Courtesy Mitsubishi

Courtesy Mitsubishi responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Courtesy Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Courtesy Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Courtesy Mitsubishi responded

It's great to hear that Dan and Paul were able to assist you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Courtesy Mitsubishi!

Courtesy Mitsubishi responded

We appreciate your business and our team looks forward to serving you again soon!

Courtesy Mitsubishi responded

Thank you for choosing Courtesy Mitsubishi, your feedback and rating mean a lot to us. We're glad you had such an excellent experience, and we hope to see you again!

Courtesy Mitsubishi responded

Thanks for sharing your thoughts about your experience with Courtesy Mitsubishi. We appreciate your business and hope to see you again soon!

Courtesy Mitsubishi responded

We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

C.ROJAS67 responded

It would be wonderful if my experience was left public rather than private so I will add them again. Good afternoon. We diagnosed your vehicle in February when you told us that we had not. You came back to us in June wanting us to diagnose the same issue, and so we did. After which, we advised you to not drive the vehicle and to leave it with us as to wait for the parts needed for said repair to come in. After declining to leave the vehicle with us for your appointment early the next week, you drove the vehicle and called us about issues with the transmission and it's accelerating capabilities, which directly relate to issues we had explained earlier. We even gave you a heads up on the throttle body concern that we had, and cut out the cost of diagnosis. We are sorry you feel this way. Call us if there's anything else we can do for you. I don’t think you are seeing the issue. It is simple. Your mechanic changed my transmission fluid but did not secure the valve which caused my transmission fluid to entirely leak out within a week (which possibly has caused more damage to my vehicle) so I brought the vehicle to Honda so they can re-do the job that was just done. No need for any other irrelevant conversation regarding your employees previous mistakes. However, just to clarify I was not advised to not drive the vehicle. I was told that the vehicle will be fine until my next appointment to replace the sensor which was originally scheduled two weeks out. The vehicle was unable to be driven by the next day. Upon arrival when the vehicle was finished, your front desk person notified me that the sensor issue is what caused the throttle body issue because the fluids had no way of knowing how much to allow through. If I was correctly advised that I should not use the vehicle then your employee should have recommended an earlier appointment, since it was a priority problem. Seeing as the car was taken care of the next day after it broke down, the option for an earlier appointment was available.

Courtesy Mitsubishi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Courtesy Mitsubishi.

Courtesy Mitsubishi responded

Dale, we are happy to hear that you are pleased with the services you receive here at Courtesy Mitsubishi. Thank you so much for being one of our valued guests and we look forward to seeing you on your next visit in!