Courtesy Acura

Kenny was a great service writer. Friendly and helpful. Was very straightforward about what my vehicle needed and what the pricing would be to get it done. Was very straightforward about what my vehicle needed and what the pricing would be to get it done. More

Great people great service quick in and out and in general a pleasant experience general a pleasant experience More

Michael Osborne is a great Service Manager; he listened and understood my service concerns; confirmed and had the issues fixed while keeping me informed and delivering the car in a timely manner and in the and understood my service concerns; confirmed and had the issues fixed while keeping me informed and delivering the car in a timely manner and in the best possible condition. More

Fairly easy and while not as quick as I would have liked, Dennis jumped in and did the financials himself. Price was great on trade and new car. Dennis jumped in and did the financials himself. Price was great on trade and new car. More

Generally satisfied with the service. My only complaint is the vehicle inspection checklist provided is under suspicion. For the 2nd time in a row the inflation levels on the tires were all over the place is the vehicle inspection checklist provided is under suspicion. For the 2nd time in a row the inflation levels on the tires were all over the place - from 34psi to 40psi. It is clear this wasn’t checked even though a tire rotation was supposed to have been performed. It makes me wonder if any of the items on the checklist were actually performed. After my previous service with my MDX I had a similar experience. I had a tire that was visibly low. Other than the inspection the service was handled in a professional and friendly manner. More

My experience with Malachi was good. i have found them to be honest and forthright when it comes to care of my car since i purchaes it. to be honest and forthright when it comes to care of my car since i purchaes it. More

Great experience.Good customer service, communication, Great experience. Good customer service, communication, and follow through. Price came in under estimate which never seems to happen. I always had m Great experience. Good customer service, communication, and follow through. Price came in under estimate which never seems to happen. I always had my previous Acura serviced at a competitor but will now use Courtesy. More

Good customer service provided by Malachi. I was having a "recall" taken care of and was pleasantly surprised that it was completed earlier than anticipated. a "recall" taken care of and was pleasantly surprised that it was completed earlier than anticipated. More

problem with infotainment fixed with replaced connector; this also seems to have fixed prior problem with auto AC not working properly. Other intermittent tech issues which you could not duplicate during s this also seems to have fixed prior problem with auto AC not working properly. Other intermittent tech issues which you could not duplicate during service visit unfortunately, continue. Vehicles sometimes decides to lock the doors by itself; has happened since visit with only #1 key and with both keys present. Today at about 9am, while driving 45 mph on straight (4 lane) main road with no traffic near, lane departure warning went off and vehicle applied brakes. More

Mike Wijler is well informed, knowledgeable and professional. He follows up as promised. I appreciate being able to build a relationship with a service advisor and sincerely hope Mike will still be professional. He follows up as promised. I appreciate being able to build a relationship with a service advisor and sincerely hope Mike will still be with Courtesy Acura for the foreseeable future. I do wish to express two concerns. One is specific to Mike, the other specific to Courtesy Acura Service overall. I remembered to bring the Service Coupons' notification and asked Mike to reflect all that applied when the service was completed. When I picked up the car after well over $800.00 dollars in service charges, I noted that the coupons had not been applied. I pointed this out to Mike. He apologized and redid all the paperwork and reviewed what was done and the charges. Once again, I noted that he had not applied the correct total based on the coupon I had handed to him at the outset of my visit. He said he'd not recalled the same total amount but redid the paperwork again! I felt that I had to push and push for what would have been more easily resolved or the hassle avoided altogether, if Mike had simply attached the coupon to the initial estimate and used it to accurately represent the savings I should have had. Haggling over price is not my greatest strength or pleasure and certainly added stress the the receipt of a staggeringly high service bill at 60,000 miles. The concern I have with Courtesy Acura Service more generally follows. I purchased my 2015 TLX from Courtesy in March 2015. It had been a loaner with about 2500 miles on it. I have had trouble with the 'cover' that sits on the inside of the windshield the entire time I have owned this vehicle. It is frequently dislodged and often triggers the BRAKE warning on cloudy days when the only thing in front of me is a bridge or overpass. This 'trouble' culminated in the fall of 2019 when I was driving college classmates on a trip in SantaFe and Taos, NM. At one point, all of the warning lights and emergency signals went off in succession and stayed on; the car would not accelerate past 50 mph; lost power entirely on hills; kept warning that front hazard warning was inoperable are some examples. The nearest Acura dealer was in Albuquerque. As you can imagine this was a very frightening experience. I suspect further details are available in my service records. Ultimately upon my return to Denver, Service Techs at Courtesy determined that whatever it is under the cover was defective, replaced it and until recently, has corrected all the prior 'troubles'. Recently, the cover has been easily dislodged again. Mike said he would look into it. He told me that the service techs did their best to be certain it was secure but would not glue or otherwise secure it which sounded reasonable to me. What Mike did not tell me is that the problem was identified as the windshield was After Market Glass (AMG). I discovered this when I was reviewing the notes. I am caught in a very untenable situation and desperately need assistance from Courtesy in resolving this dilemma. I have replaced the windshield several times ( 4, I believe) - the first shortly after purchase (I-25 north of Denver commute!) As instructed by USAA insurance company, I have used Safelite Auto Glass company. Each time Courtesy has refused to do any service or repairs to that part of the electronic safety sytems claiming that the AMG Safelite uses is the problem. I have worked with USAA and management at Safelite who both insist that the glass is Acura glass but does not carry the Acura label because it is installed by a 'non-Acura' company. I sincerely hope that this matter can be addressed so that I will not find myself again in the unsafe position of having ALL of the safety features turn off at once! Please respond to this lengthy review! I hope that Courtesy Acura will once again provide me with the confidence that the Service Department is doing everything possible to assure me that my vehicle is safe. More