Courtesy Chevrolet

Brought my car in without an appointment to get the turn signal lamp fixed. Tim got the car looked at very quickly and had the tech check all the lights. They found an additional bad lamp and replacd them signal lamp fixed. Tim got the car looked at very quickly and had the tech check all the lights. They found an additional bad lamp and replacd them all, and I was out in a very short time. Thanks Tim !! You always provide great service! More

Looked at 2010 Z-71 on Friday night, said I will be back to purchase. Came back the next day, there was now a scratch on the tailgate from backing into a sign, stated they would take care of it and that it to purchase. Came back the next day, there was now a scratch on the tailgate from backing into a sign, stated they would take care of it and that it wouldn't take too long. Called back that week to schedule, it was a hassle to even get a loaner car. Finally got a loaner car, picked up the truck that night. The next day in the day light saw the real results of the paint job, finger smudge and paint specks like the paint gun was clogged. Called back, they said they would re-do it. So I drove out that morning on the freeway, no different than any other day. Got a loaner, later that night went to pick up truck. Tailgate looked acceptable, clean paint job. Drove home on the freeway and noticed this horrible wind sound, even pulled off the freeway and made sure passenger side doors were closed, still bad sound. Got home and found that the drive side door was not aligned! No marks on the door, but it was not like that when I picked it up. In addition, they over-sprayed a white looking paint onto my truck. Luckily you cannot tell except for the windows which now have a film on them. I am just gonna scrape off myself, I don't want them screwing anything else up. Went straight back the next day, my 5th trip across Phoenix and met with an Asst Manager. He said to come back on Monday and they would give me another loaner and fix the door. Go back Monday, 6th trip, the on duty manager tells me there is no car to loan and I have to explain again to another employee what is going on with the door. He says he will get me fixed and out of there in little over an hour. I say Ok, they fix the door, at this time I am late for a meeting, do a quick inspection, looks ok, I leave cause I am late. The door is still not where it should be, it still leans, you can see it move up into position when it closes and now it makes noises when driving slow, like the rubber rubs against the metal. More

Everything went real smooth people where real helpful, but after buying a 2010 camaro i went home read my E mail and saw i was suppose to recieve a T.V. when i purchased a vehicle on the 13th. When i call but after buying a 2010 camaro i went home read my E mail and saw i was suppose to recieve a T.V. when i purchased a vehicle on the 13th. When i called the salesman the next day. he told me it didnt qualify. The add states no gimmicks.. if thats not a gimmick i dont know what is.. very dissapointed will spread the word.. More

Well, My experience for courtesy Chevrolet was absolutely terrible,i ended up leaving red faced and scared for my safety.As any normal client(21 years old) would do I showed up this morning looking to trade terrible,i ended up leaving red faced and scared for my safety.As any normal client(21 years old) would do I showed up this morning looking to trade in two different dodge rams one of witch had a fried engine.I met with a sales person as soon as i stepped out which was what I expected and we did the normal walk through to find the truck i wanted.After I found a very nice 2011 silverado 4x4 and said lets go inside to start working on the appraisals of the red and black ram,and the final price of the silverado.I mentioned as well to just give me the absolute lowest price that you can do right off the bat,i don't like messing around and haggling at all.So the salesperson asked what type of number was i thinking. I wrote down 7,000 for the 06 with the fried engine and the 10,000 for the 05 ram,to my surprise they came out with an offer written on a sheet of paper which was 17,00 for the trade ins and 32,944 for the truck.It was close to my number, but i asked if he could get any closer.At this time i handed the price sheet with the offer on it back to him and said how much closer can you get to 30,000.He said wait a couple more minutes,and ordered me to go sit down i`m used to being treated like crap at car dealerships because i am young but this was just over the line.After i was withing for a couple minutes he approached my with a piece of paper that said 15,998 06 ram for 7,000 05 ram for 10,000 with a x for me to sign.The salesmen then went on to make a copy of this paper.The manager was the one filling out the price sheets and this white paper with a couple things on it.I asked if i could have the full price sheet that has the amount id be paying and the amount i will get for the trade ins.I needed this to go and take to my mom and step dad so they could look it over as well.The manager assumed i would be taking the sheet around and using it as a bargaining power at other dealers.He said that no he will not give it to me but i can have the other non-formal sheet.I said if i cant have the regular price sheet then im going to have to go somewhere else.He would not give it to me so i proceeded to walk out the door with the other sheet he gave me.I was a couple steps from my car when the salesperson i was working with tried to snatch it out of my hand,then asked me if he could have it,he had a copy in his hand so i said no and proceeded to open the door and get in my truck.He then started raising his voice demanding me to give it to him.I wanted to bring it home to my mom so i said no. At this point the salesperson punched my car door slamming it on my hand a leg witch were still in the door jam.At this time i opened the door back up because my hand and foot were caught and proceeded to step outside,at this time another van Chevrolet employee wearing a tan collared shirt and jeans came up behind me grabbed my by the shirt and arms and tried to shove me out of the way to get that little meaningless piece of paper.I would not let him inside my truck, at this point i was shaking i was so scared. His fellow salespeople the restrained him as well.At this time i went back into the office to speak to the manager i was dealing with.HE looked surprised by the situation.And asked if anybody saw,every salesperson turned an walked away.I was absolutely hysterical because i was just assaulted by two staff members from courtesy Chevrolet i didn't know what to do call the police or just leave because i could have been assaulted even more.I did use some swear words(witch i should have not done)after i was assaulted.I was just dumbfounded that car salesmen from this supposedly respected dealership would actually put their hands on a customer at all!!!I don't know if it was because i am so young and they thought they could just try and shove me to the ground and get away with it,all over a piece of paper that had three numbers written on it.I know that there were video cameras set up that i could see right above me .It should have been able to catch everything that happened.I tried to give as detailed of an account of the incident that i could.I have also been trying to get in touch with the owner of courtesy Chevrolet as well with no luck.I am basically just getting blown off.I would not recommend this dealer to anyone unless you feel like getting assaulted by some of their staff members.I felt like they were all about to gang up on me and continue to try and force their way into my truck.I have never had anything like this happen before in my life.Myself,My family and my friends will never be going back to courtesy Chevrolet anytime in the future.I still cant believe i was assaulted by two sales staff when i was about to spend 16,000 dollars at their business.Avoid courtesy Chevrolet at all costs. More

