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Courtesy Kia
Mesa, AZ
219 Reviews
The team at Courtesy Kia would like to welcome you to our dealership in Mesa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Kia vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Mesa, you can always count on the professional technicians in our Kia service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Mesa count on the high-quality vehicles and services found at Courtesy Kia, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 219 reviews
May 16, 2022
I will never buy another vehicle from this dealer again. I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy Kia. It wasn't that the parts took 2 months to get in, but rather, that their service department would never bother to pick up a phone and update me. Then, when I finally get my car back, the service writer (who conveniently is no longer with the dealership) told me that they had damaged some of the pieces in my trunk while fixing my moon roof. He told me that he had ordered the parts and would let me know when they were in. This was last October. When I called their service department in March, I was informed the service tech was no longer there, and they had no information for me at all. They assured me they'd do a better job of communicating with me. Now, it's mid May and still I have gotten zero calls back from them and have no idea what is going on with the broken pieces in my brand new car. More
by screwcourtesykia
Employees Worked With
Other Employees :
Michael Housh, Paul Morales, Christian Bazan, Mike Sanchez
May 14, 2022
Courtesy Kia is by far the worst dealership I have ever been to. Yesterday we were contacted by a salesperson that told us he had a new Kia Soul that just came in and wanted to know if we were still inter been to. Yesterday we were contacted by a salesperson that told us he had a new Kia Soul that just came in and wanted to know if we were still interested. We told him we were and went to Courtesy Kia later that day. After 4 hours of back and forth we finally arrived at an agreement. As we started to close out the sale the finance manager told us something strange. He advised us that "Kia no longer offers any bumper-to-bumper warranties" and continued by telling us that "Kia will use what they call the environment clause if you have issues as soon as you drive off the lot". Not knowing what the "environment clause" was we asked. The representative advised us, "because we live in Arizona and because of the heat, Kia will use the environment clause to keep from paying for any former warranty issue" he continued "if you live in Alaska they will use the environment clause to protect them from warranty costs because of the cold". I asked so do they offer any warranty anymore? The representative told me "NO". We got up and left. Stay away from Kia or you will be sorry I promise you. More
by Budman36
Employees Worked With
Other Employees :
Billy Arterberry, Chris Harder, Mychal Thompson, Tristan Newsom
May 12, 2022
I don’t find business with the dealership pleasurable but Justin was a pleasure to work with. He communicates and tries his best to accommodate the situation he’s addressing. I am grateful for his help with Justin was a pleasure to work with. He communicates and tries his best to accommodate the situation he’s addressing. I am grateful for his help with this transaction. More
by Jem
Employees Worked With
Justin Lalande
May 11, 2022
Denny was patience, kind, and really listened to all of my needs for making my first purchase on a car! He also put up with my crazy family. Super thankful for the positive experience working with Denny an my needs for making my first purchase on a car! He also put up with my crazy family. Super thankful for the positive experience working with Denny and would definitely recommend him :) More
by kelsieperry
Employees Worked With
Denny Lewellen
April 29, 2022
I won’t buy there again. Told us the car was 21500 and sold it to us for 23668. Contacted Finance Mani after receiving emailed documents and no response. Husband went to Cour Told us the car was 21500 and sold it to us for 23668. Contacted Finance Mani after receiving emailed documents and no response. Husband went to Courtesy Kia and Marissa said it was including the tax and license which are stated after that price. Only wanted maintenance contract and slid in the service contact for 3500 dollars. Told us we would get a spare key, now Marissa says we have to pay for one. Scammers be careful!! More
by Tholguin9199
Employees Worked With
Marissa Mansch
April 16, 2022
I never leave reviews and did not want to leave this one. Been trying for almost 2 weeks to get the GM to return my emails, but nothing. I purchased my Kia EV6 back in early March. Had to wait for a part Been trying for almost 2 weeks to get the GM to return my emails, but nothing. I purchased my Kia EV6 back in early March. Had to wait for a part for almost 3 weeks so I could take delivery. Inconvenient, but got through it. Finally picked up my EV6 on April 1st. Had to have vehicle towed to dealership on April 3rd because the electrical system died. Now, that part will not be in until May 15th. I will have had made 2 payments by the time I get my car again. Was only able to drive it for 1 day (approximately 50 miles). They did offer to return my trade in and void the sale, but I bought a brand new car for a reason and I don't think it is unreasonable to expect it to be in tip top shape (or at a minimum driveable). Mike and Billy have really been the only bright spots in this whole ordeal. Mike and Billy get 5 stars. Unfortunately 1 star is as low as I can go on here for the GM and communication. More
by GFay
