Countryside Nissan - Service Center

Poor customer service and questionable service department Things started off bad and got worse. Don't bother making an appointment had a 9:30 appointment they did not look at my car until 11:30. Once I did gi Things started off bad and got worse. Don't bother making an appointment had a 9:30 appointment they did not look at my car until 11:30. Once I did give the okay to do the work, it seems they rushed the job upon completion the car was dripping oil because the under carriage was not properly cleaned. I had the car serviced on Saturday and returned it the following Wednesday night for them to recheck the leak. Did not hear from them at all on Thursday and I had to call 4 different times on Friday and was promised a return call to never receive one. I finally call the General Manager and Mike Connolly and had to get him involved he stated that Linda the Service Manager would contact me within 10 minutes after 15 minutes I had to call Mike back. They had my car Wednesday night and all day Thursday and at 1:00 pm on Friday they still had not looked at it. After they finally looked at it was determined that the leak had been fixed but the under carriage rails had not been cleaned off. So I was without my car for 3 days I find this totally unacceptable. Linda asked what she could do for me I felt that an adjustment in the labor charged under the original repair was in order but she said she could not do that but would have my car washed for me. Not a big deal since part of purchasing a car from this dealership is free car washes. I guess not having use of my car for three days not to mention the oil I had to clean up off of my newly paved driveway should not be anything that I should be upset about after all I did get my free car wash. So much for the 100% satisfaction guarantee. To add to the insult to all of this I needed to pick the car up by 6:00 pm because they close earlier on Friday night, I asked if they could leave the keys with the new car cashier and Linda stated that she could not. She did offer to have my car dropped off which was nice but even screwed that up. She state the drivers were on the way so I had my wife go to the house to be there when the car was dropped off two and half hours later they dropped it off the dealership is mere 20 - 30 minutes away. It just so happened that when this was going on that we were car shopping for a new car for my wife given our current state of service or lack there of we did not even consider this dealership or Nissan, we purchased a car from a Acura dealership. I will not be bringing my car back here for service and will make sure to let other know of the lack of customer service this dealership has. More

Good Sales, Horrid Service Department While my sales experience at this dealership was pretty good, the service department is a disaster. Their processes are totally unfriendly to customer While my sales experience at this dealership was pretty good, the service department is a disaster. Their processes are totally unfriendly to customers, they don't listen, don't respond to customers' requests and needs and they happily waste customer's time. Even more importantly, after the three experiences I've had here, I have no confidence at all in their knowledge of their own current vehicles. They make the same mistakes repeatedly. Meantime, Service Manager Lynn Davidson just hides in her office. Buy here only if you have another option in mind for service, maintenance and information and think twice before locking yourself into their maintenance agreement. More

Read reviews and AJ Simpson's were exemplary so I scheduled an appointment with him to view car I found online. Not impressed with selected car but AJ assured me there was a car on the lot that I wo scheduled an appointment with him to view car I found online. Not impressed with selected car but AJ assured me there was a car on the lot that I would love. He was truthful. After a short test drive, I announced that he had possibly sold me a car. Agreeing on price, I returned two days later to take possession. AJ is a very personable, accommodating young man who made my car buying experience virtually painless. I recommend him highly and assert that he is an absolute asset to this dealership! More

I had a great experience at this dealership. Every employee I encountered appeared happy and interacted with me in a pleasant and respectful manner. All questions I had were answered, all concerns I v employee I encountered appeared happy and interacted with me in a pleasant and respectful manner. All questions I had were answered, all concerns I voiced were addressed and all work was completed in a timely fashion. The atmosphere of genuine, mutual respect that the employees in this dealership fostered made the usually nerve-wracking experience of getting my car serviced much more pleasant. More

they were very helpful and speedy. Got me in an out at a good price. If you're looking to buy ask for Aj he's the one with the baby blue eyes. Very friends really looks out for his client and gets you a goo good price. If you're looking to buy ask for Aj he's the one with the baby blue eyes. Very friends really looks out for his client and gets you a good deal. More

