Courtesy Chevrolet

I started off at a different chevy dealership and was so disgusted with their behavior and high sales tactics. They even did the "bait and switch" on us and I pretty much walked out on them not before tell disgusted with their behavior and high sales tactics. They even did the "bait and switch" on us and I pretty much walked out on them not before telling them everything I thought of them. This was Saturday July 7 and come Sunday, I couldnt get him to leave the house to try another dealer. He was so disgusted he wouldn't move. I talked him into going to Courtesy Chevy and not only did they offers us wayyyyyyyy more for the trade in (and higher then fair value) they even listened to exactly what we wanted and got it for us. They are polite, hard working, and honest people. If you want a chevy remember this. Courtesy is family owned and not a big corporation. If you go anywhere else you will lose. Take my word on this as I have had experience with half the dealerships in Phoenix. Thanks Steve for not being a slimy jerk More

Had a terrible experience with Courtesy Chevrolet. But upon bringing it to their attention, they promised to take care of my needs and so I have revised my rating from "poor" to "okay" overall. Perhaps ne upon bringing it to their attention, they promised to take care of my needs and so I have revised my rating from "poor" to "okay" overall. Perhaps next time they'll earn "great". Here is the story: Dropped car off on Sat June 30th and had a confirmed appointment, for $3,000 of work to be done. They could keep my car until Thursday July 5th as I was out of town. Thursday came and I called Eric to come pick up the car he had no idea my car was even there. He said he would call us back in a few mins. NO phone call. Showed up there 1 hour later and found out that SEAN had put all the paperwork in the car and just parked it so no one even knew it was there until we called, Eric even confessed that if we had been out of town for a month it would have still sat there unnoticed. Despite telling Eric over and over what phone number to call and then even having Sean take down correct number which he circled and put stars around it STILL every time Eric called he would call the wrong phone and we wouldn't get the message until the following day. When they did find the car and start to work on it Eric said it would be done that day or the next. No call until 3 days later and AGAIN TO THE WRONG PHONE NUMBER. On the positive side they did arrange a rental car free of charge for us due to this being all their fault...but then telling me how much the car rents for a day which I felt was unnecessary and rude. This is the same dealership that years earlier drove our car off the service ramp causing tire damage that they too had to fix. We had left them for a few years but recently returned due to our car needing a Chevy dealership to work on this problem. This was our last time. No excuse for poor customer service especially the lack of communication. We did wait for over 30 mins to speak with Jack Walker...instead a man named Scott showed up to talk as Jack was still busy. He had no real answers other than to say they would work on more training. He did say they call about 1 week after service to do a follow up...but we had this car aligned and oil changed 2 weeks ago and never received a call about that service either. Apparently no one there is good at making or returning phone calls. Scott said maybe Jessie the girl who makes those calls is behind. After talking with them and sending this report to DealerRater, Jessie got in touch promptly and promised to do whatever it took to ensure this wouldn't happen again. I also received a phone call from the top service manager at the dealership assuring me of the same thing. I will be giving Courtesy a third chance and giving them a conditional recommendation to others. This is how a company that cares about its reputation *should* act. After all, no one is perfect. More

I would and have already recommended this dealership. I knew exactly what i was looking for and Steve listened, unlike another dealership I had visited the day before. This was absolutely the best car buyi knew exactly what i was looking for and Steve listened, unlike another dealership I had visited the day before. This was absolutely the best car buying experience I have ever had and I will definitely go back if Im ever looking for a car again. With these guys around there is no need to visit anyone else. More

Lamar was very friendly and very helpful. It was my birthday and I was just looking around on the lot to get an idea what kind of car I wanted. Lamar went beyond the call of duty to help me decide on w birthday and I was just looking around on the lot to get an idea what kind of car I wanted. Lamar went beyond the call of duty to help me decide on which car I wanted and stayed very friendly in the 113 degree heat. After he offered me a bottle of water and we worked out a deal I went home happy and satisfied with my purchase. More

Anthony contacted me after an online inquiry. After I gave him what I wanted in a truck he gave me a quote on line with the out the door price. This was the best quote I received back from anyone. We gave him what I wanted in a truck he gave me a quote on line with the out the door price. This was the best quote I received back from anyone. We made an agreement to pick up the vehicle and I drove down from Cottonwood. He was very helpful and was able to get me a number of rebates which I was unaware of. We even used some GM Card points and GM threw in some bonus points as well. Martha was able to beat the interest rate that my Credit Union quoted me at about the same term length. Both of them were an absolute pleasure to work with. I recommend Courtesy and Anthony and Martha to anyone looking for a new car. No BS and no run around. More

We traveled from Tucson Arizona to purchase a used Truck at Courtsey Chevrolet.... Kelly Williams was the first to welcome us with a friendly hello and escorted us to the office where we could find our sale at Courtsey Chevrolet.... Kelly Williams was the first to welcome us with a friendly hello and escorted us to the office where we could find our sales person Brooke Slade.Brooke was amazing, she had the perfect ammount of follow through without being too pushy and ensured that we would be able to test drive the truck we were looking at by holding onto the keys and coming in early on a Sunday. The dealership offered a fair price for our trade-in without having to haggle over it. Russell our finance manager was thorough and followed up to ensure we had the best deal possible. We had a great experience from everyone we came in contact with. We would definitely buy from Courtsey Chevrolet again in the future. More

Heather Dunn noticed I was patiently waiting to speak to a sales representative a few weeks ago and when everyone was very busy she immediately dropped what she was doing to fully assist me in looking for t a sales representative a few weeks ago and when everyone was very busy she immediately dropped what she was doing to fully assist me in looking for the purchase of my new vehicle and has stayed in contact with me every step of the way even after delivery of the new vehicle. I have been coming to Courtesy for maintenance for many years which is a form of excellance within itself but it is nice to know your new car sales deparment has that same level of and customer focus and dedication. Great job Heather and Courtesy Chevrolet & Thank you for providing products that Americas want to buy! More

Once I bought my Mazda from the dealer I had some issues with my A/C and it had to be fixed the dealer picked up all prices and gave me a rent-a-car. However I had to go out of town for a while and they did with my A/C and it had to be fixed the dealer picked up all prices and gave me a rent-a-car. However I had to go out of town for a while and they did not want me to keep the car for 10 days when my car would be done in 3 they were really on top of the game and had to kind of bargin with me about how long I was able to keep the car. So even though I had to cut my trip down som they were really nice and let me do my thing with the car. Herb was very nice and highly professional. More

Lamar Mclaughlin was very friendly and attentive at all time. I would recomend him to any of my friends, because he tries his best to get you the best deal with the car you want. time. I would recomend him to any of my friends, because he tries his best to get you the best deal with the car you want. More

Heather Dunn was a highly great sales person, she help me out and made things work out very well witht the Mazda that I bought she pushed so many numbers and tried to get the payment to where I need it and s out and made things work out very well witht the Mazda that I bought she pushed so many numbers and tried to get the payment to where I need it and she did her best it was just on my end that I had to work some things out. Even after I got the car I had some problems with the car but gave her a call and she dropped what she was doing to help me out and she for sure did an amazing job. Even bing about a week after owning the car she will still give me and call or text just to check in and see how it is all going. She is very profesional and great with checking back in with me and I am sure she does just the same with any other comstumers. More