Courtesy Kia

Great job coming to a mutually acceptable offer. It was great to speak to a sales representative that actually knew the product. So many dealerships have untrained sales reps and they don't offer It was great to speak to a sales representative that actually knew the product. So many dealerships have untrained sales reps and they don't offer any product knowledge. It was great there was no pressure, and I felt I got a good deal on a brand new car. Marian was great to work with and actually listened to my thought process. I just wish they wouldn't put "add-ons" and then charge the customer for them. I understand they need to make a profit and with car prices where they are they need to be creative, but I just don't like it. More

Louis Carcamo was wonderful to work with and was very helpful in buying my new car! He was not pushy, he answered my many questions, he was patient and he was persistent with getting me updates while wai helpful in buying my new car! He was not pushy, he answered my many questions, he was patient and he was persistent with getting me updates while waiting for my car to arrive! Thank you Louis!! More

Would give a 0 if possible nothing but lies tell me that a vehicle is here take almost 20 minutes to come tell me that they don’t even have the vehicles I’m looking for on the website wasted my time to come a vehicle is here take almost 20 minutes to come tell me that they don’t even have the vehicles I’m looking for on the website wasted my time to come from west Phoenix to come talk to them THIS WAS COMPLETE WASTE OF MY TIME the sales manger MIKE is a joke and so is this company ALL THEY DO IS LIE TO YOU!!!! DONT COME TO COURTESY OR ANY OF THEIR DEALERSHIPS PERIOD!!!! More

Was greeted promptly when arriving at service department. Customer communicat was great. Vehicle repair completed before expected time promised. Adam Downie was excellent! department. Customer communicat was great. Vehicle repair completed before expected time promised. Adam Downie was excellent! More

I've called this establishment multiple times, left message and never received a call back. I've been waiting over 2 months to get warranty parts replaced on my BRAND NEW 2023. I purchased an extended message and never received a call back. I've been waiting over 2 months to get warranty parts replaced on my BRAND NEW 2023. I purchased an extended warranty that I'm going to see about getting refunded so I can go to another dealer that VALUES it's customers. More

Great quality service! Amazing communication and friendly environment to work with. My advisor Donavon is very thorough with all the info and helped so much. All of the gen Amazing communication and friendly environment to work with. My advisor Donavon is very thorough with all the info and helped so much. All of the gentlemen in the department are one of a kind and I appreciate this Service department very much. Will definitely return for my scheduled services! More

This dealership was excellent! Donovan and team showed pride in what they do. I had issues with my Kia Forte that apparently Kia Horne left unscrewed. Again, Donovan reached out an Donovan and team showed pride in what they do. I had issues with my Kia Forte that apparently Kia Horne left unscrewed. Again, Donovan reached out and explained everything what was wrong, in a nice an and professional manner. Thank you guys. I will be back! More

Courtesy Kia have very friendly people that work there and they’re service department is quick at doing oil changes. and they’re service department is quick at doing oil changes. More

MY SUNROOF REPAIRED, ON THE 5TH OF DECEMBER GREASE ALL OVER ROOF! NOT PROFESSIONAL! UNHAPPY. OVER ROOF! NOT PROFESSIONAL! UNHAPPY. More

I am a Snowbird. My Kia telluride needed some recall work and I called courtesy Kia, because it was the closest. I had to jump through hoops to get an appointment, an My Kia telluride needed some recall work and I called courtesy Kia, because it was the closest. I had to jump through hoops to get an appointment, and get some questions answered.The two big hoops were:1) I could not make an appointment without giving them my email address. Service screener said they can do communications with text messages, which I prefer, but they can’t do this without having my email, that’s bogus. I didn’t want to start getting emails for sales and advertisement. Reluctantly, I gave them my email address to get an appointment. Sure enough, within 48 hours the first ad came to me via email,another one four days later.Tried to unsubscribe but when I pressed the unsubscribe button, the screen went blank, tried twice. 2) I am 76 years old and I live alone so I would have to stay with the vehicle for the duration of my appointment because I come in a moderate distance from the dealer. When quizzing the call screener about the length of an appointment information, I was told once I am checked in the process could take any where between one and three or four hours and they try to get to the vehicle as soon as they can. The update was a plug in computer update. This type of service takes 30 to 45 minutes once the car is in the service bay. I know this from experience. I understand that they cannot have a technician standing there waiting for me when I get there, however, what’s the purpose of an appointment if a one hour job can take three or four hours? On the positive side, the screener was courteous and quite knowledgeable. I guess that’s just the way they run their business. After my encounter was complete I called Mark Kia and the process for doing the job was night and day. I explained what I needed, the service advisor got my name, phone number, and gave me an appointment. He said the appointment would take one or two hours tops. I was sent a reminder via text. Just basic simple information, no hoops. I did the project with them and things worked out as expected. Overall courtesy Kia seems to have a very good rating, so maybe I just fell through the cracks. In the end, I will go farther for service to a place that is more customer oriented and organized and not have to jump through extra hoops. Ken More