Courtesy Chevrolet Center

Very friendly and helpful I went in for an oil change. Katrina was very helpful (service rep). The place was very clean with a free coffee machine. TV and a lot of friendly peo I went in for an oil change. Katrina was very helpful (service rep). The place was very clean with a free coffee machine. TV and a lot of friendly people. Thanks Ralph More

Check engine light My appointment was at 7:30 am. I was told that I would receive a text when they began to look at my vehicle. I received a text a 3:26 pm. What was the My appointment was at 7:30 am. I was told that I would receive a text when they began to look at my vehicle. I received a text a 3:26 pm. What was the purpose of an appointment if you were going to hold on to my vehicle all day. I forced to leave my car there another day. This to me is unreasonable when you have made an early morning appointment. At the least, my vehicle should have been completed before the close of business. I purchased this car brand new and this is the 2nd time that the check engine light has come on in the past 3 months. The inconvenience and loss of money it frustrating. I have to take of work to bring my vehicle in to find out what the issue is on a 2017 Malibu. It would appear to me that the quality of GM products is taking a dive. I have to put gas in your loaner car when the issue was not something that falls on me. If GM can cover the rental they should cover the gas too. I lost pay because my car was not completed in a timely manner. We all do not have the leisure of being salaried. Some of us are hourly employees. If my vehicle would have been completed in the same day I would not have lost out on pay. Something to think about. . . . More

Door panel swap and service for my upcoming 7000 mile trip This was the follow-up trip that started with "Tim" at the Long Beach Grand Prix. "Tim" listened to me and that led to the phone call from Rafael - t This was the follow-up trip that started with "Tim" at the Long Beach Grand Prix. "Tim" listened to me and that led to the phone call from Rafael - the whole thing impressed me. The fact that a high-up GM Exec took the initiative to start this ball rolling - down to the detailed service I got, based on a 5 minute conversation about quality. THAT IS QUALITY SERVICE AT EVERY LEVEL. More

Profesional and on top of everything I like how i droped off truck with no appointment and larry still took it in and took care of the problem as soon as possible and was informative abou I like how i droped off truck with no appointment and larry still took it in and took care of the problem as soon as possible and was informative about everything that was done More

Good service Great customer service, sent me home in a lift for the duration of the work that had to be done. Nice lobby to wait at. Great customer service, sent me home in a lift for the duration of the work that had to be done. Nice lobby to wait at. More

Second chances On two occasions, my past two visits actually I’ve had to reschedule a visit. On the first I had brought my Tahoe in for an oil change and there was On two occasions, my past two visits actually I’ve had to reschedule a visit. On the first I had brought my Tahoe in for an oil change and there was some recall having to be addressed. Oil change went well however when getting on the freeway when I departed I noticed the check engine light was on. I called the service department/dealership and was told I’d have to schedule an appointment to be seen and the next appointment was over 4 days away. Not happy. Turns out something in the engine compartment was left unplugged. Took 2 mins for me an hour round trip and 4 days of consternation from my wife as the Tahoe is her vehicle to work and pick up the kids. No apologies or anything notable. Fast forward this past week, I scheduled an appointment for an oil change and was told it would be an hour and I was very clear about needing to pick up my kids at school. Told no problem it would be ready. At 45 minutes the car was still not being worked on and walks in were serviced before my car two vehicles that had arrived after me with no appointments. I rescheduled for this past Wednesday and was greeted by Tyler who was the service person last Friday and understood the situation. Very apologetic and helpful. He took great care of the service call offering a free oil change and tire rotation even after I stated I wasn’t looking for anything special just to get the oil change done. I appreciate the customer service for sure and the commitment to making things right for the customer. It’s good business. Tyler himself was was awesome and sincere. Thank you Courtesy and please pass a gracious thank you to Tyler! More

Larry my Service Center rep is awesome. I'm a retired female no car mechanical skills. Larry is a straight shooter. I took my car in for a rattling noise. I don't speak car mechanic jargo I'm a retired female no car mechanical skills. Larry is a straight shooter. I took my car in for a rattling noise. I don't speak car mechanic jargon, so he listened to me, took my car for a drive, heard it and thought he knew what it was. I brought my car in after the weekend, he had it fixed and out in a short time. So my car is rattle free AND it was still under warranty. Always the same treatment. I'm really glad Larry is my Service Rep at Courtesy Chevrolet. would highly recommend Larry and Solon as a great salesman. Plus he had my car washed and dried by the time Lyft returned me to the Service Center. Couldn't ask for more. More

All Good Tanguy was busy when we arrived so David (from Boston) was the actual salesman. David did a nice job and I ultimately ended up with the car I was loo Tanguy was busy when we arrived so David (from Boston) was the actual salesman. David did a nice job and I ultimately ended up with the car I was looking for. Had a nice chat with Tanguy though. Nice young man. More

Wonderful experience Always love working with Larry! We have been coming to Courtesy since 2004 and Larry has always been amazing!! Thanks for everything Larry! Great cust Always love working with Larry! We have been coming to Courtesy since 2004 and Larry has always been amazing!! Thanks for everything Larry! Great customer service! More

Convenient Smooth service. Took the time they said. And just as important, very convenient shopping and meals spots right next door! Definitely schedule your ser Smooth service. Took the time they said. And just as important, very convenient shopping and meals spots right next door! Definitely schedule your service - makes it quick and easy! More