Courtesy Acura

We were in search of a used car for our daughter, we had We were in search of a used car for our daughter, we had spent most of Friday evening visiting various dealerships up and down Broadway. We planne We were in search of a used car for our daughter, we had spent most of Friday evening visiting various dealerships up and down Broadway. We planned on getting a head start on looking before we brought our daughter to look and help make the final decision on her new car. We came back early Saturday morning with our daughter and test drove and visited 3 dealerships, one of which was Courtesy Acura we spoke with Sean and we test drove a Jeep Liberty. We informed Sean that we had found another Jeep Liberty at a dealership up the way and we wanted to go show our daughter and test drive that car. Sean was very understanding and did not pressure us in anyway to make us feel uncomfortable, he then stated the his chances of selling us a car went down if we left and he indicated that he wanted us to be satisfied with are final decision. We did go to the other dealership and had to wait for 20 minutes till they found the salesmen we had spoke to on Friday. Test drove the Jeep Liberty and realized it was not nearly as clean as the one at Courtesy Acura. We went back to Courtesy Acura and met with Sean and we test drove the Jeep again to make are final decision. Sean was very friendly and informative on the car. He has a great sense of humor and we did not feel any pressure to hurry up and buy a car. We also had the great pleasure of working with Rick Armijo and Zsaree Dunbar. Rick helped out with the USAA discount info that I needed and Zsaree was very helpful in explaining the financing opitions and got us a lower interest rate which was a great surprise! Needless to say we would recommend this dealership, and when we chose to buy another car Courtesy Acura will be are #1 choice. What a great team of people they have there. More

This is the thrid car I have bought from Courtesy Acura and I have been a customer since 1989. I currently own two Acuras - a 1997 RL and the 2007 RL that I just purchased. Further, I have been a custo and I have been a customer since 1989. I currently own two Acuras - a 1997 RL and the 2007 RL that I just purchased. Further, I have been a customer of the service department since I purchased my first Acura (a Legend) in 1989. I have always been treated like I am the most important customer they have. Everyone is always professional, kind and make sure that I am completely happy. I have never worked with a more professional group of people!! I can not imagine there is a better car OR dealership anywhere!! More

