Courtesy Acura

Great service. Service technician is always courteous and helpful. He always checks for factory maintenance information, recalls, etc. and make sure that the car is serviced and ready when promised. I wo and helpful. He always checks for factory maintenance information, recalls, etc. and make sure that the car is serviced and ready when promised. I would not take my car any other place for its maintenance. I'm very satisfied with the service. More

Excellent communication, Michael W. sent me texts throughout the service work. When we first purchased our 2106 Acura RDX from another dealership, we encountered a problem that resulted in warranty w throughout the service work. When we first purchased our 2106 Acura RDX from another dealership, we encountered a problem that resulted in warranty work, we took our vehicle to CA and Michael was our first contact person, that was 2 years ago. I am glad that Michael was again our contact person. Please convince Acura to come out again with a station wagon, guarantee to be a huge seller. More

SERVICE DEPARTMENT WAS VERY HELPFUL. HAD A SEPARATE ISSUE WITH THE CAR RADIO. MALACHI WAS DETERMINED TO SOLVE THE ISSUE. HE WAS SUCCESSFUL IN EXPLAINING WHAT I NEEDED TO DO. ISSUE WITH THE CAR RADIO. MALACHI WAS DETERMINED TO SOLVE THE ISSUE. HE WAS SUCCESSFUL IN EXPLAINING WHAT I NEEDED TO DO. More

Dealership show room and offices were immaculate and the staff was very friendly. If I had it all to do again, i would certainly use this dealership again. Rick our sales person was incredibly helpful in an staff was very friendly. If I had it all to do again, i would certainly use this dealership again. Rick our sales person was incredibly helpful in answering questions. More

Brianna was very accommodating to working with us and exactly what we were wanting. She was helpful and respectful. We had a very pleasant car-buying experience. exactly what we were wanting. She was helpful and respectful. We had a very pleasant car-buying experience. More

Thank you! I’m not sure about this 25 word minimum….maybe that’s not necessary. Almost deterred me from doing the survey….just a thought :) that’s not necessary. Almost deterred me from doing the survey….just a thought :) More

I have 2 Acura's currently and at one time had 3. Courtesy is the closest dealer to us. The service department is a nightmare. I call and they never answer the phone. I leave messages for service to Courtesy is the closest dealer to us. The service department is a nightmare. I call and they never answer the phone. I leave messages for service to schedule a service, they don't call me back. I even called the general number and asked for a manager. They sent me to 'Shaun's' voice mail. I left a message describing my frustration, NO CALL back. These guys are the worst. More

I was charged a fee due to the negligence of one of Courtesy's auto techs so not very happy fee should have been waived. I'm a long term customer having purchased my TL directly from the showroom floor Courtesy's auto techs so not very happy fee should have been waived. I'm a long term customer having purchased my TL directly from the showroom floor over 10 years ago. The service writers were nice and attentive so bravo to them! More

Repair was for a recall. Issue was the wait after I returned for pickup. I waited as workers walked by and a few chatted in the service office. I had to ask one of the workers walking by if I could be returned for pickup. I waited as workers walked by and a few chatted in the service office. I had to ask one of the workers walking by if I could be helped at which point he grabbed an advisor to work with me. Having to stand there and see no one coming out to help or even ask made me feel unimportant and not a valued customer More

Michael W. Greeted me promptly, went over what was to be done to our RDX during this service. Upon completion of the service he thoroughly and professionAlly explained all that had been done. I have a b done to our RDX during this service. Upon completion of the service he thoroughly and professionAlly explained all that had been done. I have a bit of a complaint regarding this form: if you miss something you have to start all over. Time consuming? More