I Owned a Nissan Rouge for 3 years. I recently got rid of it because of the issues I was having with the car and the service department. My first problem started in 2010 when my driver side door stopped open it because of the issues I was having with the car and the service department. My first problem started in 2010 when my driver side door stopped opening. I brought it in to be serviced and the problem was fixed. Unfortunately, my car door frame was damaged by the service department when they apparently pried open my car door with something. They also gave me my car back FILTHY on the inside. To get it fixed and cleaned I had to call corporate. Next problem I had was with my trunk leaking. After looking at it twice the problem was fixed, but I had wonderful water stains all over my trunk. The last problem I had was recent. I took my Rouge in to get the trunk leak fixed, service went over my car and told me I would need to replace my serpentine belt because it was dry rotting. (A serpentine belt is continuous belt used to drive multiple devices in an automotive engine, such as an alternator, power steering pump, water pump, air conditioning compressor, air pump, etc.) If you know anything about cars you would know and so would Nissan, that your serpentine belt should not go bad if you only have 20,000 miles on your three year old car. I tried to get it fixed under warranty, but they said a big NO! I emailed Nissan corporate again with my concern, Because a serpentine belt is $165.00 to get replaced. When corporate called the service department they were willing to fix it. Basically to get things done right at this dealership I had to email corporate every time. There is no reason that I should have had any issues going to get things fixed on my $27,000 car. They are out of their minds! More

I went to the dealership's service shop with a laundry list of potential repairs and maintenance items on my 10+ year old Nissan. The good - they recommended inspecting the maintenance items and only p list of potential repairs and maintenance items on my 10+ year old Nissan. The good - they recommended inspecting the maintenance items and only perform the work if required. That saved me money. The items in my list, I had already quoted in other places and had little intention to get repaired at the dealership... but their quote was very competitive, so I had them do the work. They also called me with additional items I didn't see myself and quoted me a reasonable price, so I had do the work. They also gave me a free rental due to the scope of the repairs. By the way, free coffee, internet and cookies were appreciated. The bad - their back office processes are so time consuming, they have little time to be proactive with recommending additional inspections. For example, my 10+ year old car had an issue (it was on my original list) that caused the car to sway at high speeds. It turns out there was a service bulletin issued back in 1998 that recommended inspecting and replacing certain components that were known to wear away. I had brought my car to this dealership before, you would think they would have caught it back then... but they didn't. Instead, I had to bring it to their attention, they did the inspection and guess what? The components were worn out. I don't fault the workers... I fault the management, who allow back office processes to become so bureaucratic and probably invest so little in IT that workers are busy typing, looking for paperwork, etc.. to have little time to be proactive with the customer. To management, I suggest you pick up a book on process improvement... like Transactional Lean Six Sigma for Dummies. In the end, if you know your car... stay on top of service bulletins and safety alerts, you can ask them to perform the work and they will do it and at a reasonable price. If you are a person who doesn't want to worry about the car and just wants to bring it to a service shop that is proactive about repairs... then sometimes they will catch stuff and sometimes they won't. More

Alright Ill start off right by saying, the sales rep and techs are nice and respectful pple however their service after buying a car needs some work. So I live an 1hr 20min from this dealership. Hence I cal techs are nice and respectful pple however their service after buying a car needs some work. So I live an 1hr 20min from this dealership. Hence I called ahead of time to service an appointment letting them know what was wrong ahead of time so they knew. When I got here they immediately pull in the car as if they were going to service it. I watch the car pull in through the waiting room window. Then they just walked away from it. I figured there were other pple before me so it was first come first served, but an hour passes and they dont lay a single hand on the car. So I go to complain and they say, this is a procedure process and we had to wait for our parts manager but now he's here. Already im thinking.. thats why I made an appointment ahead of time. I just brushed it off because I was then informed they were now going to get on it. About 45 min passed and the car is still sitting there idle. I then watch a technician check out the part and then drives the car outside to the lot. 15 min later a tech comes to me and says sorry we cant replace the part.. Lesson learned, read ppls complaints before wasting time. Another small complaint is, they blast my AC.. no courtesy in that. So all in all, I wasted almost 5 hours, no exaggerating, to get nothing done. Yes to sales No to service department More