalignment and gasket leak maybe? We will never know , as when determining the cause was suggested we were met with deaf ears. Just makes no sense. I was very disappointed. Their only concern was to try and sell us a transmission fluid and power steering fluid flush for about $200. More
Great pre-owned sale experience! Ali, our salesperson, and Doug, the pre-owned manager, provided us excellent customer service and a very fair price. They went over and above to assis Ali, our salesperson, and Doug, the pre-owned manager, provided us excellent customer service and a very fair price. They went over and above to assist us. This was by far the best pre-owned shopping experience we have ever had. Thumbs up to this dealership! More