Courtesy Kia

Austin Bacon is the best service text to work with dependable and always has my Telluride ready before or on the time he stated. Austin is friendly and professional a pleasure to work with. Thank you dependable and always has my Telluride ready before or on the time he stated. Austin is friendly and professional a pleasure to work with. Thank you Austin More

This is a convenient location for any of our Kia needs. Staff is always pleasant, friendly and professional. Took care of our recall issue within an hour and a half. Thank you! Staff is always pleasant, friendly and professional. Took care of our recall issue within an hour and a half. Thank you! More

The worst KIA for service I have a life time free oil change with my car and my wife’s car and we moved here to AZ and they will not take the papers of the free life time oil change. KIA is fraud and the change with my car and my wife’s car and we moved here to AZ and they will not take the papers of the free life time oil change. KIA is fraud and the worst customer service ever and will be trading are cars in to a other car dealer and drive a different brand we are tired of all the B.S from KIA and the run around can not wait to trade in are 2023 KI A Seltos and go with a different company then dealing with the rip offs from KIA More

Went to Courtesy Kia for help with a seized engine! Met Joey Piza a totally sweet and helpful man, with Joel’s help I walked out with a beautiful new car! every person I met there were beyond helpful Met Joey Piza a totally sweet and helpful man, with Joel’s help I walked out with a beautiful new car! every person I met there were beyond helpful Thank you all!!! More

I spoke with multiple employees to set a 9am service appointment for the following day. Upon arrival the service manager told me I did not have an appointment he laughed and said “maybe next Saturday bu appointment for the following day. Upon arrival the service manager told me I did not have an appointment he laughed and said “maybe next Saturday but not today” to which I showed him an automated text that confirmed my 9am appointment. Instead of them honoring the scheduled appointment that I showed up on time for and had scheduled with two different employees having knowledge of the appointment I had to call another dealership and to drive there and wait since I didn’t have an appointment at the other dealership. The other dealership was at least willing to treat me with some respect and they took my car back for an oil change as soon as their scheduled appointments were done ahead of me. More

We found Kia Customer Service Terrible! Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We have contacted Courtesy 3 times in person and made several phone calls requesting assistance with getting the title. We have also contacted MVD of Arizona multiple times and they have not received the documents from Courtesy Kia. Returned to their dealership on 7/5/24 again looking for help. Escorted to a room and Tony? was going to explain things to us. He had "researched" our issue before we were seated and started to "explain". I interjected what I felt we needed, and he sarcastically stated I interrupted him, and he was going to tell me.... I sarcastically said, "go ahead, you have the floor", Tony? stated it was his office and he started to lecture us that he would not be spoken to sarcastically. I am not sure of my response and admit I was frustrated, but he again felt it was sarcastic and ordered me to leave the dealership and that he would not assist us, nor would he allow anyone else to help. My next move was out of line and for that I wish I hadn’t, but I yelled all the way out: "Don't buy at this facility; customer service is awful". More

very accomodating people. David made sure that i had a ride to and from my house while my car is in service. Everything went on smoothly. David made sure that i had a ride to and from my house while my car is in service. Everything went on smoothly. More

Michael Went above & beyond, maintenance was done quickly, waiting area was clean & very comfortable, look forward to our next service quickly, waiting area was clean & very comfortable, look forward to our next service More

Tried twice to call and set appt to look at damage from a fender bender today. No answer from collision dept, just put back in the Q. Person answering call move it along to service too quick for me to tell fender bender today. No answer from collision dept, just put back in the Q. Person answering call move it along to service too quick for me to tell her no one picked up the first time. More

Great service everyone does a great job, Austin Bacon keeps you informed how everything going and everyone is friendly keeps you informed how everything going and everyone is friendly More