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Courage Kia
Gastonia, NC
169 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
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Showing 169 reviews
June 09, 2015
No pressure, allowed me to have what I wanted After some very bad experiences over the years, I learned to dread the process of getting a new car. Today I ran into Trey Odom at Kia of Gastonia an After some very bad experiences over the years, I learned to dread the process of getting a new car. Today I ran into Trey Odom at Kia of Gastonia and he actually listened to me and helped me find a car that fitted into MY requirements, not their sales goals. Had to drive 35 miles to find them but it was well worth the drive. Thank you More
by Kauble67
Employees Worked With
Other Employees :
Trey Odom, Sales and Nikki Epting, Internet Leads
June 08, 2015
Actually enjoyed a car buying experience My wife constantly was getting flyers asking for us to to trade her car in and get a new one. After receiving the tenth flyer this month, I joked tha My wife constantly was getting flyers asking for us to to trade her car in and get a new one. After receiving the tenth flyer this month, I joked that we should take it up and handed it to her. I found this mildly humerous because this particular dealership was 45 minutes away and there was another Kia dealership ten minutes down the road. For a variety of coincidences, we ended up going to Kia of Gastonia, in spite of the distance from home. It ended up being an amazing experience. The salesman was incredibly friendly and not at all domineering like many dealers. The finance specialist was quick and helpful too. We ended up getting a much nicer car for cheaper than we planned. I recommend them and plan on coming back in spite of the distance for our next purchase. More
by James
March 07, 2015
Poor customer service We just came out of a situation that was really hard on my family. We needed a car and I had done a ton of research in the last two months, now I just We just came out of a situation that was really hard on my family. We needed a car and I had done a ton of research in the last two months, now I just needed to find the right dealership. When we arrived at Kia, we walked up to the top of the lot. It was about 10 mins after we arrived that someone came to help us. He was a nice gentleman, but every single time I asked about a vehicles price, he had no idea and did not even make an attempt to look it up for us or even let us physically look inside the car. My husband and I talked to him about what we were looking for. He told us about the car that had been there for over 90 days and said they like to get those sold, but he wasn't sure of the price. My husband started talking more with him and he explained that they like to run your credit first to see where we stand. That made me wonder how this dealership worked. I did not want to run my credit until I knew what I wanted. We left and immediately turned into another dealership. Later, we went to another dealership where we had the best customer service, but we had to have a down payment and just couldn't do the amount. So we went back to Kia to see what they could do for us. We looked for the man that helped us earlier because at first, we liked him. I asked about two certain vehicles, again, he could not tell me the price. So guess what, I looked it up on their website and got it myself. All we did was talk. So we went inside to make him happy and did the credit app. He asked about what price range we could afford, and he said with that, he had something for us and went to get the car, but NOT the two cars I had in mind. He brought a different one, one that wasn't what I really wanted. He tried to talk all the positives about it, but I was skeptical. I did test drive it, but I noticed it pulled to the right and you have to push the breaks pretty hard to make it stop. It just wasn't what I wanted. I had my mind set on certain features. We went inside so he could get the price of the vehicle which took forever because there were so many salesman and only one guy behind the counter. What's crazy is our salesman went missing and I look behind me and he was with another family! I was like, really! I couldn't wait any longer, so I went to the car and waited for my husband. When they came out, he asked us what he could do to get us in that car that I didn't really want. And gave us the price they had it listed for and would sell it for that. My husband said nothing could get us in that car because of the issues. The salesman then said he couldn't help us then. He then proceeded to walk away and my husband asked him how many credit companies they used and he acted like he did not want to answer. In the end, if I was able to test drive those two cars I originally asked about in the first place, I may have been willing to buy from Kia. I ended up going to the other dealership where I was approved and put down the payment the credit company asked for. I paid less for that car which was a year newer and had less miles than the car at Kia. The salesman at Kia stated to us that Kia has one of the highest trade back ratings, it's funny that two other car lots said, no, Kia does not have the highest trade back value. Those two dealerships also didn't make us feel like their brand was the best either as they talked good about every type of car and was honest about them. More