I came across Courtesy Acura by accident. Frantically searching the past few months for a pre-owned Honda Accord to replace my dying 1995 Volkswagon Jetta, I was checking websites daily looking for a car searching the past few months for a pre-owned Honda Accord to replace my dying 1995 Volkswagon Jetta, I was checking websites daily looking for a car that met all of my criteria. I had looked at least ten cars, and a local body shop had taught me what to look for. I wanted a neutral color. (Hey, I'm a woman and can't help that aesthetics are the first thing on my list.) It needed to be a 2004 or newer with no more than 70,000 miles. There couldn't be any accidents in its history. I don't just mean a clear Carfax, but rather no visible signs of anything being hammered back into place; all the spaces on the hood needed to be symmetrical; and the VIN numbers needed to match on all doors, which meant a door hadn't been replaced. I was surprised at how many "clean" cars didn't pass this simple inspection. Finally, I prefered an EX model for the great sound system and driver seat lumbar support, though I wasn't crazy about the heated leather seats that came with most EX models, which drove me crazy on my parents' car growing up. I will never understand why people want their butts to be warm. I believe I found the car on Cars.com. It was 2007 dark gray Honda Accord EX with 52,000 miles and cloth seats, advertised well below KBB value. It seemed too good to be true, which is always particularly scary when it comes to used cars. I called the dealership that day and had an appointment to see it that night with Sean Wardrope. Let me take a moment to say, perhaps stereotypically, that, as a rule, I hate car salesmen. Sorry, Sean, it's nothing personal. But the layman just cannot afford to like the people who sell them used cars, since the buyers are almost always guaranteed to be taken advantage of in some way. Especially as a woman, you can almost smell the condescension when you walk onto a dealership lot. Besides, I work in retail, too, and know that when it comes to closing the deal, you will almost always say what you need to say, even if it's not entirely true. It's self preservation and human nature. That said, this is a positive review, I promise! I went in that night with my boyfriend, Hank, and we did the routine test-drive of the Accord. I loved that Sean didn't ask to come with us. I am wary of dealerships that feel the need to drive with you on the test-drive, mostly, I suspect, to distract you from really looking/listening/feeling out the car. When we got back, he asked us to sit down with him to exchange ideas and ask questions. I told him I loved the car, but that it had a small buzz in the passenger door that was very quiet but a little annoying nonetheless, especially to a musician. He said he hadn't noticed it before but would check it out. I also told him that after taxes and dealership fees, the car was still about $1000 over my budget, even if I was able to trade in my piece-of-crap vehicle. (He ended up giving me $500 for it, which was the same as all of the other dealerships offered.) Sean went to talk with the manager and said that, unfortunately, they had just knocked $1000 off of the price two days before and couldn't come down any more. They would barely make money on it at the current price. I put up a bit of a fight (what dealership can't come down?), and in the end Sean came down $150 against his manager's wishes. He admitted it wasn't much, but it was all he could do. He knew (like I did) that the price was already more than reasonable. I need to mention here that I am a commitment phobe, because I think it is relevant to what happened next. I was about to walk away, a little angry that Sean wasn't working with my budget, but he wouldn't have it. He mentioned how great the car was and reasonable the price. He really wanted to make this work. I told him I would think about it overnight and would maybe stop by after work the next day. It was 8pm, and Hank and I were burnt out and hungry. I told him I wanted to have it checked out by my own mechanic anyway. He still wouldn't have it. He knew the car would sell quickly and maybe even the next day. He suggested I sign paperwork that agreed that I would buy it contingent upon inspection by whatever mechanic I wanted to take it to. He assured me that all I had to say after the inspection was, "My mechanic doesn't think I should buy it." And the deal would be off without further explanation or interrogation. I still didn't want to sign anything, even though Hank thought I should. So I left, saying I would be in touch. I went home that night and suddenly got a feeling of panic that I would lose this car if I waited until the following night. I thought about calling Sean immediately and telling him to get the paperwork ready for me to sign in the morning. Instead I called my dad, who told me what I already knew (and my boyfriend had already told me)--that the car was a good deal, and I should take it contingent upon the mechanic not finding anything major wrong with it. And the buzz wasn't a deal breaker, even if they couldn't fix it. Even new cars could have quirky buzzes and squeaks. The next morning I signed the paperwork and took my potential new car for the day, slowly falling in love with the thing. Thankfully, the mechanic's inspection the next morning went perfectly. All it needed was some routine cleaning and a slight alignment adjustment. When I showed Sean the copy of the inspection, he offered immediately to fix the alignment and look at the door buzz that day. He also told me to call him when I needed my first oil change, and he would take care of it and see what he could do about the flushes suggested by the mechanic, a gracious and unexpected offer. They spent a few hours taking the car door apart and insulating it. In the end, the buzz seemed to have disappeared, and Sean asked me to pay half of the labor time ($75), which seemed fair. I signed over my lease, and drove my new car home! The following day, the buzz came back. I literally broke down and cried. The past few days (and months) of car shopping had been so intense, and I had tried to have everything work out perfectly, even though I knew that any car was a used mechanical instrument that could never be perfect. I called Sean the next day, trying not to feel panicked or crazy. He just said calmly to bring it in whenever I could, and they would try again, and to play the stereo a little louder in the meantime. They would figure it out. I laughed and immediately felt better. Three days later, the buzz seems to have disappeared again. I spoke with Sean this morning, and he told me just to bring it in whenever it starts again, even if that's months down the line. Very soft, intermittent buzz aside, I am incredibly happy with my Honda, and I have to remind myself daily that it's mine! It's such an amazing car, and I feel so positive about my buying experience and the price I paid for it. And I feel very secure having bought from Courtesy Acura. I feel like they are taking care of my car's needs and have my best interests in mind, and I know I have an advocate in Sean. Coming from a skeptical person like I am, that's saying something. Thanks, Sean and everyone at Courtesy Acura! More

It had been 12 years since I had bought my last car and Dennis made the experience very pleasant. Always having cup for me to sit and ponder. Never losing patience with me. It took me 6 months to decided Dennis made the experience very pleasant. Always having cup for me to sit and ponder. Never losing patience with me. It took me 6 months to decided. I got a new car and a new FRIEND! More

This was my first experience buying a used car from a dealer. I was pleasantly surprised by the whole experience. I am happy with my purschase and would highly recommend working with either of these gent dealer. I was pleasantly surprised by the whole experience. I am happy with my purschase and would highly recommend working with either of these gentlemen. I also want to mention Matt in the service department - he was great too! More

