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Courtesy Acura
Littleton, CO
7,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 7,835 reviews
September 14, 2013
It is obvious that customer service is of the utmost importance at Courtesy Acura. From Dennis in sales to Dean in finance, I had a fantastic experience buying my certified pre-owned Acura today. I wi importance at Courtesy Acura. From Dennis in sales to Dean in finance, I had a fantastic experience buying my certified pre-owned Acura today. I will tell you the same thing I told them: You have a customer for life! Thanks, guys! More
by lambrms
Employees Worked With
Dennis Craig
September 14, 2013
I bought my 2012 Chevey Cruze from Courtesy Acura. This was my best experience yet in purchasing a car. The salesman, Jim Kurtz was very helpful and took care of all my concerns and made my buying experie was my best experience yet in purchasing a car. The salesman, Jim Kurtz was very helpful and took care of all my concerns and made my buying experience one of the best. (I even came away without a headache). I would definitely recomment Courtesy Acura especially if all salesmen are as helpful and courteous as Jim Kurtz. This is my first time in writing a good review and giving a 5-star rating for a car purchase. More
by lgthomas
Employees Worked With
Jim Kurtz
September 12, 2013
My experience with Sean was great. The most important thing that he did for me that sticks out in my mind is that he was not pushy at all. I went to several other dealerships during the process of findin thing that he did for me that sticks out in my mind is that he was not pushy at all. I went to several other dealerships during the process of finding a car, and at two of them particularly the salesmen were so pushy that I just wanted to leave, I don't think it would have even mattered if I had found a car I liked, I would not have wanted to purchase it from them. All of the other staff members that I came in contact with were friendly and helpful. Sean made sure that I knew that when I left there I could contact him with any questions/concerns. More
by LauriProvenza
Employees Worked With
Sean Wardrope
September 12, 2013
Todd and Sean were courteous and not pushy during the sales process. I got a fair trade in value for my used car and a fair price for my new Acura RDX. sales process. I got a fair trade in value for my used car and a fair price for my new Acura RDX. More
by jnkdownie
Employees Worked With
Sean Wardrope, Todd Connell
September 11, 2013
Since purchasing my 2013 MDX a few months back, I have had nothing but great experiences with Courtesy Acura. I have always loathed shopping for cars and my experience here was a true turning point. From had nothing but great experiences with Courtesy Acura. I have always loathed shopping for cars and my experience here was a true turning point. From the moment you walk in the door everything is first class and you feel that they are there to help you. My sales person, James (Jim) O'Connell was wonderful and walked us through the most pleasant car buying experience of my life. AND they got us out of there in under our 1.5 hour request! I just had my vehicle serviced for the first time and that was a great experience as well. Michelle was professional and efficient while helping me with scheduling and service information. You also can't beat driving off in a spotless car with a chilled bottle of water and some Ghirardelli chocolates waiting for you. I tell all my friends to go to Courtesy Acura, the vehicles are second to none, as is the service. More
by KristaH
Employees Worked With
Jim O'Connell
September 11, 2013
I was in the service department to get an oil change and tires rotated. My initial invoice was quoted as being roughtly $75. By the time I left, my bill totalled over $300. The service department went ov tires rotated. My initial invoice was quoted as being roughtly $75. By the time I left, my bill totalled over $300. The service department went over the additional charges (which I approved - if my vehicle needs the work then it needs the work). However, I was shocked to watch, while in the waiting room, that 90% of the people waiting also had additional costs and issues that needed to be addressed, which increased their invoice. I feel that the service department intentionally tacks on additional work (I have no idea if the car needs the work done or not, that's what the professional dealership should determine). I left Acura feeling taken advantage of, as this has happened to me on three different occassions now. To watch the service representatives sit down with their customers and have the same speech each and every time ("this looks great, this looks good, but we found......") was appalling. When my indicators tell me that service is needed, I'm diligent about taking my vehicle in. I have had four or five different Acura vehicles over the years, so I am aware of the cost in maintaining the car. I am considering taking my business to Mile High Acura. More
by Steph80470
Employees Worked With
service department
September 10, 2013
So far, so good !!! I recently purchased a used Toyota Echo for my daughter. Within a couple days, the check engine light came on. They did an initial repair but then it came on again a couple days later. Echo for my daughter. Within a couple days, the check engine light came on. They did an initial repair but then it came on again a couple days later. My sales person, Jeff, saw me in the service department again and immediately came and gave me a loaner vehicle (FAR nicer than the little Echo) while they figure out why the check engine light continues to come on. Even though this issue is still in the process of being resolved, I feel very confident that it will come to a positive conclusion. If I had purchased this vehicle from a private party or a less reputable dealer, I believe I would be stuck with substantial diagnostic/repair bills. Both Sales and Service have treated me exceptionally !! More
by jodilayers
September 06, 2013
Leo and Will were a pleasure to work with. The entire transaction went very smoothly. One disappointment was that Courtesy Acura does not have a drive in oil change policy without an appointment as othe transaction went very smoothly. One disappointment was that Courtesy Acura does not have a drive in oil change policy without an appointment as other Acura dealers do. More
by 4250gs
Employees Worked With
Leo Falcam
September 03, 2013
I purchased my used MDX from Courtesy Acura about 4 years ago and it is the only place I would consider buying a car from again. Since that time I always return for service and Michelle has been outstanding ago and it is the only place I would consider buying a car from again. Since that time I always return for service and Michelle has been outstanding in handling all my service needs including my most recent oil change and side mirror service. Everyone at Courtesy Acura is top notch and they have always treated me with courtesy and respect. More
by amtcat
