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Courtesy Kia
Mesa, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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We’ve been to this dealer on several occasions and have had an excellent experience. On this last visit we had service done and was done within an hour had an excellent experience. On this last visit we had service done and was done within an hour More
I will never buy another vehicle from this dealer again. I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy Kia. It wasn't that the parts took 2 months to get in, but rather, that their service department would never bother to pick up a phone and update me. Then, when I finally get my car back, the service writer (who conveniently is no longer with the dealership) told me that they had damaged some of the pieces in my trunk while fixing my moon roof. He told me that he had ordered the parts and would let me know when they were in. This was last October. When I called their service department in March, I was informed the service tech was no longer there, and they had no information for me at all. They assured me they'd do a better job of communicating with me. Now, it's mid May and still I have gotten zero calls back from them and have no idea what is going on with the broken pieces in my brand new car. More
Courtesy Kia is by far the worst dealership I have ever been to. Yesterday we were contacted by a salesperson that told us he had a new Kia Soul that just came in and wanted to know if we were still inter been to. Yesterday we were contacted by a salesperson that told us he had a new Kia Soul that just came in and wanted to know if we were still interested. We told him we were and went to Courtesy Kia later that day. After 4 hours of back and forth we finally arrived at an agreement. As we started to close out the sale the finance manager told us something strange. He advised us that "Kia no longer offers any bumper-to-bumper warranties" and continued by telling us that "Kia will use what they call the environment clause if you have issues as soon as you drive off the lot". Not knowing what the "environment clause" was we asked. The representative advised us, "because we live in Arizona and because of the heat, Kia will use the environment clause to keep from paying for any former warranty issue" he continued "if you live in Alaska they will use the environment clause to protect them from warranty costs because of the cold". I asked so do they offer any warranty anymore? The representative told me "NO". We got up and left. Stay away from Kia or you will be sorry I promise you. More
I don’t find business with the dealership pleasurable but Justin was a pleasure to work with. He communicates and tries his best to accommodate the situation he’s addressing. I am grateful for his help with Justin was a pleasure to work with. He communicates and tries his best to accommodate the situation he’s addressing. I am grateful for his help with this transaction. More
Denny was patience, kind, and really listened to all of my needs for making my first purchase on a car! He also put up with my crazy family. Super thankful for the positive experience working with Denny an my needs for making my first purchase on a car! He also put up with my crazy family. Super thankful for the positive experience working with Denny and would definitely recommend him :) More
I won’t buy there again. Told us the car was 21500 and sold it to us for 23668. Contacted Finance Mani after receiving emailed documents and no response. Husband went to Cour Told us the car was 21500 and sold it to us for 23668. Contacted Finance Mani after receiving emailed documents and no response. Husband went to Courtesy Kia and Marissa said it was including the tax and license which are stated after that price. Only wanted maintenance contract and slid in the service contact for 3500 dollars. Told us we would get a spare key, now Marissa says we have to pay for one. Scammers be careful!! More