All of the people we dealt with were very helpful. We were only planning on looking for a car last friday but they all helped us to decide to buy that afternoon. I look foward to having Courtesy mainta were only planning on looking for a car last friday but they all helped us to decide to buy that afternoon. I look foward to having Courtesy maintain my new car for me as they are a dealer I can trust. More

Criminals that "try" to rip you off. That is the best way to put it. After a week of empty promises and the shady dealings they still try and pull a fast one. I went in to Un-Courtesy Chevy look the best way to put it. After a week of empty promises and the shady dealings they still try and pull a fast one. I went in to Un-Courtesy Chevy looking at a used car i found online. It was what i was looking for but had rear bumper damage. They of-course tried to sell it as is but after talking with Eric and Herb we came to the agreement that i would buy the car if they replaced the bumper. I went ahead with the paper work but wouldn't pick the car up till bumper was replaced. One week later and showing up at the dealership 2 different times to take delivery it still wasn't done. Of course i got the lies and run around. "Bumper is still being delivered", bumper is here but drying so they couldn't put it on". Finally they called to say the bumper was on and everything looked great. More lies, showed up to take delivery and they had tried to REPAIR the bumper. Seriously? Classic Used Car try to rip you off move. After i confronted them and refused to take the car they lie and said "we never said we would replace the bumper and you have to take it as is". So do you think they replaced the bumper reinforcement? It is illegal to sell a car without it do to safety concerns but they want me to drive away in it with my 3 year old daughter in the back seat. What would happen if i get rear-ended without that reinforcement? Not only did Eric and Herb try to rip me off they also wanted me to drive around my daughter in a unsafe car. More

We went looking at a used van, Greg helped us out and found one to be in decent shape with around 40,000 miles. We needed low miles because of my financing, my credit is not that great so I have to be fl found one to be in decent shape with around 40,000 miles. We needed low miles because of my financing, my credit is not that great so I have to be flexible, which is fine at this point. The vehicle is running good, we want it. We work out the deal, drive home, 3 days later we get called back, because we have to resign something. When we get there we are greeted by a different woman in financing. She is not friendly, has no answers as to why we have to resign the contract which is a higher interest and payment. 50 dollars is 50 dollars. Already upset at her blank stare and lack of courtesy I leave. Lets see what I have, a used vehicle, 3000 mile warranty only, but they say, it's a new vehicle so I shouldn't need anything done to it. The van is nice but, for what I paid, I could have gotten a better deal elsewhere. Now 3 months later guess what, my brakes need to be replaced, Why? Didn't they check them on this used vehicle during their so called inspection prior to selling? Why am I having to replace the brakes after 3 months? But hey it's ok I have free oil changes and free nitrogen for life, THat is nothing but sugar coated crap. I recommend you shop around, good before settling for anything. You can get a just as good vehicle or better, with a xxxx of a better warranty and price from one of the so called other guys. The only guy I think treated us right was Greg my salesman, but over all I am unhappy and will never shop there again. It's ok, they don't need my business, I am sure lots of people are happy with their vehicles. Maybe I will too after I fork out the money to get my brakes replaced, because Courtesy sure as xxxx ain't gonna do it for free. They got their money from me, they are happy. Blue Van owner :( More

My husband and I purchased our 2007 Pontiac Vibe on Sunday, May 1, 2011 from James L. Balazs. James was extremely friendly, helpful, and knowledgeable. We are completely satisfied with the overall exp Sunday, May 1, 2011 from James L. Balazs. James was extremely friendly, helpful, and knowledgeable. We are completely satisfied with the overall experience. Thank you James for taking time to access our needs and exceeding our expectations. You have won over all our future business needs. Thomas was also very friendly and knowledgeable. James and Thomas are true assets to Courtesy Chevrolet. Johnette and George Fawley More

Courtesy is a really great dealer, and Tim Jackson is the best service rep I have ever met. They never try to hard sell you, rather they explain any problems that need to be addressed and offer suggested sol best service rep I have ever met. They never try to hard sell you, rather they explain any problems that need to be addressed and offer suggested solutions. They really make you feel more like family than just another customer they have to spend time on. I would highly recommend Courtesty for all your auto needs. Even their customer lounge is awesome. Fresh food and beverages and computers or WiFi if you bring your own iPhone or laptop. A really great and responsive dealer. More

Tim Jackson is the best service writer I've ever conducted business with. A real pro. Tim never surprises me with any issues, work is done on time and for price quoted. Truck is returned clean. The conducted business with. A real pro. Tim never surprises me with any issues, work is done on time and for price quoted. Truck is returned clean. The one time there was an issue it was corrected without problem. I've had this truck serviced only there and now at 140k. More