Things started off good with this dealership from the get go. I had been shopping for cars for about a week and went to many dealers across the Denver Metro area. I did a lot of research and checked the inve go. I had been shopping for cars for about a week and went to many dealers across the Denver Metro area. I did a lot of research and checked the inventory of each dealership online and requested quotes via e-mail. Almost all the dealerships quoted me one price in the e-mail but had a different story when I showed up. This didn't happen at Courtesy Acura. I was referred to Rick Armijo at the Courtesy Acura dealership by a friend who just purchased a car from him a week before. He described Rick as "one of the nicest people I've ever met". Upon arrival at the dealership, I was immediately connected with Rick who was very friendly and peaceful. He asked a few questions and then stood back and let my wife and I browse. He was completely non-intrusive and allowed my wife and I to converse and share our thoughts without interupting us. Rick answered my questions in a direct and concise manner. He wasn't trying to "sell" me anything, he was answering my questions which I appreciated. I was interested in the 2011 Acura TSX so I took both the 3.5L and 2.4L out for a drive around the neighborhood and really got the feel of the vehicle. Upon returning to the dealership I made up my mind and decided to purchase a brand spanking new 2011 Acura TSX 2.4L with the Technology package. Rick took my wife and I to a table and offered us some drinks and we got down to business. What I appreciated about Rick was that he walked me through the pricing options line by line and explained everything before arriving at the final price. Gracioulsy, he gave my wife and I a few moments to think it over. I made a counter-offer and instead of being dismissive Rick took my offer and re-crunched the numbers. He came back with a very attractive number and even threw in some accessories at no extra charge. The result was that I purchased a car and had 3 grand knocked off the price I had in my head. Already satisfied with my experience, things got even better. In the past, when buying cars from other dealerships after agreeing on the sale I'm normally left sitting around until the car is ready for me to take home. This was not the case at Courtesy Acura. Rick took me to the showroom and sat me in a car and gave a detailed explanation and demonstration on all the features in the TSX. Before he did this I had thought it would take me months to figure out how to work the car, but Rick showed me everything. I left the dealership really knowing how to operate all the features. I also met almost the entire staff. All in all my experience was excellent. It didn't feel like I was buying a car. Most people feel exploited and like suckers when they leave a dealership. Go to Courtesy Acura and I promise you will leave feeling like you made one of the best decisions in your life. The TSX was for me yet my wife was so impressed by the car and the service that she has vowed to get her next car from this dealership. I know I will always go back to Rick and the entire team at Courtesy Acura. They didn't just get my business, they got my business (and my wife's) for LIFE. More

I recently purchased a vehicle from this dealership and was pleasantly surprised at the level of service my wife and I received. From the minute we arrived it was not your typical "shark smelling blood in was pleasantly surprised at the level of service my wife and I received. From the minute we arrived it was not your typical "shark smelling blood in the water" experience I have had over the years. I was greeted extremely courteously by Sean Wardrope, who rather than push into my personal space informed me that when I was ready for help, or had any questions he would be available. With that, he faded into the background. I actually had the chance to browse without feeling like the vultures were circling. Knowing exactly what I wanted, and spotting it shortly thereafter, Mr. Wardrope proceeded to work me through the purchase process with a very casual, yet extremely professional,confident and knowledgeable demeanor that is not often found in this day and age of deteriorating customer service. I can honestly say that while it is possible I could have haggled more, and even possibly searched further for a cheaper priced vehicle, the service I received, from start to finish removed any such thoughts from my mind. I felt it important to send this note because it has been a very long time since I have felt that someone on the selling end of a product has displayed such a sense of pride in his trade. Mr. Wardrope has absolutely earned my respect, and along with that, my recommendations to associates and friends with regards to their next vehicle purchase. Thank you for you time. More

The car purchasing experience was surprisingly pleasant. Jeff showed us several vehicles while we were making our decision. At no time did we feel rushed or unwelcome. We ended up with a used vehicle that Jeff showed us several vehicles while we were making our decision. At no time did we feel rushed or unwelcome. We ended up with a used vehicle that cost far less than the usual stock at a luxury dealership (and we were still treated as valuable customers). We were greeting with 'Yes, no problem' when we requested certain repairs with the vehicle. Jeff even watched our young children while we were closing out the paperwork. This dealership and its staff are professional, courteous, and welcoming, and the customer service is top-notch. More

Had a great experience with James. He did all the leg work up front.Easy to talk to and deal with.Because of the popularity and the avialability of the model I was looking at , there was no movement on t work up front.Easy to talk to and deal with.Because of the popularity and the avialability of the model I was looking at , there was no movement on the price. But I would recommend this sealer and salesperson More

This is the fifth new car that I have purchased (the first Acura) and it was the easiest and most satisfying purchase I have made. Jeff Zweben was very honest and professional and it was a pleasure wor first Acura) and it was the easiest and most satisfying purchase I have made. Jeff Zweben was very honest and professional and it was a pleasure working with him and I would do so again. I received about what I expected for my trade-in and got a very good price for the car. The dealership as a whole is very impressive. More