Courtesy Acura

Lorenzo Sanchez was very nice to work with. If I had only dealt with him my rating would have been higher. I dropped off my MDX at 10am and came back at the scheduled 1:30pm. At that time Lorenzo said only dealt with him my rating would have been higher. I dropped off my MDX at 10am and came back at the scheduled 1:30pm. At that time Lorenzo said they would be just a little longer and escorted me to their waiting room. People came & went. At about 2:55pm I noticed my car sitting in the garage exit area so I went to the office to see what was going on. Lorenzo was not there so I asked a lady behind the counter about my car. She asked who my service person was and seemed reluctant to help. When I tried to explain that I really needed to get going she quickly cut me off. She did start the paperwork to check me out, but a few minutes later Lorenzo came in (from lunch) and she immediately told him that I was his customer and here's my paperwork. Two things, I think they forgot about me sitting in the waiting room and then the lady was not friendly or helpful so this is why my rating is not higher. More

Michelle displayed phenomenal customer service skills concerning my service call. She went beyond the call of duty. HerService Manager, Randy Bennett, stepped in, made a customer service call, and kept concerning my service call. She went beyond the call of duty. HerService Manager, Randy Bennett, stepped in, made a customer service call, and kept me as a loyal customer to Courtesy Acura. Great team work you two. Your Sales Dept. could learn something about customer service from the two of you. Well Done! More

Michelle was very helpful. She explained the diagnosis charge and how it would be applied to the service work, checked me in with ease, had a loaner car readily available, and kept in touch with me regard charge and how it would be applied to the service work, checked me in with ease, had a loaner car readily available, and kept in touch with me regarding the outcome of the diagnosis. She is a great asset to the Courtesy Acura Service Dept. More

Dennis was nothing but great to us! I have been shopping for a vehicle since August of last year and Dennis has kept in contact with me on different vehicles. His customer service is excellent and I am one for a vehicle since August of last year and Dennis has kept in contact with me on different vehicles. His customer service is excellent and I am one who believes in going above and beyond for a customer and that just what Dennis did. We have only had our vehicle for a week and have already referred and expresses our satisfaction with Dennis and Courtesy Acura! Thank you! Cyndi Naranjo More

Bought my Acura TL from Courtesy and have warranty work and regular maintenance done there. I have been very happy with everything and their being proactive before recalls become an issue. and regular maintenance done there. I have been very happy with everything and their being proactive before recalls become an issue. More

Just built a house in the Littleton area and we brought our 2008 Acura RL here because it has all-wheel drive. Have had a couple of extended warranty issues as well as a standard oil change/service done o our 2008 Acura RL here because it has all-wheel drive. Have had a couple of extended warranty issues as well as a standard oil change/service done on the car at Courtesy Acura on Broadway. Have dealt with Matt and Andy in the service department and I have to say they are some of the best service guys I've ever met. I will not be going anywhere else for service on this Acura (or any others that I end up buying in the future). I've even turned a good friend of mine who owns a NSX on to these guys. More

Love Courtesy Acura's service department. We've owned 3 Acura's between my wife and myself and will probably never drive anything else, and as long as we're driving them, we'll be bringing them there for s Acura's between my wife and myself and will probably never drive anything else, and as long as we're driving them, we'll be bringing them there for service. This last trip was for the 105,000 mile service on my wife's '04 TSX and I worked with Michelle, but I've worked with everyone in the department at one time or another. They treat us like old friends, give us excellent advice and the best possible service. Is dealership service a bit more expensive than the guy on the corner? Probably. But look at the folks they have working there. All of their techs are LONG term employees, and I only want the best working on my vehicles. Heck, the way I drive, my life depends on it :) More

I had a terrific experience with Courtesy Acura. Jeff kept in great contact with me for a couple of weeks until I found two cars I wanted to drive, got to the dealership about 6 and drove away less than kept in great contact with me for a couple of weeks until I found two cars I wanted to drive, got to the dealership about 6 and drove away less than two hours later in my new (to me) vehicle! He and Dean in finance made the process smooth and painless! Thanks for everything, guys, I'll see you again when I'm ready for my next vehicle! More

I just purchased a new TSX from Charell and he took great care of me. As well as Dean in finance. The buyinig experience was pleasant and they took the time with me to make sure that all my needs were met. I care of me. As well as Dean in finance. The buyinig experience was pleasant and they took the time with me to make sure that all my needs were met. I highly recommend buying a car from Charell. Ray More

I purchased a Pre-owned 2009 Acura TL from Courtesy Acura on Monday, 3/5/2011. I have been looking for a TL for about a year. I found this one on Courtesy Acura's web site. I sent an inquiry on line on a Sun on Monday, 3/5/2011. I have been looking for a TL for about a year. I found this one on Courtesy Acura's web site. I sent an inquiry on line on a Sunday evening and got an automated response from Jeff Thornton the same evening. Jeff then called me the next day to see if I was still interested. He explained the features of the vehicle and we made arrangements for a test drive. The TL was exactly what I had been looking for. Over the years, I have purchased many vehicles from various other dealerships. Dealing with Jeff and Courtesy Acura was by far the best car buying experience I have ever had. Jeff knew the product, told me the price of the car, asked me what I wanted for my trade in, submitted it to the dealership and it was agreed upon. There was no going back and forth with offers and counter offers. This truely gained my respect for Jeff the operations of Courtesy Acura. The time spent in the Finance office was also held to a minimum. Jeff, Sean and Dean should all be commended for conducting buisness as professionals. More