by lthomas016
Employees Worked With
Tremayne Odem
February 16, 2015
Treated me like I was important The key on my finances Kia soul broke. It was under warranty and I went to Kia Gastonia. Could not have had a better experience. Was in and out in 30 The key on my finances Kia soul broke. It was under warranty and I went to Kia Gastonia. Could not have had a better experience. Was in and out in 30 minutes. I would recommend Doug Grimm and Kia Gastonia to anyone needing service. More
by Bill up
July 11, 2014
THE MOST DISHONEST BUSINESS I HAVE EVER DEALT WITH This dealership advertised a 2013 Kia Soul on their website. We called them on Wednesday to schedule an appointment to see the vehicle. The salesman a This dealership advertised a 2013 Kia Soul on their website. We called them on Wednesday to schedule an appointment to see the vehicle. The salesman assured us that the vehicle was on the lot. He said that he had just "gone outside and put his hands on it." We were driving 300 to see and most likely purchase this car. On Thursday morning, they called us, not once, but twice to verify that we were on our way. After a 300 mile and five hour drive, we arrived at the dealership. Something seemed wrong right from the start. They tell us that the car had been sold three days earlier! I asked them how was this possible, since the salesman had told us that he had put his hands on it the day before. The sales manager admitted that the salesman had lied to us. This is a text book case of "bait and switch!" We got into a shouting match with these people and drove the 300 miles back home. We had $21,000 with us to purchase this car. If these people had just been honest, they would have sold a car, made a profit, and would have had a happy customer. Instead, they were dishonest and crooked and will now have me letting the world know what type of people they are. More
by mickeypunz
Employees Worked With
Josh (internet sales)
June 23, 2014
Riverwood Purchased a van for our church. Charles and Stephen went above and beyond in customer service. I even received a call today making sure everything was Purchased a van for our church. Charles and Stephen went above and beyond in customer service. I even received a call today making sure everything was ok. Great job Charles and Stephen. More
by Riverwood
Employees Worked With
Charles Kee and Stephen
June 10, 2014
Car Purchase My husband and I received a flyer via mail about a sale that Kia of Gastonia was having. We live about an hour and a half away, but decided to call an My husband and I received a flyer via mail about a sale that Kia of Gastonia was having. We live about an hour and a half away, but decided to call anyway. We spoke with Stacy Bice and he was so kind, we decided to go in and see him the next day. Mr. Bice was patient, friendly, and had superb customer service skills. He met all of our needs and we are now proud owners of a 2013 Kia Soul! I would highly recommend Kia of Gastonia to anyway seeking a new or used car, but I would specifically recommend Stacy Bice to them for awesome service! More
by larialmy
June 01, 2014
I love my new car!! The experience at kia was great! I LOVE MY NEW CAR!! Everyone at the dealer was very nice and treated us well. I really appreciate my sales consultant The experience at kia was great! I LOVE MY NEW CAR!! Everyone at the dealer was very nice and treated us well. I really appreciate my sales consultant Patrick for getting me the car I wanted. I highly recommend kia! More
by Raquel2127
June 01, 2014
Happy Camper Best car buying experience in my life. This is my 5th new car and by far the best dealership. Being a femail, the staff and willingness to listen an Best car buying experience in my life. This is my 5th new car and by far the best dealership. Being a femail, the staff and willingness to listen and entire dealings/deal was very comfortable. Highly recommend!!!! More
by DedraEllis
June 01, 2014
Great Experience He assisted me in making an informed decision as a first time buyer. He was very friendly and knowledgeable of the vehicles in which I had questions a He assisted me in making an informed decision as a first time buyer. He was very friendly and knowledgeable of the vehicles in which I had questions about. He gave me the opportunity to test drive as many vehicles as I possibly saw fit until I found the perfect vehicle that fit my needs. Last but not least he DID NOT LIE to me. I would recommend him as a salesmen to my friends and family. More
by NikNak
