Courtesy Kia

I have now purchased 3 vehicles from this dealer and only worked with the same sales professional Chey. He was a pleasure to work with every time. He made the experience great the first time which made me wa worked with the same sales professional Chey. He was a pleasure to work with every time. He made the experience great the first time which made me want to come back and purchase again and again. Not only have I purchased 3 vehicles but I have recommended this dealer and sales person to my family members who have also purchased from them. I just want to take a moment and thank Chey and the dealership for such a great overall experience. More

I found they are a shady dealer. They advertise a price to look like they are offering a decent price then add a lot of normal items that many other dealerships include. It was almos They advertise a price to look like they are offering a decent price then add a lot of normal items that many other dealerships include. It was almost like offering a car and then adding on a thousand for brakes. Then they say in their defense most other dealers do it also. No they don't... Horrible and simply not a true excuse. Yes the othery add tax and docs and try to get you to buy an extended warranty and other unneeded overly priced items but this dealership takes it to a new level. There are good dealerships out there and I have found many, unfortunately this is not one of them. More

Friendliness as always. Listen to my concerns and address them as asked. Overall a very positive experience. Listen to my concerns and address them as asked. Overall a very positive experience. More

Great service with professionals that get you in and out quickly. I highly recommend courtesy kia quickly. I highly recommend courtesy kia More

Courteous staff, expeditious quality service, comfortable waiting area. No nonsense input from the staff. Good coffee. waiting area. No nonsense input from the staff. Good coffee. More

We worked with Chey Free who was great. We happened to score one of the Black Friday deals on a 2018 Honda CR-V. Chey was great to work with and while they would not let us take it offsit We happened to score one of the Black Friday deals on a 2018 Honda CR-V. Chey was great to work with and while they would not let us take it offsite for a buyers diagnostic prior to purchase, once we did take it in it came back in great condition. I was pleasantly surprised that the car came with a 12 month extended warranty on some tiems. The only odd item was they appeared to have added tint to the vehicle and the back is so dark you can bearly see out of it and the front is not not clear so we are re tinting the whole vehicle. Also surprised it did not come with the 2nd key which added $275 to have one made. More

A great experience with Courtesy Kia and especially Tristan. He searched for a vehicle as promised and delivered it the following day. Great experience. Tristan. He searched for a vehicle as promised and delivered it the following day. Great experience. More

Courtesy Kia's Service Department is the WORST service department in the Valley. They do not call when they say they will. They do not email when they say the will. They do not honor their warranties. The department in the Valley. They do not call when they say they will. They do not email when they say the will. They do not honor their warranties. They are always 3-4 weeks out for service. DO NOT EVER USE COURTESY KIA SERVICE. More

First, I did end up buying a car from this dealership as I was weeks into the process and frankly, just wanted to be done. However, while I doubt that anyone loves the sales process at car dealerships, this I was weeks into the process and frankly, just wanted to be done. However, while I doubt that anyone loves the sales process at car dealerships, this was honestly the absolute worst experience both myself and my partner have ever had. We have both purchased numerous vehicles in our life time. Something to note, if you are attracted to the car based on the “internet price”, just know that they will always add $2k more to that for “mandatory fees”, not including tax, title and licensing. It is in fine print however, it does seem to be a way to bait people to come in. The salesman - we worked with Alex at Courtesy Kia. He lied to our faces so many times, I lost count. It started when we clarified the price of the car. He kept insisting that it was the internet price but really it was the internet price plus the $2k. I came with my own financing, and when it was time to sign paperwork (with him, not the finance guy), he assured me at least 6 times that my credit would not be pulled during the process and that they were only using the initial paperwork to verify my identity. As I waited, I got an alert from Credit Karma that my credit had been run. When he came back and I told him this, he blamed the finance guy and said that he “F’d up.” He was supposed to uncheck a box but didn’t. Since I had my own financing through my credit union, the CU asked me to get a purchase agreement from the dealership, and they would cut them the check. Despite many requests for a purchase agreement, Alex would not give me one. He insisted on letting the dealership process the paperwork as they were tied into my CU’s system. Alex also told me that my CU only wanted to do it the purchase agreement way because they get a commission. Turns out after speaking to my CU, that it’s actually the dealership who gets the commission for doing the paperwork for the CU. A few days later, my CU informed me that the dealership sent them paperwork for a much higher price and included warranties and GAP insurance that I never signed for. Eventually they were sent the correct paperwork. This experience was anxiety provoking, frustrating, disappointing, and felt completely dishonest. No matter how good the deal is, I will never purchase a car from Courtesy Kia again and will discourage anyone I know from doing so. More

Amazing customer service and they helped me get a car even after all the obstacles we had! even after all the obstacles we had! More