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Courtesy Acura
Littleton, CO
7,809 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 7,809 reviews
April 22, 2026
Excellent customer service, great clean facility, really good communication and provided frequent updates. They made the visit really smooth and convenient. I’d highly recommend this dealership to my circle good communication and provided frequent updates. They made the visit really smooth and convenient. I’d highly recommend this dealership to my circle. More
by thuyn4
Employees Worked With
Matt
April 12, 2026
Jack delivers excellent service every time. He is highly responsive and communicates clearly and promptly, which I really value. His professionalism is evident in the quality of his work and th He is highly responsive and communicates clearly and promptly, which I really value. His professionalism is evident in the quality of his work and the way he handles every interaction. On top of that, he is incredibly flexible with my scheduling needs, making it easy to coordinate even with a busy calendar. Jack’s terrific level of service will continue to keep me coming back. More
by Eric Hyman
Employees Worked With
Jack Aran
April 09, 2026
SHORT REVIEW: Multiple Service Misdiagnosis from Courtesy Acura on a 2023 Acura MDX. 6 total trips, 2 unneeded repairs, I had to go to Mile High Acura (a competitor) to get the correct scoop. All below is do Acura on a 2023 Acura MDX. 6 total trips, 2 unneeded repairs, I had to go to Mile High Acura (a competitor) to get the correct scoop. All below is documented in detail. NOT a good experience. LONGER REVIEW: 2023 Acura MDX purchased from Courtesy Acura. This is my 4th Acura, and the 3rd from Courtesy Acura. Took the vehicle in for a routine 40K service, "J", my service rep, recommended a Rotation, Balance and Alignment. I had done this service before on this particular vehicle at this dealership. Multi-point inspection by Courtesy Acura was 100% in the Green after replacement of some Filters. The Greeb included the tires. After leaving the dealership, noticed a "whomp, whomp" noise which coincided with the wheel/tire rotation. Detailed described to "J” the issue, and returned my MDX to the Courtesy Acura. "J" said the "tires are good, the technician ran his hands over the tires and there was no cupping.” NOTE THIS QUOTE. Instead, they "test drove the vehicle and verified the noise and vibration coming from the power transfer unit." Courtesy Acura "Replaced the power transfer unit assembly 06201 - all is working as designed." I asked "J" why the noise came immediately after the First Visit to Courtesy Acura as I was driving off the lot, he said "don't know – was probably the coincidences of all coincidences." Upon driving off the lot a Second time, the repair did NOT fix the "whomp, whomp" issue from the wheels/tires, and promptly informed "J". Back to Courtesy Acura a 3rd time: Told "S" – the on-duty service rep the issue and he looked up the history. They confirmed the "whomp, whomp" noise and said "further inspection found drive belt tensioner was making the noise. Recommend replacing the drive belt tensioner " Courtesy had to order the part, and upon yet another return, this replacement was performed by Courtesy Acura. After replacement, the technician test drove the MDX. Courtesy Acura wrote "Noise is gone at this time." IT WAS NOT. ISSUE STILL THERE. Not giving up, I took my 2023 Acura MDX to Mile High Acura for a second opinion. Mile High Acura inspected the vehicle and confirmed the “whomp whomp” noise. Mile High technician noted that the noise came from "All four tires have cupping on them. Recommend we start by replacing all four tires and performing an alignment." How could Courtesy Acura have missed this? Note after the recommended alignment on the first trip the comments by "J" coming from the technician above. Total of 6 trips, a LOT of wasted time. This is ALL DOCUMMENTED with hard copies. The only reason the Overall rating is 2 stars and not 1 star is because Courtesy Acura has done a good job on my other Acura's in the past. Not this time. Quick analogy? I go in for a routine doctor's appointment. Shoes are noisy right after the First visit. Now I have a knee replaced, a hip replaced, when all I needed was new shoes. I expect a response from Courtesy Acura explaining the above. Bill G More
by Bill G
Employees Worked With
"J", "C"
April 09, 2026
Amazing experience with Suk and Jimmy! This was our third Acura purchase for our household and there's a reason we keep coming back - the service is impeccable, pricing is competitive, sta This was our third Acura purchase for our household and there's a reason we keep coming back - the service is impeccable, pricing is competitive, staff is friendly, and the team really listens and takes care of all our needs. I will forever be an Acura customer! More
by Heidi
Employees Worked With
Jim O'Connell, Brianna Diaz Boiano, Suk Na
April 06, 2026
This is a great dealership. They sincerely care about their customers and make every effort to assure their satisfaction! I've worked with them for over twenty years and have They sincerely care about their customers and make every effort to assure their satisfaction! I've worked with them for over twenty years and have never been disappointed. More
by Deputy
Employees Worked With
Shawn Wardrope and Jim O'Connell (sales), Vanessa Harris, Travis Mckoy
April 03, 2026
After moving from the East Coast, we brought our 2024 ZDX, our first Acura, in for service several times. Since the ZDX is based on GM's Ultium platform, and therefore essentially is a GM vehicle, it see ZDX, our first Acura, in for service several times. Since the ZDX is based on GM's Ultium platform, and therefore essentially is a GM vehicle, it seems to present some unique challenges for the technicians, but the service team handled our various issues with exceptional care. Their support was so impressive that when our Volvo XC90 lease ended, we chose to stay with the brand and purchase a new MDX from Courtesy Acura. The buying process was seamless and fully met the standards we expect from a luxury dealership. More
by Andy
Employees Worked With
Rick Armijo, Brianna Diaz Boiano
April 01, 2026
For many years we have relied on Courtesy Acura and Jack Aran to keep our 2003 MDX going strong since it was new. Now at 207,000 plus miles we have virtually traveled around the earth eight times. Thanks f Aran to keep our 2003 MDX going strong since it was new. Now at 207,000 plus miles we have virtually traveled around the earth eight times. Thanks for the super ride. More
by MESWANSON
Employees Worked With
Jack Aran
March 30, 2026
I have been having our vehicles serviced at Courtesy for many years. They have earned our Trust. Jack Arans has been our service rep for several years now and is a terrific guy. Always checks past services many years. They have earned our Trust. Jack Arans has been our service rep for several years now and is a terrific guy. Always checks past services and makes sure that we keep our vehicles in the best possible condition. I highly recommend both Jack and Courtesy. More
by 2ndtimer
Employees Worked With
Jack Aran
