Courtesy Jeep

Making Appt, Shuttle Request & Lack Of Customer Svc, Jamie Kellerhall lacks initiative to research, Carter lacks communication skills and unwilling to research - both lack Customer Service. I miss Abrian Jamie Kellerhall lacks initiative to research, Carter lacks communication skills and unwilling to research - both lack Customer Service. I miss Abrian !! Josh Hopper was awesome! More

Slow sales process Positives: our salesman was great - funny, nice, lots of good info. Normal things you expect from a salesman. We got the price we were looking to pay Positives: our salesman was great - funny, nice, lots of good info. Normal things you expect from a salesman. We got the price we were looking to pay. Negatives, in chronological order: 1. Online listing showed the vehicle was at Courtesy Chrysler Dodge Ram,. I contacted them via online inquiry, and received emails back with Courtesy CDR, ina diction to an email with an appointment at Courtesy CDR. I showed up, and was told the vehicle was actually at their Courtesy Jeep dealership, along with my salesman and my appointment. So, first for, make sure your listing is accurate, don’t waste people’s time. 2. The test drive took about 20 minutes. Price negotiation took about another 20 minutes. After that, the process was ridiculous. It took almost 3.5 hours to get through financing, even though we were paying cash for the vehicle. In all, we spent 4.5 hours at the dealership to buy a vehicle that we were paying cash for. I have never spent so much time buying any car in my life. There were no finance people available at the Jeep dealer, so we had to drive back to the CDR dealership. Then my name was incorrect on all the paperwork, somehow. There were two other customers, so to have to wait so long on a Saturday (when you should expect more customers and staff accordingly), was not very customer focused. Then we couldn’t get a second key fob programmed because it was only 30 minutes before Parts closed, and they didn’t want to start the process. The it was another 30 minutes waiting for the vehicle to finish being detailed - that should have started when we sat down with financing. There was a lot of wasted time, with things not being done concurrently. There were also things added to the vehicle that I didn’t want/need, that I had to pay for anyway. That’s unnecessary expense for most folks. More

10 stars I couldn’t thank my new family enough ! Jimmy Mendez for getting back to me in a timely matter. Byron Reed And Jeff B . Are amazing and I couldn’t be I couldn’t thank my new family enough ! Jimmy Mendez for getting back to me in a timely matter. Byron Reed And Jeff B . Are amazing and I couldn’t be happier from start to finish! Byron was able to find my dream car and give me more on top of all of my wants and needs THANK YOU SO MUCH GUYS ! obsessed with my new Jeep ! More

Very satisfied Byron was great to us. He was nice, funny, and most of all, helpful. He helped my girlfriend get into a brand new Jeep Renegade. I'd recommend talking Byron was great to us. He was nice, funny, and most of all, helpful. He helped my girlfriend get into a brand new Jeep Renegade. I'd recommend talking to him when you come in. More

Bought 2 new cars Jimmy Mendez was amazing! Kind, knowledgeable, easy to work with. Awesome guy! Bought two cars on same day! Thank you Jimmy for all your hard work! Jimmy Mendez was amazing! Kind, knowledgeable, easy to work with. Awesome guy! Bought two cars on same day! Thank you Jimmy for all your hard work! More

Oil change 2 jeeps. When I dropped in to get an appointment for the oil change , they were very accommodating, in setting up appts for both jeeps. Once I brought the j When I dropped in to get an appointment for the oil change , they were very accommodating, in setting up appts for both jeeps. Once I brought the jeeps in they were very efficient and did very good work. More

Amazing Salesman Byron Is an awesome salesperson. He went above & beyond for me. He’s a great person to talk to. And he addressed all my concerns. If your looking for Byron Is an awesome salesperson. He went above & beyond for me. He’s a great person to talk to. And he addressed all my concerns. If your looking for a great deal on a Jeep go see Byron & Jeff the manager More

See Jimmy and be honest he can help This is my second Jeep from this dealership. I will continue to do business with them see Jimmy for all your Jeep needs 😊. Nice staff friendly This is my second Jeep from this dealership. I will continue to do business with them see Jimmy for all your Jeep needs 😊. Nice staff friendly service and very flexible long as you are honest and direct! More

Great service; highly recommended We spent the entire day with Fred Haydock selecting our new car. Fred is knowledgeable and very, very patient. The dealership is spread around several We spent the entire day with Fred Haydock selecting our new car. Fred is knowledgeable and very, very patient. The dealership is spread around several lots and Fred took us back and forth between two of them while we made our minds up between the Pacifica and the Grand Cherokee. No complaints, always thoughtful. Everyone else was also courteous and helpful when it came time to close the deal. More

Happy client ! Came in looking for a Grand Cherokee and thanks to Jimmy Mendez found the perfect one with all the details I wanted! couldn’t have asked for a better Came in looking for a Grand Cherokee and thanks to Jimmy Mendez found the perfect one with all the details I wanted! couldn’t have asked for a better sales man! More