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Courtesy Palm Harbor Honda
Palm Harbor, FL
618 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 618 reviews
October 31, 2024
I waited two weeks to review this dealership hoping they would follow up, they didn’t. I leased a new Accord hybrid as we needed a 4th car. The sales mgr assured me that they were the only local dealership would follow up, they didn’t. I leased a new Accord hybrid as we needed a 4th car. The sales mgr assured me that they were the only local dealership that didn’t add accessories that you didn’t want or need and then told me the car I picked had mud guards and floor mats for $1000 dollars. It didn’t have the mats. The initial payment he showed me he said was wrong because he put in the wrong rate. I also asked him several times if my down payment and payment included all applicable taxes, fees and payments up front and that the payment wasn’t packed and he assured me all of this.The xxI mgr said that it didn’t, that the payment didn’t include tax and that I needed to make my first payment on top of my $2000. I said please get the mgr but the xxI mgr said that he was too busy and conceded the sales tax on the payment. The xxI mgr continued to offer me aftermarket protections which I declined in writing and then proceeded to print the contract which included the crystal fusion windshield protection which had a charge for over $500 and tried to tell me I wasn’t paying for it. At that point I should have walked out but I was tired and hungry. I told the salesman that I wasn’t happy with this and he said make sure I get a good survey. I also told the sales mgr of my displeasure. Two weeks later (I was out of town) no one had contacted me and I went in to get my floor mats and discuss with the sales mgr that I didn’t want the crystal fusion but I did want my floor mats I had paid for. I needed a we owe that showed they owed me the mats and he assured me the xxl mgr would get ahold of me about the extra charge in the contract. He didnt. I went to the parts dept to get my mats and was handed a large box. No one offered to help me put them in, take the garbage etc. I’m not sure I would even use them for service now. Our family buys a lot of cars I don’t think it will be here in the future. More
by RS5 Sportback
Employees Worked With
Preston, Erik and Chad
October 30, 2024
I recently purchased a vehicle from Salesman Jason at Palm Harbor Honda and while I appreciate his assistance during the sales process, I am disappointed with the lack of progress in finalizing the regis Palm Harbor Honda and while I appreciate his assistance during the sales process, I am disappointed with the lack of progress in finalizing the registration and receiving the check for my trade-in. Despite multiple phone calls, I have received inconsistent responses and it appears that my trade-in vehicle has already been sold. I kindly request that Palm Harbor Honda expedite the completion of these matters to ensure a satisfactory resolution. It's now 10-30-24 and still don't have registration or check. DO NO SHOP THERE!!! More
by jfoltz30
Employees Worked With
Jason the Salesman was awesome!! Bret the GM is terrible!
October 30, 2024
Sandi was great and very helpful. Finance was also great. I would recommend this dealership. My second purchase there and two great experiences. Finance was also great. I would recommend this dealership. My second purchase there and two great experiences. More
by Keith.caber
Employees Worked With
Sandra Youngman, Ed Gowski
October 30, 2024
I have been going to courtesy Palm Harbor Honda for six years. Every time I go, Nick in the service department has taken very good care of me. And now Traci has taken very good care of me a couple of times years. Every time I go, Nick in the service department has taken very good care of me. And now Traci has taken very good care of me a couple of times. When I buy another car to replace this CRV, I will be buying another Honda because of the great service that I get from your service department. I completely trust courtesy Palm Harbor, to give me dependable, honest and friendly service!! More
by lwells4041
Employees Worked With
Service dept. Nick and Traci.
October 29, 2024
Everyone was friendly and helpful. Our sales consultant, Lou Hatcher, made sure that I got the right car for me and helped to make the process as smooth as possible. Our sales consultant, Lou Hatcher, made sure that I got the right car for me and helped to make the process as smooth as possible. More
by jdeju
Employees Worked With
Lou Hatcher, Manny Herrera
October 29, 2024
They always try to look for ways to save me money. Service is usually quick. I had to wait recently for an oil change and the Service mgr gave me a Starbucks gift card. Bonus! And they found a coupon Service is usually quick. I had to wait recently for an oil change and the Service mgr gave me a Starbucks gift card. Bonus! And they found a coupon to save me money. More
by MOBrien
Employees Worked With
Can’t remember
