Courtesy Chevrolet

Courtesy Chevrolet was a easy/professional dealership to work with and I would definitely buy from them again. work with and I would definitely buy from them again. More

Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have it fixed because the service department was closed at the time of purchase. Okay, understand, so we did exactly that, and that’s where our experience quickly went downhill. We purchased the additional extended warranty and were assured that certain repairs would be covered, excluding of course windshield, brakes, tires, all the stuff we know wouldn’t be covered. We were specifically told that if our vehicle needed to be in the shop for an entire day, we would be provided with a loaner vehicle. Great, because as a family of six, we cannot simply go without transportation. We scheduled and dropped it off, we were told there was no loaner available and wouldn’t be one available. On top of that, the dealership kept our vehicle for OVER A WEEK, only to tell us they would not order the necessary parts until AFTER our extended warranty became active in August. We purchased the vehicle in JUNE. What in the world was the vehicle doing there for so long then!? Fast forward to now, and we have been trying for OVER FOUR WEEKS to get the onstar and remaining issues addressed that are covered under the extended warranty we paid for. One of the parts they already know needs to be replaced STILL HAS NOT EVEN BEEN ORDERED. The communication has been beyond frustrating. Service tells us one thing, finance tells us another, and apparently no one can get on the same page. We have made numerous calls, been promised follow-ups, and have had calls go unanswered. When someone finally does get back to us, it’s usually just to say they still haven’t come to a decision. There is no resolution, no accountability, and no sense of urgency, we’re currently waiting 2 weeks for a call back and we’ve been leaving vm’s. What makes this even more frustrating is that everyone was wonderful when we were purchasing the Yukon ( go figure) . However, once the sale was complete, the level of customer service completely changed. It feels like getting us into the vehicle was the priority, but actually standing behind the vehicle and the products we paid for is no longer anyone’s concern. We have now reached the point where we are taking our business elsewhere because we simply cannot continue chasing people down, getting conflicting answers, and being given the runaround. We expected better, especially when purchasing such a significant vehicle for our family. Unfortunately, Courtesy Chevrolet has been a huge disappointment. More

Been a satisfied customer for many years. Always a nice customer experience and Brad and service staff almost always go above and beyond to get it right the first time. Thank you. Always a nice customer experience and Brad and service staff almost always go above and beyond to get it right the first time. Thank you. More

I’m very disappointed with the level of communication and service I’ve received during this repair process. I dropped my vehicle off on September 30th and did not receive an update until Monday, when I wa service I’ve received during this repair process. I dropped my vehicle off on September 30th and did not receive an update until Monday, when I was told that the inspection was getting started. This morning, I received a message showing eight recommended services awaiting my approval, but there was no clear explanation of which of those recommendations were related to the issues I originally brought my vehicle in for. I had to call myself to get clarification. During that conversation, I was told that my battery needed to be replaced. This was extremely concerning because the battery was just replaced in March 2025. I was initially told the battery had been replaced under warranty, but then I was informed that the warranty had expired due to mileage and that I would have to pay for another battery. What makes this more frustrating is that I provided documentation showing the battery was purchased with cash, and I also have previous communication showing that the dealership had contacted my warranty company regarding repairs. I should not have to repeatedly call and piece together what is happening with my own vehicle. My biggest issue is communication and transparency. If there are eight recommended services, I expect someone to clearly explain what each one is for, which ones address the concerns I originally brought the vehicle in for, and which ones are simply additional recommendations. I understand that repairs can take time and that additional issues can be discovered during an inspection. However, customers should be kept informed throughout the process. At this point, I feel like I’ve had to chase down information instead of being proactively updated. More

Its Excellent place to be, I've never had any problems with them at all with them at all More

I always have a great experience with the people and the service here. That’s why I’m a repeat customer. service here. That’s why I’m a repeat customer. More

Everything has been great. Except this last time that I took my Tahoe in for brake pads change my front right tire sensor hasn’t been reading the air in the tire. That’s a big Except this last time that I took my Tahoe in for brake pads change my front right tire sensor hasn’t been reading the air in the tire. That’s a big problem for me because I drive a lot for work and I need to know that my tires are in good condition and that they have the correct amount of air in them. More

Handled my warranty claim fast. Also had tires rotated. Wish they had loaners. Oh well Also had tires rotated. Wish they had loaners. Oh well More

Victor was amazing. I gave him a hard time but he worked with me like a pro. Very professional salesman. Kudos to him and the dealership. I gave him a hard time but he worked with me like a pro. Very professional salesman. Kudos to him and the dealership. More

Amazing customer service! We live 3 hrs away, Devan & Isaac made the process easy & quick for us! Thank you guys! We live 3 hrs away, Devan & Isaac made the process easy & quick for us! Thank you guys! More