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Courtesy Acura
Littleton, CO
7,241 Reviews
Courtesy Acura customers will have peace of mind knowing that the price of their vehicle has been determined based on research from Cars.com, TrueCar, Edmunds, and KBB. We also scan the entire market to ensure a competitive Courtesy Price on all pre-owned.
A dedicated concierge technology expert to help sales and service guests with their technology questions. We will even come to your house if needed. We offer Courtesy Valet. Exclusively at Courtesy Acura. Complimentary pick up and delivery for service.. 3 month/3000 mile power-train warranty on all pre-owned vehicles up to 10 yr/150K miles. If you are unhappy with the vehicle you've purchased, we have a 5 day/150 mile exchange policy.
We understand that your time is precious. As apart of our luxury promise, we are proud to present accelerated service where minor vehicle maintenance will be completed within one hour. You will have peace of mind during longer services with one of our 60+ loaner cars to drive while we take care of yours. A shuttle vehicle is also available.
Our Product Specialist will provide our Courtesy Market Based Pricing and available financing options to help expedite your buying experience. There will be no running back and forth. Simple, transparent, and quick.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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September 21, 2009
I recently leased a new MDX from this dealership. Because I knew what model I wanted, the negotiations were conducted over the phone, and the salesperson I was working with told me he was a manager. Because I knew what model I wanted, the negotiations were conducted over the phone, and the salesperson I was working with told me he was a manager. He agreed to lease me the car I wanted at about $10/month above the price I wanted, with $1,000 down at signing. I called him that evening and left a voice message saying I would be in the next day so long as the total monthly payment was the amount he offered. Then, when I arrived at the dealership ready to sign the paperwork and pick up the car, right before I signed the paperwork (I had already been there close to an hour) the story changed and he told me he thought I meant that the "total monthly amount" we were talking about was "before taxes", and that once taxes were added it would add about $55 to the monthly payment. When I asked him whether he thought my voicemail from the night before was unclear, he said he understood it, but didn't get it until that morning. Which does not explain why he didn't immediately call me when he did hear it, to correct my "misunderstanding". It also turns out he was not a manager, because when we had to continue to negotiate the deal it involved the finance manager and the general manager. Long story short, after being at the dealership for close to 4 hours and having to negotiate with several parties, I ended up signing the lease and taking the car. I will never do business with them again, and I would recommend to anyone who deals with them that you get everything in writing before you go in to sign and drive. More
by denverite
Employees Worked With
Bob
