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Courtesy Acura

Littleton, CO

4.9
7,115 Reviews
Courtesy Acura customers will have peace of mind knowing that the price of their vehicle has been determined based on research from Cars.com, TrueCar, Edmunds, and KBB. We also scan the entire market to ensure a competitive Courtesy Price on all pre-owned. A dedicated concierge technology expert to help sales and service guests with their technology questions. We will even come to your house if needed. We offer Courtesy Valet. Exclusively at Courtesy Acura. Complimentary pick up and delivery for service.. 3 month/3000 mile power-train warranty on all pre-owned vehicles up to 10 yr/150K miles. If you are unhappy with the vehicle you've purchased, we have a 5 day/150 mile exchange policy. We understand that your time is precious. As apart of our luxury promise, we are proud to present accelerated service where minor vehicle maintenance will be completed within one hour. You will have peace of mind during longer services with one of our 60+ loaner cars to drive while we take care of yours. A shuttle vehicle is also available. Our Product Specialist will provide our Courtesy Market Based Pricing and available financing options to help expedite your buying experience. There will be no running back and forth. Simple, transparent, and quick.
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7590 South Broadway

Littleton, CO

80122

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Showing 7,115 reviews

July 13, 2021

Fairly organized, quick but expensive. They want 147 for an alignment, brakes plus, 69 and a $10 coupon. Prices are unreasonably high. Service representative was extremely helpful More

by CHUCKLEIDNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Aran
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

2022 MDX, spent over 60K for it. Has been in 3 times and issue is still not fixed. Have been waiting a week with no follow on next steps to resolve or replace vehicle. i asked service advisor what is going More

by jimnicholls22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Connor Thomas, Malachi Endley, Kenneth Starke
Jul 12, 2021 -

Courtesy Acura responded

Jim, We are currently waiting for Acura to release the schedule for the field specialist to come look at your vehicle. Again, I am sorry we have been unable to resolve this issue with your vehicle however, I am confident that the Acura field specialist will be able to assist with a final solution. I will reach out to you as soon as I hear back from Acura. Thank you, Connor Thomas Parts and Service Director Courtesy Acura

Jul 12, 2021 -

jimnicholls22 responded

I believe we are getting to the point of discussing a replacement vehicle. After two extended visits (two weeks and another of two days) you are no closer to resolving this issue than when it started. It is extremely frustrating to have a new car - especially an Acura MDX - spending this much time in for service. I have now had the following issues on this MDX - Noisy front end - this is the biggest issue and still not resolved - Infotainment system crashing - No resolution - Wireless charging won't work with iPhone 12 Max - No resolution - Noisy seat air conditioning fan - still waiting on parts A company is not judged by the the problems that arise, they are judged by how they respond and resolve problems. So far I have not been happy with the customer service provided by Courtesy Acura.

July 12, 2021

I had the car in for service to replace timing belt spark plugs and inspection. The service was great and Malachi kept me informed and updated about the progress. More

by GJORVAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malachi Endley
July 12, 2021

Upon arrival of scheduled visit, primary service advisor unavailable. Greeted by an alternate and service appointment proceeded on time. Staff professional and attentive. Since this service dealership is More

by Acura's x 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malachi Endley, Kenneth Starke
July 12, 2021

I was squeezed in because my AC wasn't running.Michael did a great job keeping me informed about what the car needed, and the repair was completed in a timely and efficient manner. More

by CCDESIGNER
Recommend Dealer
Yes
Employees Worked With
Michael Wajler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

Top-notch customer service. Effortless scheduling and 30K service completed very promptly. Comprehensive vehicle inspection before embarking on a cross-country trip will contribute to peace of mind while tr More

by Jim B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wajler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Osborne
July 12, 2021

Michael Wajler was great working with for my services. He was easy to work with and gave comforting advice. Will come again because of his work. More

by Lambertbj54
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Wajler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wajler
July 12, 2021

Drove 8 hours to get a used car, was told the wheel blemish was going to be repaired before i showed up. Got there and noticed the issues was not repaired. Also noticed the interiour could have been More

by MICROTW89
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Reddick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mackenzie O'Brien
July 12, 2021

Mike Wajler was on top of the service and contacted me periodically about the progress. He was very helpful. I felt like this service was personal. More

by HEWITT_10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wajler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

Courtesy Acura always takes amazing care of us. Extremely honest service department that goes above and beyond for us every visit. Mike checked in with us regularly and follows up to make sure the work was a More

by ZACHVARSOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wajler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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