Courtesy Palm Harbor Honda

Awful Customer Service There was a small piece of plastic trim missing from a new vehicle that we purchased from Palm Harbor Honda. The trim piece is supposed to cover the b There was a small piece of plastic trim missing from a new vehicle that we purchased from Palm Harbor Honda. The trim piece is supposed to cover the bolts that the seat is bolted down with and we did not notice it was missing until after we had the vehicle for a while. On Tuesday, 4/11/17, we took the vehicle in to Palm Harbor Honda. The sales representative that helped us with our sale, and Michael Rodriguez, from the service department, looked at the vehicle and verified that the part was missing. Michael then took us inside looked up our vehicle information, got some information from us and told us that he ordered the part. Michael said the part should be there in within a week. On Monday morning, 4/17/17, we called Michael to check on the part and he said it was not in yet. We called back on Tuesday morning, 4/18/17 and Michael said that the part had still not arrived. Later that Tuesday afternoon Michael called and said that the part was in. We told him that it was too late to get there today, and asked how to go about getting the part. Michael said that if he was not in when we came to pick up the part that we could just go to the parts department and thy would install it for us, or we could take it and install it ourselves. On Saturday morning, 4/22/17 we called to let Michael know we were coming to pick up the part, as we live thirty minutes from the dealership and just wanted to make sure we could pick up the part before making the drive over there. Michael was not in at the time and we got his voicemail and left him a message. We called back about ten minutes later and spoke with Brian in the service department. Brian said that he did not know how to release a warrantee part and that there was a lot of paperwork that went with it. We explained the situation to him, as well as what Michael told us, and Brian said he would look in it and call us back. We did not hear back from Brian. Saturday afternoon, 4/22/17, Michael called our home and left us a message. Michael said that the wrong part had been ordered, he apologized and said that the correct part was ordered and that it should be in the next week. On Monday morning, 4/24/17, Michael called and confirmed that the wrong part was ordered. However, Michael then told us that now neither the parts, nor sales department, would pay for the part because nothing inside the vehicle was under warrantee once the vehicle left the lot, and if we wanted the part that we would have to pay the $45.00 for it. We declined. On Tuesday morning, 4/25/17, we called the General Manager, Terri Schulte to speak with her about our issue. We were told Terri was in a meeting and that we could leave our information and she would call us back. Twenty-four hours later, on Wednesday morning, 4/26/17 we had not heard anything back from the Terri Schulte, so we called the dealership again and asked for Terri. The lady that answered the phone said Terri was not there. We told her that we left a message for Terri yesterday and that we had not heard back from her. The lady then said that Terri no longer worked there. We gave the lady a brief description of our problem and she said that we should talk to Lance Kline, and that she would get our information to Lance. Thursday morning, 4/27/17, we had not heard back from Lance, so we called the dealership and asked for him. We got Lance’s voicemail and left him a message. It has now been four days and we still have not received a phone call back from anyone at the dealership. This is, in our opinion, terrible customer service. If you tell a customer you will order them a part, tell them that it is in, then tell them it is the wrong part, and that another will be ordered, only to call them the next day and tell them something completely different, that they have now decided that if you want the part you must pay for it, how is this anything but awful customer service? We will not have anything serviced on our vehicle at Palm Harbor Honda from here on out. More

Excellent, Customer-Oriented Service Advisor Tina Arendes was outstanding! My car was serviced in minimum time with excrllent results. And the free car wash is a nice extra. Frien Service Advisor Tina Arendes was outstanding! My car was serviced in minimum time with excrllent results. And the free car wash is a nice extra. Friendly and professional. More

Mark Boqoter the Best.... We had a wonderful experience and a happy time buying our Honda Accord 2008 with the help of Mark, he was very helpful , friendly and honest in his wo We had a wonderful experience and a happy time buying our Honda Accord 2008 with the help of Mark, he was very helpful , friendly and honest in his words. Soon we need another cars and for sure we are going back to Mark cause he is the best and we can trust on him. I would like to give him more than 5 stars if I could. More

