Courtesy Acura

Great experience.Good customer service, communication, Great experience. Good customer service, communication, and follow through. Price came in under estimate which never seems to happen. I always had m Great experience. Good customer service, communication, and follow through. Price came in under estimate which never seems to happen. I always had my previous Acura serviced at a competitor but will now use Courtesy. More

Good customer service provided by Malachi. I was having a "recall" taken care of and was pleasantly surprised that it was completed earlier than anticipated. a "recall" taken care of and was pleasantly surprised that it was completed earlier than anticipated. More

problem with infotainment fixed with replaced connector; this also seems to have fixed prior problem with auto AC not working properly. Other intermittent tech issues which you could not duplicate during s this also seems to have fixed prior problem with auto AC not working properly. Other intermittent tech issues which you could not duplicate during service visit unfortunately, continue. Vehicles sometimes decides to lock the doors by itself; has happened since visit with only #1 key and with both keys present. Today at about 9am, while driving 45 mph on straight (4 lane) main road with no traffic near, lane departure warning went off and vehicle applied brakes. More

Mike Wijler is well informed, knowledgeable and professional. He follows up as promised. I appreciate being able to build a relationship with a service advisor and sincerely hope Mike will still be professional. He follows up as promised. I appreciate being able to build a relationship with a service advisor and sincerely hope Mike will still be with Courtesy Acura for the foreseeable future. I do wish to express two concerns. One is specific to Mike, the other specific to Courtesy Acura Service overall. I remembered to bring the Service Coupons' notification and asked Mike to reflect all that applied when the service was completed. When I picked up the car after well over $800.00 dollars in service charges, I noted that the coupons had not been applied. I pointed this out to Mike. He apologized and redid all the paperwork and reviewed what was done and the charges. Once again, I noted that he had not applied the correct total based on the coupon I had handed to him at the outset of my visit. He said he'd not recalled the same total amount but redid the paperwork again! I felt that I had to push and push for what would have been more easily resolved or the hassle avoided altogether, if Mike had simply attached the coupon to the initial estimate and used it to accurately represent the savings I should have had. Haggling over price is not my greatest strength or pleasure and certainly added stress the the receipt of a staggeringly high service bill at 60,000 miles. The concern I have with Courtesy Acura Service more generally follows. I purchased my 2015 TLX from Courtesy in March 2015. It had been a loaner with about 2500 miles on it. I have had trouble with the 'cover' that sits on the inside of the windshield the entire time I have owned this vehicle. It is frequently dislodged and often triggers the BRAKE warning on cloudy days when the only thing in front of me is a bridge or overpass. This 'trouble' culminated in the fall of 2019 when I was driving college classmates on a trip in SantaFe and Taos, NM. At one point, all of the warning lights and emergency signals went off in succession and stayed on; the car would not accelerate past 50 mph; lost power entirely on hills; kept warning that front hazard warning was inoperable are some examples. The nearest Acura dealer was in Albuquerque. As you can imagine this was a very frightening experience. I suspect further details are available in my service records. Ultimately upon my return to Denver, Service Techs at Courtesy determined that whatever it is under the cover was defective, replaced it and until recently, has corrected all the prior 'troubles'. Recently, the cover has been easily dislodged again. Mike said he would look into it. He told me that the service techs did their best to be certain it was secure but would not glue or otherwise secure it which sounded reasonable to me. What Mike did not tell me is that the problem was identified as the windshield was After Market Glass (AMG). I discovered this when I was reviewing the notes. I am caught in a very untenable situation and desperately need assistance from Courtesy in resolving this dilemma. I have replaced the windshield several times ( 4, I believe) - the first shortly after purchase (I-25 north of Denver commute!) As instructed by USAA insurance company, I have used Safelite Auto Glass company. Each time Courtesy has refused to do any service or repairs to that part of the electronic safety sytems claiming that the AMG Safelite uses is the problem. I have worked with USAA and management at Safelite who both insist that the glass is Acura glass but does not carry the Acura label because it is installed by a 'non-Acura' company. I sincerely hope that this matter can be addressed so that I will not find myself again in the unsafe position of having ALL of the safety features turn off at once! Please respond to this lengthy review! I hope that Courtesy Acura will once again provide me with the confidence that the Service Department is doing everything possible to assure me that my vehicle is safe. More

The dealer has to developed some kind of technology Instruction program for the high end product they are selling. The cars are too advanced for a hit and miss salesman Instruction program. Instruction program for the high end product they are selling. The cars are too advanced for a hit and miss salesman Instruction program. More

I had a good experience with Michael and Malachi. Whenever I come to a dealer, l mentally prepare to be raked over the coals, but this was an overall pleasant experience and I appreciate them working Whenever I come to a dealer, l mentally prepare to be raked over the coals, but this was an overall pleasant experience and I appreciate them working with me on a grey area with my car. More

Good and efficient service. There were many vehicles coming in before and after me for service. Anticipated waiting long for an oil and tire rotation service, but, I was in and out in about an hour. SUV coming in before and after me for service. Anticipated waiting long for an oil and tire rotation service, but, I was in and out in about an hour. SUV was returned clean on the inside and outside. I appreciate that they also took the time to wash the mats, and leave me a water bottle/candy on the inside. More

Competent, keeps customers informed, clean, comes back spotless . I worked only with service dept. car is an 07 and I good working order. No interest in. New onr spotless . I worked only with service dept. car is an 07 and I good working order. No interest in. New onr More

Superb service done professionally and quickly at this immaculate, state of the art dealer facility. Service manager Michael was courteous and thoughtful in all regards, and cost was very reasonable for immaculate, state of the art dealer facility. Service manager Michael was courteous and thoughtful in all regards, and cost was very reasonable for service rendered. The go-to Acura dealership for the greater Denver area! More

Courtesy Acura always takes amazing care of us. They go above and beyond in every service. They are exceedingly honest and our RDX comes back clean and well cared for every time. Mike checks in with us and above and beyond in every service. They are exceedingly honest and our RDX comes back clean and well cared for every time. Mike checks in with us and makes sure we are happy with all services, either warranty or scheduled. We will be lifetime Acura customers simply because we wouldn’t trust another service center/mechanic as much. It’s very nice piece of mind and we are very appreciative. More