Very good! My experience was very positive! I would recommend Palm Harbor Courtesy Honda to all my friends and family. Very nice and helpful people at that loc My experience was very positive! I would recommend Palm Harbor Courtesy Honda to all my friends and family. Very nice and helpful people at that location. Thank you Mark!! More

Superb Mark boqoter 👍 We had a wonderful experience buying a Ford Focus used car from courtesy Palm Harbor Honda.Mark was very professional in dealing with us for all aspec We had a wonderful experience buying a Ford Focus used car from courtesy Palm Harbor Honda.Mark was very professional in dealing with us for all aspects of purchase transaction from selection of vehicle,financing options,etc.Mark Boqoter deserves more than Five stars for his total involvement in this transaction. More

Unprofessional and Dishonest The sales rep Amber lied to us and wasted five days wasted four days. Doug called if regards to the unethical behavior and he had not concern whatsoe The sales rep Amber lied to us and wasted five days wasted four days. Doug called if regards to the unethical behavior and he had not concern whatsoever. Choose another car dealer. More

They refuse to make it right! I just found out I am going to be a first time mother and wanted a reliable vehicle with no stress. All it has been is stress and they refuse to make I just found out I am going to be a first time mother and wanted a reliable vehicle with no stress. All it has been is stress and they refuse to make it right. I bought a used car from this dealership that I was told was inspectedand in good working order. Less than 2 days later the check engine light comes on. I spent my next day off, 4 and a half hours later they told me it was fixed. The next day the light comes on again. I worked the overnight, have sleep deprived myself to come out here again to have the car looked at. They are telling me the best they can do is cover half the cost of the repair. I have no idea why it is $150 to replace a $30 part. It all feels like a scam to pressure me into the $1500 warranty they were trying to sell me in the first place. I am very displeased and leaving here an unhappy customer. The manager is apparently fine with that. More

Jamie is the Man!!! My wife was shopping around for a 2017 Honda Pilot and was talking with at least 7 different Honda dealerships. While the other dealerships kept push My wife was shopping around for a 2017 Honda Pilot and was talking with at least 7 different Honda dealerships. While the other dealerships kept pushing my wife to get a 2016 Honda Pilot so they could get rid of their inventory, Jamie stepped up to the plate and offered to get her the 2017 Pilot with the features and color she was looking for. Turns out there was only 1 left in the state and that didn't stop him from doing what he needed to and getting it secured for her. He also spent lots of time with her explaining all the features when we went to pick up the car after purchasing. My 2nd time buying from Palm Harbor Honda (and they are an hour away from where I live not to mention there are 5 other Honda dealerships closer to me) and I will definitely go back again in the future. They don't try and oversell you anything and are always polite and courteous without using pressure tactics! Thanks Jamie!! -Shazad More

Satisfied Customer I've had my '08 CRV serviced here exclusively and have always had good experience. In the past, I felt car dealers were too expensive ,but Courtesy pr I've had my '08 CRV serviced here exclusively and have always had good experience. In the past, I felt car dealers were too expensive ,but Courtesy prices are very competitive . More

Didnt provide the right title with Lien holder Bought a used certified car from this dealership.This is my first car in United states .I was not aware of all the process involved here .They sent me Bought a used certified car from this dealership.This is my first car in United states .I was not aware of all the process involved here .They sent me a title without adding the Lien holder (credit union from which i have got the auto loan).Since i was not aware of this has to be done ,my loan was defaulted after 2 months and credit union started charging 18% APR .So then i visited the dealership and spoke with a financial guy over there .He did change something in the system and gave me a new title printed saying the Lien holder is added as requested and he signed the doc.I sent the document through USPS express service spending around 25$ which seems to be not the correct document because my credit union cant see the change in DMV side.Then i went directly to my local DMV after one week (was out of state) and paid 75$ and added the Lien holder and sent the title to the credit union.I do understand you guys dont make much money in cash deals but leaving a customer hanging like this is not much appreciated . More